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How to exploit a software defined world

As we move to a software defined world, in the LAN, WAN and data centre fabric, technology is helping to deliver a step change in customer experience. This could be the move to a self-healing network or transforming the services you offer in the branch through enhanced wi-fi and advanced applications.

In this webinar, we looked at real world examples of how to deliver moments that matter to your end customer in the branch, to your network team and in your data centre. We also explored the key role of technologies such as SD-WAN, Meraki and Cisco ACI. But technology alone isn’t enough. We considered the other components which need to come together to create the perfect solution.

Watch our webinar featuring experts from BT and Cisco to find out more.

Presenters:
Keith Langridge, VP, network services, BT
Jude Andrew, Strategic deal lead, BT
Dominic Elliott, CTO BT global relationship, Cisco
Joseph O’Sullivan, Portfolio lead, data centre solutions, BT
Recorded May 9 2019 22 mins
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Presented by
Keith Langridge, Jude Andrew, Dominic Elliott, and Joseph O’Sullivan
Presentation preview: How to exploit a software defined world

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  • Securing the future of work Oct 4 2021 2:00 pm UTC 28 mins
    Security experts from BT
    Security will play a key role in enabling new hybrid ways of working as the world begins to re-open, with employees increasingly on the move.

    But these new models bring increased risk; multiple devices, multiple locations, multiple access points coupled with yet another morphing of the threat landscape as attackers look to take advantage of new weaknesses.

    In our next webinar in the Security Insights and Trends series we will explore:
    • the future of work and what this means for security
    • the new opportunities for attack
    • the key security priorities to keep organisations safe
    • how to balance the risk with the opportunity

    Speakers:
    • Tristan Morgan, Director security advisory services, BT
    • Michala Hart, UK security sales director, BT
    • Joanna Steed, Senior manager security marketing, BT
  • Securing the future of work for the financial organisations Sep 29 2021 2:00 pm UTC 30 mins
    Experts from BT
    Security will play a key role in enabling new hybrid ways of working as the world begins to re-open, with employees increasingly on the move. As hybrid working increases, firms need to be able to quickly adapt their operations to continue to work effectively and compliantly.

    But these new models bring increased risk; multiple devices, multiple locations, multiple access points coupled with yet another morphing of the threat landscape as attackers look to take advantage of new weaknesses.

    Our webinar will explore:
    • the future of work and what this means for security within financial organisations
    • the new opportunities for attack
    • the key priorities to keep organisations safe and secure
    • how to balance the risk with the opportunity

    Speakers:
    John Burrell, Senior manager Commercial & Business Management, Radianz, BT
    David Stark, Security portfolio director, BT
    Phil Packman, CISO, commercial contracts for BT
  • How SIs and BPOs can drive revenue acceleration Sep 28 2021 12:00 pm UTC 30 mins
    Experts from BT
    We can help system integrators and BPOs add value to their customer experience proposition, accelerate innovation and time to market

    Are you looking to drive more value in the top of the value chain?

    Successfully delivering your customer’s contracts is extremely critical as it impacts revenue realisation. That’s challenging when your customers require more and more routine voice calls to be deflected to digital channels or to be automated with artificial intelligence.
    Our products and systems are designed to support co-creation with our system integrator channel partners. With our co-creation program, you can easily satisfy that demand globally and increase your share of wallet of key accounts.

    In our webinar we’ll explore:
    • how we can help you leverage APIs and integrate your platforms to deliver a superior CX for your end-customers
    • how our co-creation program can help SIs and BPOs
    • how our skills and scale can help you deliver a seamless solution for your customers
    • how the choice of technology and connectivity we offer can help you address your customers requirements.

    Speakers:
    Karine Palacios, Global product director, cloud contact centres, BT
    Vijay Venugopalan, Global head of contact centre specialists, BT
    Mridul Srivastava, Head of customer marketing for indirect and partners, BT(Host)
  • Making cloud count: How telcos can boost revenue with Cloud CX Sep 23 2021 12:00 pm UTC 30 mins
    Experts from BT
    We can help your customers drive cost and operational efficiency while improving end-customer experience using our omnichannel cloud contact solutions and our global voice network

    Is technology disruption impacting your revenue?

