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2017 AIOps Symposium Fireside Chat

Six IT leaders from HCL, GoDaddy & others discuss enterprise cloud migration, the future of operations centers & much more. Moderated by Moogsoft Chief Evangelist Richard Whitehead,
the closing session of Moogsoft’s 2017 AIOps Symposium brought together some of the sharpest minds in the IT Operations space for an intimate discussion about the issues facing enterprise ITOps and DevOps.

This superstar panel covers the future of ITOA with regard to…

•The Gartner-predicted shift from a “cloud-first” to a “cloud-only” strategy within 6 years, what that means to business customers and end users, and what needs to happen to make that reality;
•What the enterprise operations center will look like in 2020;
•The average number of management tools in any given operations organization’s portfolio, and how that will vary in the coming years;
•And the evolution of the ITIL Service Desk over the next five years, especially given today’s world of continuous-integration and DevOps.

Panelists:

•Kalyan Kumar, CTO, HCL Technologies
•Chris Hindy, Empowered Networks
•Mark Campbell, VP of Research & Innovation, Trace3
•Eric Repec, Practice Manager, Technologent
•Jason Kalich, CIO, GoDaddy
•Charles O’Keefe, Finance Industry IT Veteran
Recorded Nov 14 2017 48 mins
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Presented by
Kaylan Kumar, Chris Hindy, Mark Campbell, Eric Repec, Jason Kalich, Charles O'Keefe
Presentation preview: 2017 AIOps Symposium Fireside Chat

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  • 5 Questions your CIO must Face: The New “Normal” in Modern Enterprise Operations Nov 30 2017 4:00 pm UTC 60 mins
    Marty Jackson, Director, Product Evangelist, xMatters & Sahil Khanna, Sr. Product Marketing Manager, Moogsoft
    IT Ops and DevOps for the modern enterprise offers many benefits — increased agility and productivity, leaner operations, and hybridized hosting options — but digital transformation isn’t easy, especially if you’re not asking the right questions, addressing the right issues.

    Creating a culture that embraces modern operations is still a challenge, especially when maintaining reliability and security is a paramount requirement for decentralized business IT models. Not to mention justifying the costs of transformation to your CIO.

    Dive into the “new normal” for enterprise Modern Ops with this informative Moogsoft / xMatters webinar event, and find out the 5 questions that every CIO needs to ask in 2018.
  • How GoDaddy Uses AIOps to Automate Incident Response Nov 21 2017 4:00 pm UTC 60 mins
    Tom Duran, Site Reliability Manager, GoDaddy
    Throughout rapid expansion, globalization and going public, GoDaddy was challenged to scale operational and incident response framework in new ways.

    In this detailed talk, join Tom Duran, Site Reliability Manager at GoDaddy, as he takes you through the transformation from a largely manual incident process to a fully automated lights-out incident response model.
  • Understanding AIOps & Probable Root Cause Analysis Recorded: Nov 15 2017 64 mins
    Robert Harper, Chief Scientist, Moogsoft & Richard Whitehead, Chief Evangelist, Moogsoft
    Despite decades of R&D dedicated to Root Cause Analysis — and counter to the claims of numerous technology vendors who claim to offer it — the traditional approach to RCA and concepts behind it have been flawed.

    Leading analysts like Gartner agree that Root Cause Analysis is still a people-dependent process. Furthermore, they recommend that ITOps leaders leverage machine learning technology to provide contextualized information across the production stack, understand similarity in events from the past, and accommodate human interaction so that the algorithms can learn from human behavior over time.

    Moogsoft’s unique Probable Root Cause is the first technique that can understand causality in unpredictable IT environments with a significant degree of certainty, and without reliance on a model.

    In this webinar recording, Moogsoft executives Richard Whitehead and Robert Harper discuss this innovative approach to Root Cause Analysis, and how it can change the way your operations teams address IT incidents.
  • 2017 AIOps Symposium Fireside Chat Recorded: Nov 14 2017 48 mins
    Kaylan Kumar, Chris Hindy, Mark Campbell, Eric Repec, Jason Kalich, Charles O'Keefe
    Six IT leaders from HCL, GoDaddy & others discuss enterprise cloud migration, the future of operations centers & much more. Moderated by Moogsoft Chief Evangelist Richard Whitehead,
    the closing session of Moogsoft’s 2017 AIOps Symposium brought together some of the sharpest minds in the IT Operations space for an intimate discussion about the issues facing enterprise ITOps and DevOps.

    This superstar panel covers the future of ITOA with regard to…

    •The Gartner-predicted shift from a “cloud-first” to a “cloud-only” strategy within 6 years, what that means to business customers and end users, and what needs to happen to make that reality;
    •What the enterprise operations center will look like in 2020;
    •The average number of management tools in any given operations organization’s portfolio, and how that will vary in the coming years;
    •And the evolution of the ITIL Service Desk over the next five years, especially given today’s world of continuous-integration and DevOps.

    Panelists:

    •Kalyan Kumar, CTO, HCL Technologies
    •Chris Hindy, Empowered Networks
    •Mark Campbell, VP of Research & Innovation, Trace3
    •Eric Repec, Practice Manager, Technologent
    •Jason Kalich, CIO, GoDaddy
    •Charles O’Keefe, Finance Industry IT Veteran
The Future of IT Operations & DevOps
Moogsoft develops AIOps technology that helps enterprise IT Ops and DevOps teams become faster, smarter and more effective. Moogsoft AIOps’ real-time machine learning algorithms help teams remediate issues that impact their customers’ experience by:

• Reducing operational noise (alert fatigue) across your production stack

• Proactively detecting Incidents and correlating Events across your monitoring ecosystem

• Streamlining collaboration and workflow across teams and toolsets

• Codifying knowledge to make operators smarter when encountering future Incidents

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  • Title: 2017 AIOps Symposium Fireside Chat
  • Live at: Nov 14 2017 7:00 pm
  • Presented by: Kaylan Kumar, Chris Hindy, Mark Campbell, Eric Repec, Jason Kalich, Charles O'Keefe
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