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How KeyBank Liberated its IT Ops from Rules-Based Event Management

Managing IT Operations is a challenging job that’s only getting harder. Humans can no longer effectively process the volumes of event data intended to help identify and remediate IT issues. So what’s an enterprise to do?

This fundamental question leads to another: is your legacy event management system still up to the job? For most enterprises, their legacy tool is based on technology that still relies on RULES.

On this webcast KeyBank and Moogsoft describe the technical limitations of rules-based solutions, and how AIOps solutions represent the intelligent automation of the future. Join this webcast to learn:

* How to move your monitoring regime from Reactive to Proactive to Predictive

* How AIOps can support the delivery of a great Customer Experience (Cx)

* The KeyBank story of AIOps adoption, including a short demo of Moogsoft
Live online Jul 24 6:00 pm UTC
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Presented by
Mick Miller, Senior DevOps Architect, KeyBank and Adam Frank, Senior Product Manager, Moogsoft
Presentation preview: How KeyBank Liberated its IT Ops from Rules-Based Event Management

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  • How KeyBank Liberated its IT Ops from Rules-Based Event Management Jul 24 2019 6:00 pm UTC 60 mins
    Mick Miller, Senior DevOps Architect, KeyBank and Adam Frank, Senior Product Manager, Moogsoft
    Managing IT Operations is a challenging job that’s only getting harder. Humans can no longer effectively process the volumes of event data intended to help identify and remediate IT issues. So what’s an enterprise to do?

    This fundamental question leads to another: is your legacy event management system still up to the job? For most enterprises, their legacy tool is based on technology that still relies on RULES.

    On this webcast KeyBank and Moogsoft describe the technical limitations of rules-based solutions, and how AIOps solutions represent the intelligent automation of the future. Join this webcast to learn:

    * How to move your monitoring regime from Reactive to Proactive to Predictive

    * How AIOps can support the delivery of a great Customer Experience (Cx)

    * The KeyBank story of AIOps adoption, including a short demo of Moogsoft
  • Moogsoft Partner Program & Product Roadmap Webinar Recorded: Jun 6 2019 58 mins
    Steve Kazan, VP of Alliances & Gabriel Coelho-Kostolny, Sr. Product Director
    Hello,
    Please join Moogsoft for a webinar on June 6th at 9AM Pacific time. Presenting will be Gabriel Coelho-Kostolny, Senior Director of Product Management and Steve Kazan, VP of Channels & Alliances.

    The presentation will be about our new product release, version 7.2 and product roadmap and AIOPs vision, with time for questions.

    Who should attend:
    - Pre and post sales technical teams interested in AIOPs and the ways Moogsoft can provide tremendous value to large enterprise accounts
    - Managed Services product managers interested in either creating new sources of top-line revenue or operational cost savings
    - Professional services staffs interested in creating new revenue streams from your client base.

    Or anyone interested in capturing a share of the $11.1 billion dollar AIOps market!

    Please register for this session by completing the form and clicking below.

    We look forward to having you at this lively and stimulating event.
  • AIOps: Integrating AIOps and ITIL 4: End-to-end IT Ops Recorded: Apr 3 2019 44 mins
    Nick Hansell, Solution Engineering Manager, Cherwell Software & Dominic Wellington, Director of Strategic Architecture, Moogs
    The explosion in the volume of operational data requires a new approach to IT Operations, enabled by new machine-learning capabilities: AIOps — Artificial Intelligence for IT Operations. Algorithmic analysis of events and alerts can help IT professionals from different teams and backgrounds to swarm together in virtual teams, specific to each particular incident. By collaborating and sharing information and insights, these virtual teams can solve issues and problems much faster than traditional “waterfall” sequential processes can. These new processes help organizations ensure continuous assurance of their critical business services.
  • See Fewer Tickets, Solve Them Faster, Without Rules Recorded: Mar 8 2019 44 mins
    Matt Klassen, VP Product Marketing, Cherwell Software & Dominic Wellington, Director of Strategic Architecture, Moogsoft
    Watch this webinar to learn how ITSM can be extended beyond simple ticketing to cover new collaborative ways of working with AIOps.

    Integration of human expertise and AI-powered automation is the new reality in the network management center. Changes to processes and models are required to support the complexity and accelerating rate of change of modern IT infrastructures. As ongoing digital transformation drives increasing expectations of IT performance, a new multi-vendor IT Operations toolchain is emerging.
  • AIOps: The Next 5 Years Recorded: Jan 29 2019 55 mins
    Rich Lane, Senior Analyst, Forrester & Will Cappelli, CTO of EMEA, Moogsoft
    You’re invited to join our complimentary webcast, AIOps The Next Five Years, featuring Forrester analyst Rich Lane and Moogsoft CTO Will Cappelli.

    AIOps is becoming imperative to the management of today’s complex IT systems and their ability to support changing business conditions. In this webinar, the speakers will discuss the role that AIOps can and will play in the enterprise of the future, how the scope of AIOps platforms will expand, and what new functionality may be deployed.

    By attending this webcast, you will learn:

    - How AIOps will enable and support the digitalization of key business processes
    - What new AI technologies and algorithms are likely to have the most impact on the continuing evolution of AIOps
    - Why the relationship of AIOps to both monitoring and service management is likely to change by 2023

    This webcast will include a Q&A with our guest speakers.
  • A Roadmap for the Transformation of a Service Delivery Organization Recorded: Feb 6 2018 7 mins
    Mike McGibbney, SVP Service Delivery & Operations, SAP/SuccessFactors
    Join Mike McGibbney from SuccessFactors as he describes the transformation of a service delivery operations organization struggling with the demands of rapid growth into a world class, next-generation services organization capable of supporting the enterprise cloud experience.