    As contact centres and digital channels converge customers are using multiple channels to connect with contact centres. This presents new revenue challenges for telcos:
    • a reduction of voice traffic leading to a reduction in revenue
    • multi-shoring impacting revenue as voice traffic moves away from your network
    • voice revenue is also lost to digital channels, for example, when it originates from a mobile app.

    Our omnichannel cloud contact solution can help create new revenue streams whilst our global inbound service can help recover lost revenue by capturing voice minutes and revenue lost to digital voice from mobile apps.

    In our webinar we’ll explore:
    • how to create new revenue opportunities by adding cloud customer experience platform and networks into your portfolio
    • the challenges your customers are facing when delivering superior CX for their customers
    • how our cloud contact solution can help you integrate your customer’s new or existing contact centre infrastructure
    • how our global inbound services can help your customer’s customers stay connected.

    Speakers:
    Karine Palacios, Global product director, cloud contact centres, BT
    Vijay Venugopalan, Global head of contact centre specialists, BT
    Mridul Srivastava, Head of customer marketing for indirect and partners, BT (Host)
  • How financial organisations maintain control in their move to cloud Recorded: Sep 16 2021 21 mins
    Experts from BT and VMware
    The pandemic has changed the balance of risk and reward for financial services organisations - accelerating their move to a multi-cloud strategy. Control is crucial to managing the risk and delivering on the reward.
    Join our webinar as we discuss how by moving to the cloud, you can maintain control over:
    • security and regulation of your solution
    • performance and experience of your applications
    • costs and financial benefit realisation.
    Louise O’Neil leads our cloud for financial services proposition and will host the webinar. In the session we’ll share our own experiences of cloud-based trading platforms and the support we’ve given global financial services organisations as they’ve navigated the complex adoption of a hybrid multi-cloud strategy.

    Presenters:
    Louise O’Neil, director banking and financial services, BT (host)
    Marc Blanco, director financial services, BT
    Charles Greenaway, CTO, BT
    Dave Funnell, senior manager, cloud provider business, VMware
  • Unlocking the power of the Edge with BT and VMware Recorded: Sep 7 2021 19 mins
    Experts from BT and VMware
    By 2023, there will be an estimated 48.9 billion Edge devices connected around the globe allowing access to the world’s population. The near exponential change expected using 5G and next-generation multi-cloud networking, along with the cultural shift we’re already experiencing (e.g. remote working) will bring massive opportunity if organisations make the right technology choices for their business and customers today.
    Join BT’s Charles Greenaway, Customer CTO and VMware’s Muneyb Minhazuddin to learn how your small / medium / large / MNO business can benefit from the infinite power of the Edge to:
    o leverage BT’s experience and trusted technology to learn and explore how your organisation can grow
    o grow your business using innovative network and Edge solutions from BT and its trusted partners
    o access more customers and improve your bottom line
    o save money and implement best-in-class technology to ensure successful digital transformation.
    o use innovative technologies and trusted partners to improve your overall customer experience.
  • How do you solve the SD-WAN puzzle? Recorded: Aug 31 2021 26 mins
    Experts from BT
    As organizations shape their new future, they need flexibility and a laser-like focus on experience. That’s why many are accelerating their move to SD-WAN.

    Choosing the right technology is part of the answer to a successful puzzle, but you need all the right pieces in the right places.

    In the second webinar of our ‘Shape the future of infrastructure’ series, we’ll explain the other key factors you need to consider in building your solution, including everything from skills to service to security.

    Our speakers have been involved in the deployment of thousands of SD-WAN sites across the globe, including Scott Cowling, who leads on our network portfolio, Anne-Gaelle Santos, our SD-WAN portfolio lead and Stephen Moss, head of service operations and dynamic network services.
  • A new cloud security strategy for a new normal Recorded: Aug 19 2021 29 mins
    BT cloud security experts
    Your cloud security strategy will have changed over the last 6 months. You will have reacted at pace to the pandemic so now’s the time to pause and re-assess for the future.

