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Digital Transformation in Insurance; The Industry Gains Momentum

Strategy Meets Action (SMA) addresses the state of digital transformation in insurance including, industry trends, long-term transformation strategies and investments and the technologies that are providing a win-win for consumers, carriers and agents alike.
Recorded Oct 24 2017 59 mins
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Presented by
Mark Breading, Partner at SMA | Fil Firmani, SVP Digital at Duck Creek Technologies | Anant Iyer, CPE at Value Momentum
Presentation preview: Digital Transformation in Insurance; The Industry Gains Momentum

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  • Putting the I in AI: Enhancing Claims Decisions with AI and Analytics Recorded: Dec 10 2019 31 mins
    Joe Dzigiel (Duck Creek), Jim Murphy (FRISS), Gian Calvesbert (Duck Creek)
    To make end-to-end touchless claims handling a reality, insurers need to move beyond the traditional, often manual, processes that typically drive claims handling, and instead embrace the artificial intelligence and analytics tools that have become more widely available to the industry. Decisions typically made by humans, like claims triage or payment delegation, can be drastically improved by using these tools, and in turn, create better experiences for your customers. While AI promises to transform the insurance industry, implementing these technologies to enable touchless claims still has its challenges.

    Join claims experts from Duck Creek and FRISS for our informative webinar, “Putting the I in AI: Enhancing Claims Decisions with Artificial Intelligence and Analytics.” We’ll discuss the increasingly important roles AI and predictive analytics are playing in claims handling and what carriers should consider as they adopt these technologies to digitally transform their businesses and meet customer expectations.

    Please note: this webinar will run approximately 30 - 45 minutes.
  • Maintaining Empathy in an Era of Claims Automation Recorded: Oct 16 2019 51 mins
    Sasha Korol, Director, Claims Product Management, Duck Creek; Tara Kelly, President & CEO, SPLICE
    The many benefits of claims automation are undeniable - shorter cycle times, reduced costs, and enhanced customer experiences are just the beginning. But as the industry continues to embrace touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need.

    Join claims experts from Duck Creek and SPLICE for our informative webinar, “Maintaining Empathy in an Era of Claims Automation.” We’ll discuss the challenges and opportunities of automating customer engagement and how to determine the best strategy for your claims business.

    Please note this webinar will run around 30-45 minutes.
  • Unlocking the Value of Touchless Claims Recorded: Jul 16 2019 33 mins
    Abby Anderegg, Solution Consulting Director, Duck Creek; Sasha Korol, Product Management Director, Duck Creek
    Claims automation, also known as touchless claims, promises to transform claims handling in ways that boost performance and exceed customer expectations. Yet adoption and implementation of touchless claims remains relatively low and mostly seen within Tier 1 carriers or very simple lines of business.

    In this webinar, claims experts from Duck Creek will discuss the challenges of touchless claims and how carriers can embrace emerging technologies like artificial intelligence, telematics, and automation to drive better and more effective outcomes.
  • Designing a better P&C customer experience with a connected digital ecosystem Recorded: Jan 29 2019 30 mins
    Debasis Mishra, Pacific Specialty | Jim Curtin, Cognizant & Fil Firmani, Duck Creek
    See how Pacific Specialty provides a superior customer experience to multiple market segments and business channels while having more control over User Interfaces with Duck Creek's Anywhere APIs
  • Winning through business agility and automation in P&C insurance Recorded: Jan 28 2019 29 mins
    Jeff To, Global Head of Insurance for Salesforce | Willy Fox, VP of Solutions at Duck Creek
    Today's P&C carriers can leverage the world-class CRM of Salesforce while taking advantage of Duck Creek's legendary P&C insurance workflow processes, configuration tools, data, content and the insurtech ecosystem .
  • Enabling Artificial Intelligence and Chat Bot through Duck Creek Recorded: Aug 7 2018 9 mins
    Andy Yohn
    This webinar will demonstrate the capabilities of using artificial intelligence and chatbots with the Duck Creek Suite. You will see how to apply natural-language user interface experiences using a chatbot and Amazon Alexa to provide policyholders with information requests and simple activities. 
  • Taming Complexity and Boosting Speed for Medical Professional Liability Insurers Recorded: Jun 28 2018 42 mins
    Scott Fitzgerald, CMO Duck Creek Technologies | Eric Crockett, VP of IT at Coverys | Charlie Hanna from Hyland
    Medical Professional Liability (MPL) is an information juggernaut. The volume, myriad sources, and constant change of data make it uniquely challenging to model, price, and handle large schedule policies and process complex claims - not to mention the amount of paperwork involved. Join Duck Creek Technologies, Hyland Software, makers of OnBase, and leading MPL insurer Coverys as we present an oral case study on implementing dynamic software solutions with the power to underpin the operations of today’s most complex and challenging data environments.
  • Turning Loss Into Opportunity: The Digital Claims Experience that Builds Custome Recorded: Apr 18 2018 57 mins
    Keith Raymond, VP of Research and Consulting at Novarica | Abby Anderegg, Director of Digital Solutions at Duck Creek
    Digitalization is foundational to streamlining and automating routine activities, increasing transparency internally and externally, reducing claims cycle times and offering satisfying customer experiences.

