Name: A Roadmap for the Transformation of a Service Delivery Organization
Start: 2018-02-06T16:00:00Z
End: 2018-02-06T16:00:06.000Z
Location: BrightTALK
Rating: 0

Moogsoft develops AIOps technology that helps enterprise IT Ops and DevOps teams become faster, smarter and more effective. Moogsoft AIOps’ real-time machine learning algorithms help teams remediate issues that impact their customers’ experience by:

• Reducing operational noise (alert fatigue) across your production stack

• Proactively detecting Incidents and correlating Events across your monitoring ecosystem

• Streamlining collaboration and workflow across teams and toolsets

• Codifying knowledge to make operators smarter when encountering future Incidents

Over the past several years you have likely adopted (or planned to adopt) an observability strategy. As you dig into the Metrics, Logs, and Traces (and maybe Events too), you may have realized that increasing amounts of data don't necessarily make your problems go away.

Tune in to hear from Moogsoft CTO, Richard Whitehead and Director of Product Marketing, Kai Rostcheck for a conversation on how to extend Observability into AIOps for a single-pane-of-glass, and the benefits of less noise, fewer incidents, proactive detection, more meaningful insights, and improved automation of your incident management process.

The session will cover:
- The Evolution of Observability
- Common Challenges with Observability
- AIOps: What Is It and Where Does It Fit In?
- Key Use Cases of AIOps with Observability
- Q&A

Presenter Bios:

Richard Whitehead, CTO 
Richard Whitehead serves as CTO at Moogsoft. With more than two decades of industry experience Richard previously served as VP of Strategic Technologies at Micromuse (MUSE/IBM) where he was responsible for identifying strategic markets, partnerships and product research, and was instrumental in bringing Netcool (IBM Tivoli Netcool) to market.

Kai Rostcheck, Director of Product Marketing 
Kai enjoys solving puzzles and connecting ideas. He’s spent his career enabling technical solutions for large enterprise environments, and is weirdly fascinated with the elegance of AIOps - turning disparate data into something meaningful, to help people do their jobs better. Kai values both the technical and human sides of User Experience and enjoys personal growth through global travel.

Observability without AIOps is just Noise

With organizations reporting up to 40 different monitoring tools in place and teams spending twice as much time monitoring more than any other tasks, we ask why SLAs are still being breached and customer experience is suffering.

Join host Helen Beal and DevOps industry experts Tracy Bannon and Leo Murillo as they discuss the findings of the new State of Availability report and what they mean for the way we architect, design, and build scalable infrastructure.

Key takeaways:

- Designing architectural patterns using cloud and DevOps that provide high availability in the digital economy
- How to consolidate tools and inject capacity so that teams can adopt higher levels of capability
- When to use automation and AI to support the goal of improving customer experience

Platform Engineering: Architecting a Scalable Infrastructure for 2023

Toil and trouble go together like peanut butter and jelly but are not nearly as sweet. For Dinesh, one SRE’s relentless approach to eliminating toil might sometimes feel like ‘whack-a-mole.’ Thankfully automation is the cure for unreliability. However, the amount of tools available and in use can be overwhelming, so SREs like him need to pick their fire-fighting equipment carefully. 

In this webinar, DevOps Institute Chief Ambassador Helen Beal and Moogsoft Director of SRE Thom Duran will explore why intelligent monitoring is an SRE’s best friend. Join us as we discuss the day-to-day impact of leveraging AI-driven observability for:

- Monitoring SLIs and SLOs
- The Rule of 3 and automation effort
- Prioritizing reliability over functionality
- Managing tool heterogeneity and proliferation
- Chaos engineering for anti-fragility

You’ll learn:
- How to measure system reliability over time
- Why toil causes so much trouble
- Where to prioritize effort
- AIOps tips and techniques for SREs

Coffee Break with Helen Beal: Intelligent Observability for SREs

These days, an ITOps team with time on their hands is a rare sight. Monolithic, legacy infrastructure that is inherently fragile fuels a fraught working environment and puts ITOps at risk of burnout. Meet James, a skilled IT operator for whom pressure is stacking up as digital transformation drives business demands for increased change velocity from software developers. 