    Join us as we explore the trends and topics shaping the future of cloud security in this webinar replay. You will also get a unique insight into how our own cloud security strategy has evolved over the last few months. We will share with you how our approach has changed and what the future looks like for us.

    Speakers:
    o David Stark, Director Security Portfolio, BT
    o Michael Wolkowicz, US Sales Director, BT
    o Michala Hart, UK Sales Director, BT (Moderator)
  • How do you ensure security and experience when working from home? Recorded: Aug 5 2021 27 mins
    Experts from BT and Cisco
    Homeworking is here to stay, but everybody who works from home knows the frustration of poorly performing applications. At the same time IT leaders are struggling to keep their services secure and get the visibility and control they need. That’s why they’re looking to deliver the same network services they deploy in the office at home.

    In this webinar replay, together with Cisco we explore:
    o why you need to think about SD-WAN at home as an option
    o different options to support different employees in your organisation
    o how the costs of the solution balance against an office solution.

    Speakers:
    o Andrew Small, Digital Solutions Director, BT
    o Dominic Elliott, CTO BT global relationship, Cisco
  • How do you redefine user adoption success for the future of work? Recorded: Jul 22 2021 36 mins
    Experts from BT
    Global organisations are at a pivotal moment, with establishing what their hybrid work strategy will be, in parallel to overcoming the cultural and digital adoption challenges as they rapidly transform and adapt to the future of work. Defining true user adoption success is tricky and often deceptive, as high adoption rates can often be misinterpreted and disguised as success… when the reality is they don’t always correlate with achieving the desired goals of the business.

    How can organisations steer their workforces in the right direction with a culture of continuous learning, and ensure everyone is on-board? Join us and our partner Future Worx on 22 July, as we explore how to redefine the meaning of user adoption success to align with the future of work.

    Speakers:
    • Binita Jilka, Head of digital workplace user adoption, BT
    • Dave Nagle, Sales specialist, digital workplace, BT
    • Steve Giles, CEO, Future Worx
    • Stuart Jefferies, Digital workplace marketing manager, BT (Host)
  • 5 tips to secure a cloud-based world Recorded: Jul 8 2021 41 mins
    Experts from BT and Palo Alto
    For many companies, the cloud is the only viable way to manage the future of work. Only a cloud-based infrastructure can offer the scalability, flexibility, simplified costs, and improved user experiences pandemic and post-pandemic working calls for.

    But while the cloud provides a number of clear security advantages, it’s important to be aware of the new risks moving to the cloud brings. We can help you avoid common migration difficulties, develop your cloud strategy, and embrace the fast, flexible, and agile benefits of cloud consumption without increasing your security risk.

    In our next webinar in the security insights and trends series we will explore:
    - how the future of work is moving the cloud forward
    - 5 tips to secure the cloud with confidence as you evolve your strategy.

    Speakers:
    • Shirley Wardle, Senior Manager, Global Security Partners, BT
    • Phil Packman, CISO, BT
    • Greg Day, CISO AMEA, Palo Alto Networks
  • Securing the future of work Recorded: Jul 1 2021 28 mins
    Security experts from BT
    Security will play a key role in enabling new hybrid ways of working as the world begins to re-open, with employees increasingly on the move.

    But these new models bring increased risk; multiple devices, multiple locations, multiple access points coupled with yet another morphing of the threat landscape as attackers look to take advantage of new weaknesses.

    In our next webinar in the Security Insights and Trends series we will explore:
    • the future of work and what this means for security
    • the new opportunities for attack
    • the key security priorities to keep organisations safe
    • how to balance the risk with the opportunity

    Speakers:
    • Tristan Morgan, Director security advisory services, BT
    • Michala Hart, UK security sales director, BT
    • Joanna Steed, Senior manager security marketing, BT
  • Let security lead your network transformation Recorded: Jun 29 2021 27 mins
    Experts from BT and Fortinet
    Network transformation is a strategic imperative and, in today’s world, an urgent one. But how can you do it without inadvertently exposing your organisation to unknown threats?

