Name: Maintaining Empathy in an Era of Claims Automation
Start: 2019-10-16T16:00:00Z
End: 2019-10-16T16:50:02.000Z
Location: BrightTALK
Rating: 4

Today's complex digital insurance world can create challenges for P&C Carriers of all sizes. This channel is dedicated to providing useful content to help navigate and accelerate the inevitable transformation journey we all must take to exceed expectations and shape the future of insurance.

To make end-to-end touchless claims handling a reality, insurers need to move beyond the traditional, often manual, processes that typically drive claims handling, and instead embrace the artificial intelligence and analytics tools that have become more widely available to the industry. Decisions typically made by humans, like claims triage or payment delegation, can be drastically improved by using these tools, and in turn, create better experiences for your customers. While AI promises to transform the insurance industry, implementing these technologies to enable touchless claims still has its challenges.

Join claims experts from Duck Creek and FRISS for our informative webinar, “Putting the I in AI: Enhancing Claims Decisions with Artificial Intelligence and Analytics.” We’ll discuss the increasingly important roles AI and predictive analytics are playing in claims handling and what carriers should consider as they adopt these technologies to digitally transform their businesses and meet customer expectations. 

Please note: this webinar will run approximately 30 - 45 minutes.

Putting the I in AI: Enhancing Claims Decisions with AI and Analytics

Claims automation, also known as touchless claims, promises to transform claims handling in ways that boost performance and exceed customer expectations. Yet adoption and implementation of touchless claims remains relatively low and mostly seen within Tier 1 carriers or very simple lines of business.   

In this webinar, claims experts from Duck Creek will discuss the challenges of touchless claims and how carriers can embrace emerging technologies like artificial intelligence, telematics, and automation to drive better and more effective outcomes.

Unlocking the Value of Touchless Claims

See how Pacific Specialty provides a superior customer experience to multiple market segments and business channels while having more control over User Interfaces with Duck Creek's Anywhere APIs

Designing a better P&C customer experience with a connected digital ecosystem

Today's P&C carriers can leverage the world-class CRM of Salesforce while taking advantage of Duck Creek's legendary P&C insurance workflow processes, configuration tools, data, content and the insurtech ecosystem .

Winning through business agility and automation in P&C insurance

This webinar will demonstrate the capabilities of using artificial intelligence and chatbots with the Duck Creek Suite. You will see how to apply natural-language user interface experiences using a chatbot and Amazon Alexa to provide policyholders with information requests and simple activities. 

Enabling Artificial Intelligence and Chat Bot through Duck Creek

Medical Professional Liability (MPL) is an information juggernaut. The volume, myriad sources, and constant change of data make it uniquely challenging to model, price, and handle large schedule policies and process complex claims - not to mention the amount of paperwork involved. Join Duck Creek Technologies, Hyland Software, makers of OnBase, and leading MPL insurer Coverys as we present an oral case study on implementing dynamic software solutions with the power to underpin the operations of today’s most complex and challenging data environments.

Taming Complexity and Boosting Speed for Medical Professional Liability Insurers

Digitalization is foundational to streamlining and automating routine activities, increasing transparency internally and externally, reducing claims cycle times and offering satisfying customer experiences.

Join Novarica's VP of Research and Consulting, Keith Raymond and Duck Creek's Director of Solution Consulting, Abby Anderegg as they discuss the importance of connected systems and processes to deliver on an organization's digital agenda.

Turning Loss Into Opportunity: The Digital Claims Experience that Builds Custome

The availability of information about every aspect of a carrier's business all in one place coupled with more and better data arriving every day, give modern insurance CIOs the power to define competitive advantages once obscured by the limits of legacy systems.   

Join Mitch Wein, VP of Research and Consulting at Novarica and Justin Silver, Director of Solution Consulting at Duck Creek Technologies as they explore the power of open platform architecture and connected ecosystems and what greater data insights can mean to your bottom line.

