Maintaining Empathy in an Era of Claims Automation

Presented by

Sasha Korol, Director, Claims Product Management, Duck Creek; Tara Kelly, President & CEO, SPLICE

About this talk

The many benefits of claims automation are undeniable - shorter cycle times, reduced costs, and enhanced customer experiences are just the beginning. But as the industry continues to embrace touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need. Join claims experts from Duck Creek and SPLICE for our informative webinar, “Maintaining Empathy in an Era of Claims Automation.” We’ll discuss the challenges and opportunities of automating customer engagement and how to determine the best strategy for your claims business. Please note this webinar will run around 30-45 minutes.

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