The explosion in the volume of operational data requires a new approach to IT Operations, enabled by new machine-learning capabilities: AIOps — Artificial Intelligence for IT Operations. Algorithmic analysis of events and alerts can help IT professionals from different teams and backgrounds to swarm together in virtual teams, specific to each particular incident. By collaborating and sharing information and insights, these virtual teams can solve issues and problems much faster than traditional “waterfall” sequential processes can. These new processes help organizations ensure continuous assurance of their critical business services.