Name: The Once and Future ITSM
Start: 2024-04-10T17:00:00Z
End: 2024-04-10T17:00:53.000Z
Location: BrightTALK

Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.

Informa TechTarget AI news writer and Nemertes CEO Johna Till Johnson, with guest Wayne Chang, founder of Reasoner, a generative AI vendor, discuss a recent Apple report critical of LLM reasoning performance.

Enterprise AI: Hot Takes looks at Apple report critical of LLM reasoning

The evolving threat landscape requires security operations (SecOps) to move beyond traditional methods and embrace cutting-edge innovations. Generative AI is emerging as a game-changer, enabling security teams to automate and enhance threat intelligence processes with unprecedented speed and accuracy.

In this session, we will explore how generative AI tools transform SecOps by automating tasks such as malware analysis, threat report generation, and contextual threat modeling. Attendees will learn how to integrate generative AI into their SecOps workflows to improve detection, decision-making, and response times while reducing the burden on human analysts.

Generative AI in SecOps: Automating the Art of Threat Intelligence

Informa TechTarget AI news writer Esther Shittu and Nemertes CEO Johnna Till Johnson discuss the implications of Google's attempt to infuse Search with generative AI capabilities and whether the tech giant can fend off other vendors aims to grab more of the search market.

Enterprise AI: HOT TAKES on Google's New AI Search Attempt (Ep.30)

Esther and Johna look at the U.S.-China trade war and how it affects tech companies and their customers. They are joined this month by guest William Falcon, CEO of Lightning AI.

With:
• Esther Shittu - AI news writer at Informa TechTarget
• Johna Till Johnson - Founder, CEO, and Principal Analyst at Nemertes

About ENTERPRISE AI: HOT TAKES
A monthly video series focusing on the latest developments in AI tech. We cover the hottest enterprise AI topics of the moment!

ENTERPRISE AI: HOT TAKES on Trump, Tariffs, and Tech (Ep.29)

As cyber threats grow increasingly sophisticated, traditional reactive approaches to security are no longer sufficient. Proactive defense strategies, powered by artificial intelligence (AI), are revolutionizing how organizations detect, mitigate, and respond to threats. This session explores how AI can predict and prevent potential attacks by analyzing patterns, identifying vulnerabilities, and automating preemptive actions.

Attendees will gain insights into the technologies behind predictive threat mitigation, including machine learning models, behavioral analytics, and anomaly detection. We will discuss how organizations can use AI to anticipate threats, minimize risks, and enhance incident response.

Proactive Defense: Leveraging AI for Predictive Threat Mitigation and Response

AI expert Michael Bennett joins Esther and Johna Till Johnson this month to discuss recent rulings on AI copyrighted material.

With:
• Esther Shittu - AI news writer at Informa TechTarget
• Johna Till Johnson - Founder, CEO, and Principal Analyst at Nemertes

About ENTERPRISE AI: HOT TAKES
A monthly video series focusing on the latest developments in AI tech. We cover the hottest Enterprise AI topics of the moment!

ENTERPRISE AI: HOT TAKES on Recent Copyright Rulings Pertaining to AI-Generated Works (Ep.28)

The growing cloud footprint of most enterprises requires a multi-tool approach to security, but the most crucial ingredient is the over-arching architectural principle guiding their work — zero trust. 

In this session, we’ll dig into how to use interconnected but independent layers of security to build a zero trust hybrid service delivery environment spanning internal resources and multiple clouds and networks.

Layered Security, One Principle: Zero Trust

Esther and Johna Till Johnson review the latest news in the world of AI.

With:
• Esther Shittu - AI news writer at Informa TechTarget
• Johna Till Johnson - Founder, CEO, and Principal Analyst at Nemertes

About ENTERPRISE AI: HOT TAKES…A monthly video series about the latest developments in AI tech. We cover the hottest Enterprise AI topics of the moment!

ENTERPRISE AI: HOT TAKES on the Latest Developments in AI (Ep.27)

In January, we look at Chinese generative AI vendor Deep Seek and Trump's initial moves on AI policy.

With:
• Esther Ajao - Informa TechTarget AI news writer
• Johna Till Johnson - Founder, CEO, and Principal Analyst for Nemertes

About ENTERPRISE AI: HOT TAKES…A monthly video series about the latest developments in AI tech. We cover the hottest Enterprise AI topics of the moment!

ENTERPRISE AI: HOT TAKES on DeepSeek and Trump's AI Moves (Ep.26)

Informa TechTarget AI news writer Esther Ajao and Nemertes CEO Johna Till Johnson examine what's next for AI in 2025.

About ENTERPRISE AI: HOT TAKES…A monthly video series about the latest developments in AI tech. We cover the hottest Enterprise AI topics of the moment!