    Centering his strategy around four key promises — Availability, Speed, Transparency and Maturity — Mike will highlight SDO’s priority to ensure a highly reliable and available cloud environment to create a better experience for customers. He’ll talk about SDO’s plan to significantly elevate the organization’s ability to deliver a better cloud experience, and how Moogsoft became a partner in helping SAP SuccessFactors build a better cloud for better business.
  • How Modern Enterprises Are Tackling the Migration from On-Premises to Cloud Recorded: Jan 31 2018 20 mins
    Dan Taylor, Senior Program Manager, Microsoft
    The modern Cloud delivers faster time to market, lower IT costs, and greater overall value to the enterprise by allowing companies to focus more on the core business problems rather than the infrastructure used to solve them. But the path to the cloud can be challenging for anyone with an established presence on-premises, or in a private data center.

    Dan Taylor from Microsoft’s Cloud & Enterprise division shares with you how large enterprises are tackling this problem and gaining immediate value by leveraging the cloud. You’ll hear how enterprises are managing their migration to the cloud by embracing hybrid patterns, containerizing and migrating applications, using single-pane-of-glass monitoring solutions, and leveraging Azure to tackle data privacy.
  • 5 Questions your CIO must Face: The New “Normal” in Modern Enterprise Operations Recorded: Nov 30 2017 31 mins
    Marty Jackson, Director, Product Evangelist, xMatters & Sahil Khanna, Sr. Product Marketing Manager, Moogsoft
    IT Ops and DevOps for the modern enterprise offers many benefits — increased agility and productivity, leaner operations, and hybridized hosting options — but digital transformation isn’t easy, especially if you’re not asking the right questions, addressing the right issues.

    Creating a culture that embraces modern operations is still a challenge, especially when maintaining reliability and security is a paramount requirement for decentralized business IT models. Not to mention justifying the costs of transformation to your CIO.

    Dive into the “new normal” for enterprise Modern Ops with this informative Moogsoft / xMatters webinar event, and find out the 5 questions that every CIO needs to ask in 2018.
  • How GoDaddy Uses AIOps to Automate Incident Response Recorded: Nov 21 2017 17 mins
    Tom Duran, Site Reliability Manager, GoDaddy
    Throughout rapid expansion, globalization and going public, GoDaddy was challenged to scale operational and incident response framework in new ways.

    In this detailed talk, join Tom Duran, Site Reliability Manager at GoDaddy, as he takes you through the transformation from a largely manual incident process to a fully automated lights-out incident response model.
  • Understanding AIOps & Probable Root Cause Analysis Recorded: Nov 15 2017 64 mins
    Robert Harper, Chief Scientist, Moogsoft & Richard Whitehead, Chief Evangelist, Moogsoft
    Despite decades of R&D dedicated to Root Cause Analysis — and counter to the claims of numerous technology vendors who claim to offer it — the traditional approach to RCA and concepts behind it have been flawed.

    Leading analysts like Gartner agree that Root Cause Analysis is still a people-dependent process. Furthermore, they recommend that ITOps leaders leverage machine learning technology to provide contextualized information across the production stack, understand similarity in events from the past, and accommodate human interaction so that the algorithms can learn from human behavior over time.

    Moogsoft’s unique Probable Root Cause is the first technique that can understand causality in unpredictable IT environments with a significant degree of certainty, and without reliance on a model.

    In this webinar recording, Moogsoft executives Richard Whitehead and Robert Harper discuss this innovative approach to Root Cause Analysis, and how it can change the way your operations teams address IT incidents.
  • 2017 AIOps Symposium Fireside Chat Recorded: Nov 14 2017 48 mins
    Kaylan Kumar, Chris Hindy, Mark Campbell, Eric Repec, Jason Kalich, Charles O'Keefe
    Six IT leaders from HCL, GoDaddy & others discuss enterprise cloud migration, the future of operations centers & much more. Moderated by Moogsoft Chief Evangelist Richard Whitehead,
    the closing session of Moogsoft’s 2017 AIOps Symposium brought together some of the sharpest minds in the IT Operations space for an intimate discussion about the issues facing enterprise ITOps and DevOps.

    This superstar panel covers the future of ITOA with regard to…

    •The Gartner-predicted shift from a “cloud-first” to a “cloud-only” strategy within 6 years, what that means to business customers and end users, and what needs to happen to make that reality;
    •What the enterprise operations center will look like in 2020;
    •The average number of management tools in any given operations organization’s portfolio, and how that will vary in the coming years;
    •And the evolution of the ITIL Service Desk over the next five years, especially given today’s world of continuous-integration and DevOps.

    Panelists:

    •Kalyan Kumar, CTO, HCL Technologies
    •Chris Hindy, Empowered Networks
    •Mark Campbell, VP of Research & Innovation, Trace3
    •Eric Repec, Practice Manager, Technologent
    •Jason Kalich, CIO, GoDaddy
    •Charles O’Keefe, Finance Industry IT Veteran
The Future of IT Operations & DevOps
Moogsoft develops AIOps technology that helps enterprise IT Ops and DevOps teams become faster, smarter and more effective. Moogsoft AIOps’ real-time machine learning algorithms help teams remediate issues that impact their customers’ experience by:

• Reducing operational noise (alert fatigue) across your production stack

• Proactively detecting Incidents and correlating Events across your monitoring ecosystem

• Streamlining collaboration and workflow across teams and toolsets

• Codifying knowledge to make operators smarter when encountering future Incidents

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  • Title: How KeyBank Liberated its IT Ops from Rules-Based Event Management
  • Live at: Jul 24 2019 6:00 pm
  • Presented by: Mick Miller, Senior DevOps Architect, KeyBank and Adam Frank, Senior Product Manager, Moogsoft
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