In this webinar, DevOps Institute Chief Ambassador Helen Beal and Moogsoft CTO Dave Casper will examine the ways intelligent observability helps bring joy back into the ITOps department. They will explore how clever ITOps pros like James can restore order to the NOC and driving efficiency across teams through:

- Minimized unplanned work
- Reduced alert noise
- Streamlined collaboration
- Ample time for innovation
- Autonomic systems

You’ll learn:
- How ITOps can gain control of unpredictable infrastructure
- Why creating self-healing infrastructure is challenging
- Methods for paying down technical debt
- Insights on drastically reducing MTTR

Coffee Break with Helen Beal: Intelligent Observability for ITOps

Teams practicing DevOps build it and own it, so they need to be fully equipped to quickly resolve challenges with their code and infrastructure when they arise. Software systems are complex and can be noisy when it comes to problem alerting, so how can we help DevOps teams filter fast to the real issues and arm them with the knowledge they need to resolve at high speed? 

In this webinar, DevOps Institute Chief Ambassador Helen Beal and Moogsoft Chief Evangelist Richard Whitehead will introduce Sarah, a bright DevOps engineer looking to accelerate time-to-resolve incidents so she can accelerate delivery of new features. Throughout this conversation, our hosts will have a discuss The Three Ways and how they inform:

- Anomaly detection
- Periodicity models
- The impossibility of prediction
- Telemetry, events and CICD
- Automating fixes via the DevOps Toolchain

You’ll learn about:

- How smart teams leverage AIOps to optimize flow
- Why observability supercharges feedback
- Experiments for anti-fragility
- Treating problems and incidents as learning opportunities

Coffee Break with Helen Beal: Intelligent Observability for DevOps

Time spent triaging alerts and identifying incident root cause impairs the value DevOps practitioners and SRE teams can deliver to organizations. Available through the Datadog Marketplace, this new bi-directional integration between Moogsoft and Datadog allows SREs, IT Ops, and DevOps pros to instantly see context-rich Moogsoft-generated incidents from across the full stack in either platform, boosting service availability. Put simply, it slashes the time a user must spend sifting through data to get to the cause of a service outage.
 
In this live webinar, Moogsoft CEO Phil Tee, CTO Dave Casper and VP of Marketing John Haley will discuss and demonstrate the deep integration between these platforms that enables users to easily start ingesting events and metrics from Datadog and other sources into the Moogsoft Observability Cloud. 

Attendees will also learn how Datadog users can easily:

- Achieve more context across incidents.
- Accelerate identification of root cause.
- Minimize the impact and time spent on service-impacting outages.
- Accelerate monitoring transformation by automating event correlation.

There will also be a Q&A with the speakers.

Datadog Expands Your Monitoring Reach with Moogsoft Observability Cloud

The shift to a fully digital economy over the past year has accelerated the complexity and scale of IT infrastructure powering today’s digital business. This creates an unprecedented volume and variety of observability data. DevOps and SRE teams must leverage new approaches to decipher these growing streams of metrics, logs, traces and events, and understand how their digital services impact the experience they deliver customers.

This fireside chat will examine the future direction of observability, and the impact that artificial intelligence will have on teams’ abilities to discover actionable insight in record times. Attend to learn:

- How do the practices of AI and observability complement each other?
- How will AI-driven observability deliver automation to today’s and tomorrow’s digital business?
- What areas of leading-edge science and mathematics will be most likely sources of future AI-driven observability features?
- What is Phil’s forward-looking vision of AI for Moogsoft and for the economy at large?

Fireside Chat: The Future of Observability

Heard about observability with AIOps? Really, it’s a thing! And it’s so important for DevOps and SRE teams that we’ve published a book about it: “Observability with AIOps For Dummies.” It’s a step-by-step guide to combining AIOps analysis with detailed observability data.

Intrigued? Join us for a lively and interactive chat with the author Adam Frank, an AIOps aficionado who is passionate about helping DevOps and SRE teams attain continuous service assurance. 

Frank, who will be joined by Moogsoft expert John Haley, will explain how you can unlock true operational visibility and eliminate CI/CD complexity by applying AI to events, metrics, traces and logs. 
They’ll outline six concrete, actionable tips for a successful deployment, including:

- Pick target apps and services
- Identify data sources
- Enrich your data

They’ll also discuss five key use cases for observability with AIOps, including:

- Enhancing collaboration and productivity 
- Streamlining IT incident management
- Reducing costs

Join us! The speakers will answer questions from the audience, and all attendees will receive a free printed copy of “Observability with AIOps For Dummies.”

Fireside Chat: Use Cases and Deployment Tips for AIOps with Observability

Systems are more complex and produce more data than ever before, yet DevOps and SRE teams are tasked with meeting stringent Service Level Objectives for reliability while accelerating the delivery of value to their ever-increasing landscape of customers. How can these teams ensure they have access to the data they need? How can they make sense of all the data available to optimize their service?