    Register now for our 30 minute webinar with Fortinet and you’ll discover more about:
    • the challenges of secure network transformation – and how to overcome them
    • what is needed from a security perspective as you transform your network and how BT and Fortinet can support this
    • how to embrace digital transformation securely using your existing Fortinet Next Generation Firewalls and
    • the best-practice managed services available to help you.

    Speakers:
    • Shirley Wardle, Senior manager, Global security partners, BT (Host)
    • Natalie Walker, Senior manager, Managed security controls, BT
    • Steve Mulhearn, Director of business development, Fortinet
  • How to solve the infrastructure puzzle Recorded: Jun 22 2021 29 mins
    Experts from BT
    The digital economy is driving you to modern infrastructure which supports your pace and scale of change. Our trick is to build flexible, secure and agile IT services that can adapt to the changing needs of users and an increase in the use of the cloud. These new on-demand services work to deliver the best experience to your customers, bringing performance and distinction. Our route to improved collaboration and lower overheads, starts with using our knowledge and expertise to guide you, based on your business objectives – not a limitless budget pot.

    Join us to find out
    • What and how we’ve done this for other organisations
    • Tips on what you’ll need to find out before you start
    • Good reasons to choose a managed service provider
    • Why it’s important to make sure security is baked into your infrastructure

    Host
    Scott Cowling – Director of network solutions, BT
    Speakers:
    Louise O’Neill - Director, banking and financial services, BT
    Steven Clewes – Strategy lead, CTO Office, BT
    Tristan Morgan, Director security advisory services, BT
  • BT and Cisco: Delivering a blueprint for the future of work Recorded: Jun 17 2021 29 mins
    Experts from BT and Cisco
    Global organisations are facing the challenge of developing an inclusive model for hybrid working. How do you build a strategy for digital work, whilst managing the complexities of a safe return to the workplace?

    Whilst technology and outcomes are key, putting people first must always be the starting point. Employee wellbeing and productivity have been put in the spotlight, at the same time as delivering stand-out customer experiences. To accommodate for different personas and workstyles, the need increases for an inclusive strategy that ensures everyone has an equal seat at the table.

    Join us and our partner Cisco on Thursday 17 June, as we share a people-first blueprint for a secure and scalable future of work.

    Speakers:
    • Andrew Small, MD Global Portfolio, BT
    • Jeff Boslem, Director of SP & Partner Collaboration Sales, Cisco EMEAR
    • James Macpherson, Regional Sales Manager, Collaboration, Cisco EMEAR (Host)
  • Banking and financial services breakfast - Sustainability, towards net zero Recorded: Jun 16 2021 36 mins
    Experts from BT Banking and Sustainability
    We ran this session for our banking and finance clients and felt it might be relevant for you.
    Over the past year, the pace of innovation and transformation has been unprecedented. Now, more than ever, it’s increasingly important to maximise the digital customer experience whilst at the same time being sustainable.

    During our banking and finance breakfast event we share ideas for improving sustainability in banking and finance and how we can help you achieve net zero.

    Director of international banking, Paul Taylor, was joined by digital technologist, Jon Bernstien, together with BT’s sustainability experts Lauren Kahn and Gabrielle Giner. Together the panel look at how we:
    • drive sustainability in our own supply chain
    • work with you to get towards zero emissions
    • can work with you to reduce carbon footprint.
  • How do you solve the collaboration conundrum? Recorded: Jun 15 2021 21 mins
    Experts from BT and Microsoft
    Global organisations like yours are experiencing the collaboration conundrum – how to help your people work together seamlessly and effectively.