ENTERPRISE AI: HOT TAKES on the Year Ahead in AI (Ep.25)

With Your FinServ Tech Oracles:
• Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA)
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

FinServ Tech Oracles 60

Widespread Microsoft Outage Takes Email and Videoconferencing Offline:
A recent Microsoft outage impacted 98% of its 100M+ services, affecting its email and video conferencing systems. Jerry and Johna discuss what companies can do to protect themselves from these types of inevitabilities.

With Your FinServ Tech Oracles:
• Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA)
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

If You're Still Using Microsoft, Ask Yourself Why! - FinServ Tech Oracles 59

President-elect Trump’s recent backing of cryptocurrency and Bitcoin’s latest highs are raising  hopes that crypto is finding favor with the financial mainstream. Jerry and John consider what FinServ firms need to know to address this.

With Your FinServ Tech Oracles:
• John Burke, Nemertes CTO
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

Resurgence in Popularity of Cryptocurrency - FinServ Tech Oracles 58

With:
• Esther Ajao - TechTarget AI news writer
• Johna Till Johnson - Founder, CEO, and Principal Analyst for Nemertes

About ENTERPRISE AI: HOT TAKES…A monthly video series about the latest developments in AI tech. We cover the hottest Enterprise AI topics of the moment!

ENTERPRISE AI: HOT TAKES on Agentic AI (Ep.24)

It’s rare for a government agency to explicitly warn its employees against using personal phones and text messages for official business but that is just what the Consumer Financial Protection Bureau (CFPB) recently announced. Johna and Jerry discuss the implications about something as extraordinarily common as cell phone usage at work and what that means for financial service companies.

With Your FinServ Tech Oracles:
• Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA)
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

New Warnings About Cell Phone Use at Work in Light of Current Hackings - FinServ Tech Oracles 57

As the digital landscape expands, edge computing emerges as a pivotal technology, pushing data processing to the frontier of the network to drive real-time insights and actions. However, the integration of edge computing with cloud infrastructure presents unique challenges and opportunities, especially in terms of security and seamless operations. This presentation aims to explore edge computing innovations, focusing on the strategies and technologies that ensure secure and fluid integration with cloud services.

This session will start by examining the current state of edge computing and its integral role in supporting IoT, AI, and real-time analytics applications across various industries. We will navigate through the architectural considerations for integrating edge computing with cloud platforms, highlighting the importance of creating a cohesive environment that leverages the strengths of both technologies.

We will then address security in edge-to-cloud integration. We will dissect the unique security challenges posed by distributed computing models and discuss strategies to safeguard data integrity, confidentiality, and availability. This includes the adoption of advanced encryption methods, secure access controls, and robust identity management systems, as well as the implementation of consistent security policies across the edge and cloud.

Join us in exploring how your organization can navigate the complexities of edge-to-cloud integration, harnessing the power of edge computing innovations to drive competitive advantage in a connected world.

Bridging the Gap: Enhancing Security in Edge-to-Cloud Integration for Next-Generation Computing

There has been a lot of publicity lately about the Chinese government’s apparent ability to hack into U.S. telcos. What does that mean for financial services companies? John Burke and Jerry Murphy assess the impact.

With Your FinServ Tech Oracles:
• Jerald Murphy, Nemertes Senior VP of Research + Consulting
• John Burke, Nemertes CTO

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

Impact of Chinese Salt Typhoon Attacks for FinServ Firms - FinServ Tech Oracles 56

In today's rapidly evolving work environment, the key to sustaining growth and competitiveness lies in future-proofing the workplace through strategic human resource initiatives. This presentation, "Revolutionizing the Workspace: A Blueprint for Enhanced Employee Experiences," aims to delve into the critical elements of designing and implementing HR strategies that elevate employee experiences, fostering a culture of engagement, innovation, and resilience.

We begin by exploring the concept of the employee experience and its pivotal role in shaping organizational success. Recognizing that employee expectations are continuously changing, especially in the wake of global challenges and the rise of remote work, we will outline a framework for assessing and enhancing every stage of the employee lifecycle, from onboarding to development and retention.

Central to our discussion will be the integration of technology in creating a seamless and empowering work environment. We will examine how digital tools and platforms can facilitate better communication, collaboration, and work-life balance, thereby increasing employee satisfaction and productivity. Additionally, the presentation will highlight the importance of personalized experiences, leveraging data analytics to tailor HR practices to meet the diverse needs of the workforce.

Revolutionizing the Workspace: A Blueprint for Enhanced Employee Experiences

The evolution of IT service management (ITSM) stands at a crucial juncture, shaped profoundly by the rapid advancements in artificial intelligence (AI), network operations (NetOps), and security operations (SecOps). 

This presentation delves into the transformative impacts of these technologies on ITSM, forecasting a future where ITSM not only adapts but thrives in the complexity of modern digital ecosystems.

The Once and Future ITSM

IT Service Management

ITSM

ITSM Strategy

Artificial Intelligence

Network Operations

Security Operations

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

The Once and Future ITSM

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