During this live discussion, Chief Ambassador at the DevOps Institute, Helen Beal, and Moogsoft’s VP Product and Design, Adam Frank, will consider what the DevOps mantra ‘‘telemetry everywhere” means from a design point of view, what the impact is for the day-to-day running of a DevOps or SRE team and what observability and AIOps contribute to the achievement of their goals.

You’ll learn:
- What “telemetry everywhere” means
- How this relates to observability and AIOps
- How to apply these approaches to the DevOps cosmos
- The typical goals of DevOps and SRE teams and how observability helps meet them
- How delivering Continuous Service Assurance improves organizational performance

Telemetry Everywhere: Observability and AIOps in the DevOps Cosmos

The AIOps & Observability Solution for Cloud-First Companies is Here!

Want to develop more and operate less? Moogsoft Express is for you. Combining AIOps with observability, it provides full event management so your DevOps and SRE teams can keep CI/CD agile and your business growing.

Tune into our live launch event and find out how Moogsoft Express helps DevOps and SREs detect app performance problems, keep software pipelines humming and honor customer SLAs — all while being extremely simple to use.

Agenda
10:00 - 10:15am Opening Remarks | Phil Tee
10:15 - 10:50am Demo: A Day in the Life of an SRE | Adam Frank
10:50 - 11:00am Customer Presentations
11:00 - 11:30am Q&A Phil Tee, Adam Frank and Wayne Goldstein

Moogsoft Express Live

To prevent outages of business-critical digital services, organizations often invest heavily on IT Ops tools and staff. An AIOps platform can help organizations minimize that spend and boost service assurance, resulting in broad business benefits.

Join this fireside chat with Moogsoft EMEA CTO Will Cappelli and Moogsoft Enterprise Account Executive Angeline MacIvor, experts on how AIOps benefits businesses by transforming IT Ops teams and workflows. They will present real-life use cases and discuss:

- How AIOps cuts business and IT ops costs
- The economic impact of AIOps beyond cost reduction
- Why enterprises explore AIOps technology

Fireside Chat: How AIOps Delivers Business Benefits

Join us to learn why an AIOps platform is a must for supporting digital businesses today -- and in the future

Digital businesses face unprecedented change and complexity, and AIOps has emerged as the required foundation for marshalling IT operations and service management processes and technologies in the post-pandemic world.  
 
In this webinar, Will Cappelli, global AIOps expert and EMEA CTO at Moogsoft, will explain why an AIOps platform is a must for supporting digital businesses today -- and in the future. He’ll lay out the requirements an AIOps platform  must satisfy, and outline how it streamlines and automates IT operations to ensure optimal customer experiences and business agility.
 
You will learn:
 
 - Why AIOps is the most important enabler of the virtualised Business Operations Centre.
 - How to make a quantifiable business case for AIOps
 - Why AIOps is required to ensure digital services uptime and continuous assurance
 - The differences between AIOps market offerings, and why only a platform approach delivers real value and benefits
 - The disadvantages of deploying AIOps in a piecemeal, limited manner via domain-specific ITOM tools

AIOps: The Foundation for Digital Business in the Post-Pandemic World

With digital channels’ importance higher than ever, Ops teams face extreme pressure to prevent outages while teleworking. More than ever, you must automate event management and facilitate remote collaboration.

Rise to the challenge with the new Moogsoft Enterprise 8.0, which lets you build a virtual NOC and attain service assurance with its new groundbreaking AIOps capabilities.

Tune in to our live event to get all the details about this exciting new release, plus hear special guest JP Gonzalez, a Principal Engineer at Rackspace. He’ll discuss how AIOps is central to the company’s vision for boosting IT Ops and service desk efficiency. 

Moogsoft product experts will showcase new AIOps features including: 

- Alert Analyzer: Visually configure and fine tune the product’s event processing to improve event correlation accuracy

- Dynamic Topology: Get real-time insights into incidents and visualize probable root causes

- Expanded Workflows: Configure workflows and drive automation through our intuitive Workflow Engine (WE) 

- Algorithm Transparency: Add, track, delete and change ML algorithms via new versioning, rollback and history capabilities

- New out-of-the-box integrations, including AWS Firelens to ingest EC2 log files and PagerDuty for on call management

Moogsoft Enterprise 8.0 Live - The Virtual NOC is Here!

