Resilience and Digital Customer Experience - Executive TechTalks Ep. 2

Presented by

Johna Till Johnson, Nemertes CEO & Guus Bosman, head of Platform Performance with E*Trade from Morgan Stanley

About this talk

Making Digital Customer Experience Resilient Effective design and ongoing automated testing are critical to delivering always-on performance for digital customer experience. In this short clip, Guus Bosman, head of Platform Performance with e*Trade from Morgan Stanley, explainshow effective architecture and ongoing testing are critical to enabling DCX resilience. Executive Tech Talks–the show where we talk to executives about their technology tribulations and triumphs. Season Two features our new format of short clips on topics of interest to you! Presented by Nemertes and The Wall Street Technology Association. This episode brought to you by ServiceNow.

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.