    Join Novarica's VP of Research and Consulting, Keith Raymond and Duck Creek's Director of Solution Consulting, Abby Anderegg as they discuss the importance of connected systems and processes to deliver on an organization's digital agenda.
  • What Insurance Executives Need to Know to Execute a Winning BI Strategy Recorded: Apr 16 2018 49 mins
    Mitch Wein, VP of Research and Consulting at Novarica | Justin Silver, Director of Solutions Consulting at Duck Creek
    The availability of information about every aspect of a carrier's business all in one place coupled with more and better data arriving every day, give modern insurance CIOs the power to define competitive advantages once obscured by the limits of legacy systems.

    Join Mitch Wein, VP of Research and Consulting at Novarica and Justin Silver, Director of Solution Consulting at Duck Creek Technologies as they explore the power of open platform architecture and connected ecosystems and what greater data insights can mean to your bottom line.
  • Develop Better Products Faster and More Cost-Effectively Than Your Competitors Recorded: Apr 13 2018 44 mins
    Chuck Gomez, VP of Research and Consulting at Novarica | Scott Fitzgerald, CMO at Duck Creek Technologi
    Exceptional speed, responsiveness, efficiency, and customer service - they’re all requirements for success today, and they all require exceptional policy systems.

    Join Chuck Gomez, VP of Research and Consulting at Novarica and Scott Fitzgerald, Chief Marketing Officer at Duck Creek Technologies as they examine the need for single, broad, highly-flexible policy systems in today’s business reality.
  • Why P&C Insurers should put SaaS at the Center of their Digital Transformation Recorded: Mar 19 2018 52 mins
    Jeffrey Goldberg, SVP of Research and Consulting at Novarica | Willy Fox, VP of Solutions at Duck Creek Technologies
    P&C carriers face multi-faceted strategic decisions as they assess new operational models and SaaS options. Benefits abound if they can keep a business-first focus while leveraging the best of SaaS innovation, service delivery, and in-depth support.

    Join Jeffrey Goldberg, SVP of Research and Consulting at Novarica and Duck Creek Technologies VP of Solutions Willy Fox as they delve into what scalability and preparing for a future defined by change mean to P&C carriers.
  • Delivering Digital First Notice of Loss to Improve Customer Experience and Drive Recorded: Feb 12 2018 54 mins
    Satish Weber, Capgemini - VP, Digital Insurance Lead
    First Notice of Loss (FNOL) is the key ‘moment of truth’ for insurance customers. As such, it is critical to deliver on the promise of support and protection to maintain customers’ loyalty and business.

    In this on-demand webinar you will hear about how carriers can:

    •Enhance customer experience by providing digital claim reporting, tracking and communication and educational capabilities
    •Reduce operational costs and improve efficiency by leveraging technologies in Automation and Artificial Intelligence
    •Scale and enhance the experience over time

    For more details or to get a copy of the presentation please send an email to insurance@capgemini.com.
  • Introducing Duck Creek Suite 2017R2 Recorded: Dec 21 2017 5 mins
    Patti Griffin, Chief Product Officer at Duck Creek Technologies
    Duck Creek 2017R2 was released on November 28, 2017. This 15 minute webinar outlines the latest features and functionality enhancements of the product.

