Contact Center Strategies for Hire and Work-From-Anywhere

Presented by

Robin Gareiss, President and Founder, Nemertes Research; Laura Bassett, Senior Director of Product Marketing, NICE inContact

About this talk

Following the unplanned and rapid move to home offices, customer experience leaders are discovering unexpected benefits with work-from-anywhere strategies. When the pandemic first emerged and shelter-in-place orders went into effect, most companies planned for a brief change. Now, they want to continue with work-from-anywhere to improve the agent and customer experiences, better plan for future uncertainties, and reduce costs. Nemertes Research president Robin Gareiss recently completed research evaluating how companies are transforming their customer experience. Drastic workplace changes are in the works. Join Robin and Laura Bassett, NICE inContact’s senior director of product marketing, to learn about the following: • Work-from-anywhere strategies that help companies plan for the future, reduce turnover, and increase satisfaction • Technologies that are crucial to managing remote operations • The benefits of hiring agents without geographical constraints, and the cost savings emerging as a result • Crucial KPIs and the data and analytics for quick decision-making Register today to join this information-packed event!

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.