What Insurance Executives Need to Know to Execute a Winning BI Strategy

Exceptional speed, responsiveness, efficiency, and customer service - they’re all requirements for success today, and they all require exceptional policy systems.  

Join Chuck Gomez, VP of Research and Consulting at Novarica and Scott Fitzgerald, Chief Marketing Officer at Duck Creek Technologies as they examine the need for single, broad, highly-flexible policy systems in today’s business reality.

Develop Better Products Faster and More Cost-Effectively Than Your Competitors

P&C carriers face multi-faceted strategic decisions as they assess new operational models and SaaS options. Benefits abound if they can keep a business-first focus while leveraging the best of SaaS innovation, service delivery, and in-depth support.
 
Join Jeffrey Goldberg, SVP of Research and Consulting at Novarica and Duck Creek Technologies VP of Solutions Willy Fox as they delve into what scalability and preparing for a future defined by change mean to P&C carriers.

Why P&C Insurers should put SaaS at the Center of their Digital Transformation

First Notice of Loss (FNOL) is the key ‘moment of truth’ for insurance customers. As such, it is critical to deliver on the promise of support and protection to maintain customers’ loyalty and business.

In this on-demand webinar you will hear about how carriers can:

•Enhance customer experience by providing digital claim reporting, tracking and communication and educational capabilities
•Reduce operational costs and improve efficiency by leveraging technologies in Automation and Artificial Intelligence
•Scale and enhance the experience over time

For more details or to get a copy of the presentation please send an email to insurance@capgemini.com.

Delivering Digital First Notice of Loss to Improve Customer Experience and Drive

Duck Creek 2017R2 was released on November 28, 2017. This 15 minute webinar outlines the latest features and functionality enhancements of the product.  

For more information contact the Duck Creek Solution Center at https://solutioncenter.duckcreek.com/

Introducing Duck Creek Suite 2017R2

Integrate Hyland's OnBase solution with Duck Creek Policy to increase profitability

OnBase ECM Integrates with Duck Creek Policy

Joseph Malecki, Senior Analyst at Utica National Insurance Group discusses how the seamless integration between Duck Creek and Hyland's Onbase Workflow has given Utica a competitive edge.

Utica National Insurance Group leverages OnBase insurance solutions

In the Cayman Islands there is a cutting-edge carrier driving big results with it's end-to-end cloud model, capturing 25% market share in its first year of operations.  

Join Digital Insurance, Capgemini and the CEO of Saxon Insurance, who's innovative technology is receiving international recognition to discover how the latest technologies, paired with the expertise of the right implementation partner can empower carriers of all sizes to grow, scale and exceed customer expectations.

The Insurance Industry is no longer on Island Time

Robust features allow agencies to send multiple documents out for signature, customize emails to meet branding standards, and even set up templates for quick sending options. With AssureSign’s flexible per-envelope pricing options, you can discover an eSignature solution that meets your needs and fits your budget.

Watch this demo and discover: 
•Send documents out for signature with an easy-to-use print driver
•Send multiple documents to multiple signers
•Create templates for quick & easy sending options
•Customize your emails and templates to fit your agency’s brand

Go Paperless with AssureSign's eSignature Solution

75% of insurers agree that developing "insurtech capabilities" will help them meet their customer's evolving demands - but how do you prioritize each innovation investment and map it to your strategic initiatives?  Watch this video to learn more about the emerging digital technologies and business models successful P&C carriers are leveraging today to  shape the future of our industry tomorrow.

Video Introduction to Capgemini's 2017 World Insurance Report

The many benefits of claims automation are undeniable - shorter cycle times, reduced costs, and enhanced customer experiences are just the beginning. But as the industry continues to embrace touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need.

Join claims experts from Duck Creek and SPLICE for our informative webinar, “Maintaining Empathy in an Era of Claims Automation.” We’ll discuss the challenges and opportunities of automating customer engagement and how to determine the best strategy for your claims business. 

Please note this webinar will run around 30-45 minutes.

Maintaining Empathy in an Era of Claims Automation

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Maintaining Empathy in an Era of Claims Automation

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