The COVID-19 pandemic is changing the way businesses operate, forcing accelerated business process digitization to serve to change work patterns and long-term strategy adjustments for a severely impacted economy. AIOps plays a critical role in automating these emerging strategies.

In this webinar, you’ll learn how AIOps:

- Reduces costs by automating IT operations and consolidating management tools.

- Rapidly detects unexpected system behavior from novel work patterns and system architecture strains and accelerates response time to novel incidents and problems.

- Can support the acceleration of the remote-work trend by enabling smart collaboration with automated learning.
 
- Can minimize the pandemic’s unpredictable impact on workforce size, allowing fewer IT professionals to accomplish more meaningful tasks.

Virtualize the NOC: Futureproof Your IT Investment with AIOps

The COVID-19 pandemic is radically changing how network services are consumed, both in the short and long term. Architectures must be rapidly upgraded now to cope with temporary stress from changing traffic patterns and customer usage behaviors. This creates a huge network management burdens that will persist. Service providers must permanently adapt to both physical and virtual NOCs. AIOps is critical to this adaptation of network management to the ‘post-pandemic’ world. 

In this webinar, service providers will learn:

- The general relevance of AI to OSS/BSS technologies and processes.

- Why AIOps must play a major role in an NSP’s immediate response to the impact of the pandemic on the way in which network resources are utilized by customers.

- The long term role that AI will play at the heart of the physical and virtual networks supporting businesses and consumers in the new ‘post-pandemic’ normal.

Virtualize the NOC: Pass the Network Surge Stress Test with AIOps

The COVID-19 pandemic is radically changing how enterprise IT services are consumed, both in the short and long term. IT operations management teams must rapidly adapt architectures and management techniques to address temporary stress from changing system behavior and usage patterns. They must also permanently redesign infrastructure and app portfolios to address permanent shifts. AIOps is critical to easing persistent ITOM burdens created by this rapid and ongoing shift in the ‘post-pandemic’ world. 

IT Ops teams will learn:

- The general relevance of AI to ITOM technologies and processes.
- Why AI must play a major role in an IT Ops team’s response to the current crisis’s impact on the way IT system services are utilized by customers.
- The long-term role that AI will play at the heart of future IT systems in the new ‘post-pandemic’ normal.

Virtualize the NOC: Accelerate Your Transition to Remote IT Ops with AIOps

Digital transformation makes IT environments more complex, increasing the risk of digital service outages. With legacy event management tools falling short, AIOps offers the best solution for monitoring modern computing resources, and helping IT teams fix problems quickly.

Tune in to this webinar by Moogsoft EMEA CTO and former Gartner analyst Will Cappelli. He’ll provide an overview of AIOps, including how it works, its real-world benefits, and the use cases it addresses.

You will also learn:

- Which IT operations trends led to AIOps’ development
- Why AIOps is needed to manage modern IT environments
- The meaning and five dimensions of true AIOps
- How AIOps boosts the value of your IT management stack
- Vendors’ different AIOps approaches, and why a platform deployment is best


There will also be a live Q&A session with the speaker.

How to Use the Power of AI to Transform IT Operations

In 2020, IT teams face mounting pressure to adopt new technologies that boost their organization’s competitiveness while managing increased IT complexity. How can DevOps and ITOps teams tame this complexity and ensure optimal performance of critical services?

During this live discussion, 451 Research Senior Analyst Nancy Gohring and Moogsoft CTO Will Cappelli will discuss evolving trends in areas such as AIOps’ maturity, incident response, service assurance, and performance management.

You’ll learn:

- How AIOps will evolve over the next five years
- How to use an AIOps maturity model to guide enterprises as expertise evolves
- Why organizations need a central team and toolset for monitoring and incident response
- How automation improves IT data fragmentation, alert fatigue, and inefficient war rooms
- Why versatile skills and broad knowledge are key for IT pros to support modern environments

AIOps Predictions 2020

Join Mike McGibbney from SuccessFactors as he describes the transformation of a service delivery operations organization struggling with the demands of rapid growth into a world class, next-generation services organization capable of supporting the enterprise cloud experience. 

Centering his strategy around four key promises — Availability, Speed, Transparency and Maturity — Mike will highlight SDO’s priority to ensure a highly reliable and available cloud environment to create a better experience for customers. He’ll talk about SDO’s plan to significantly elevate the organization’s ability to deliver a better cloud experience, and how Moogsoft became a partner in helping SAP SuccessFactors build a better cloud for better business.

A Roadmap for the Transformation of a Service Delivery Organization

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A Roadmap for the Transformation of a Service Delivery Organization

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