    For more information contact the Duck Creek Solution Center at https://solutioncenter.duckcreek.com/
  • OnBase ECM Integrates with Duck Creek Policy Recorded: Dec 20 2017 3 mins
    Jackie Robey, Partner Marketing Manager
    Integrate Hyland's OnBase solution with Duck Creek Policy to increase profitability
  • Utica National Insurance Group leverages OnBase insurance solutions Recorded: Dec 20 2017 2 mins
    Joseph Malecki, Senior Analyst a Utica National Insurance Group
    Joseph Malecki, Senior Analyst at Utica National Insurance Group discusses how the seamless integration between Duck Creek and Hyland's Onbase Workflow has given Utica a competitive edge.
  • The Insurance Industry is no longer on Island Time Recorded: Dec 8 2017 58 mins
    Brian Williams, CEO of Saxon Insurance | Sam McGuckin, EVP Capgemini | Jeff Wargin, VP Product Management
    In the Cayman Islands there is a cutting-edge carrier driving big results with it's end-to-end cloud model, capturing 25% market share in its first year of operations.

    Join Digital Insurance, Capgemini and the CEO of Saxon Insurance, who's innovative technology is receiving international recognition to discover how the latest technologies, paired with the expertise of the right implementation partner can empower carriers of all sizes to grow, scale and exceed customer expectations.
  • Go Paperless with AssureSign's eSignature Solution Recorded: Dec 5 2017 43 mins
    by AssureSign
    Robust features allow agencies to send multiple documents out for signature, customize emails to meet branding standards, and even set up templates for quick sending options. With AssureSign’s flexible per-envelope pricing options, you can discover an eSignature solution that meets your needs and fits your budget.

    Watch this demo and discover:
    •Send documents out for signature with an easy-to-use print driver
    •Send multiple documents to multiple signers
    •Create templates for quick & easy sending options
    •Customize your emails and templates to fit your agency’s brand
  • Video Introduction to Capgemini's 2017 World Insurance Report Recorded: Nov 7 2017 4 mins
    75% of insurers agree that developing "insurtech capabilities" will help them meet their customer's evolving demands - but how do you prioritize each innovation investment and map it to your strategic initiatives? Watch this video to learn more about the emerging digital technologies and business models successful P&C carriers are leveraging today to shape the future of our industry tomorrow.
  • Accenture & Duck Creek Capabilities Recorded: Nov 6 2017 4 mins
    Shon Bose, Chief Customer & Delivery Officer at DCT and Jim Struntz, Managing Director for Insurance at Accenture
    Accenture has successfully completed more than 60 complex Duck Creek implementations and serviced the majority of Duck Creek integrations with top-tier insurance companies. This 3 minute video highlights details on their relationship and delivery capabilities.
  • Digital Transformation in Insurance; The Industry Gains Momentum Recorded: Oct 24 2017 59 mins
    Mark Breading, Partner at SMA | Fil Firmani, SVP Digital at Duck Creek Technologies | Anant Iyer, CPE at Value Momentum
    Strategy Meets Action (SMA) addresses the state of digital transformation in insurance including, industry trends, long-term transformation strategies and investments and the technologies that are providing a win-win for consumers, carriers and agents alike.
Comprehensive P&C Insurance Software and Services
Today's complex digital insurance world can create challenges for P&C Carriers of all sizes. This channel is dedicated to providing useful content to help navigate and accelerate the inevitable transformation journey we all must take to exceed expectations and shape the future of insurance.

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  • Title: Digital Transformation in Insurance; The Industry Gains Momentum
  • Live at: Oct 24 2017 7:00 pm
  • Presented by: Mark Breading, Partner at SMA | Fil Firmani, SVP Digital at Duck Creek Technologies | Anant Iyer, CPE at Value Momentum
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