    70% of business executives agree better collaboration would make a big improvement to their organisation’s success. Businesses want to deliver the best meeting experience, future-proof their voice solutions and create engaging places of work for their people. However, doing all this whilst delivering a brilliant user experience, maintaining rock-solid security and controlling costs is tricky and often complex for global organisations.

    Join us and our partner Microsoft on Tuesday 15th June, as we explore how to solve the collaboration conundrum.

    Speakers:
    Pat Goss, Global head of sales, Digital workplace, BT
    Jon Martin, Senior manager, Meetings portfolio, BT
    Jenni Rantakari, General manager, Modern work solutions for EMEA, Microsoft
  • 'Hybrid headaches webinar series' - Part 3: How do you make your voice heard? Recorded: Jun 10 2021 39 mins
    Experts from BT and Cisco
    As organisations explore a hybrid workplace model, voice solutions enter an important crossroad. 89% of IT decision makers want to reduce communication costs, and legacy solutions are becoming increasingly expensive to maintain and counter-intuitive to an agile, digital strategy.

    Additionally, as people begin to work across multiple hybrid environments, what role will 5G mobile solutions play in providing greater flexibility, a superior user experience and a consistent voice no matter where they work?

    Join us and our partner Cisco for part three of our hybrid headaches webinar series, as we discuss how you can make your voice heard.

    Speakers:
    Pat Goss, Global head of sales, Digital workplace, BT (Host)
    Jan Riechers, Senior manager, global voice solutions, BT
    Allan Bond, Senior manager, edge and mobile solutions, BT
    DP Venkatesh, GM, Digital, SMB and Strategic Partners, Cisco

    Watch the replay of the 'Hybrid headaches' webinar series - Part 2: What is the future of the workplace? - https://www.brighttalk.com/webcast/16251/477641

    Watch the replay of the 'Hybrid headaches' webinar series - Part 1: Is choice a double-edged sword? - https://www.brighttalk.com/webcast/16251/477635
  • Digital innovation in capital markets Recorded: May 26 2021 44 mins
    Experts from BT
    The capital markets landscape is evolving rapidly. Firms are seeking to accelerate the introduction of digital and automated services that will enable them to maintain pace and leadership in a highly competitive environment.

    In this webinar, our experts discuss the key trends in digital innovation in the industry specifically focusing on how the emergence of the cloud, distributed ledger technology and artificial intelligence / machine learning is driving innovation across the industry. How big data is coming into its own, both underpinning and driving these key technologies across a number of use cases. And the rise of Fintechs keen to leverage emerging technologies to disrupt the status quo.

    Moderator:
    • Jannah Patchay - Associate, The Realization Group

    Speakers:
    • Michael Cooper, Managing Director, Aoraki Advisory
    • Matt Harvey, Head of Cross Product Sales and Development, NatWest Markets
    • Yousaf Hafeez, Director of Capital Markets Development, BT Radianz
    • Graham House, Product Director, BT Radianz
  • Securing the future of work Recorded: May 18 2021 28 mins
    Security experts from BT
    Security will play a key role in enabling new hybrid ways of working as the world begins to re-open, with employees increasingly on the move.

    But these new models bring increased risk; multiple devices, multiple locations, multiple access points coupled with yet another morphing of the threat landscape as attackers look to take advantage of new weaknesses.

    In our next webinar in the Security Insights and Trends series we will explore:
    • the future of work and what this means for security
    • the new opportunities for attack
    • the key security priorities to keep organisations safe
    • how to balance the risk with the opportunity

    Speakers:
    • Tristan Morgan, Director security advisory services, BT
    • Michala Hart, UK security sales director, BT
    • Joanna Steed, Senior manager security marketing, BT
BT for global business
We are a leading business connectivity, communications and IT services provider to major multinational corporations in around 180 countries. We own an extensive global voice and data network providing managed services, security and network and IT infrastructure services, enabling customers’ digital transformations.

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  • Live at: May 9 2019 7:30 am
  • Presented by: Keith Langridge, Jude Andrew, Dominic Elliott, and Joseph O’Sullivan
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