5 cybersecurity insights that will shape 2021

Today, consumers want to communicate with brands like yours through a whole range of digital channels. Can your on-premise contact centre provide the ‘always-on’, personal service they’re increasingly expecting?

Will your data be safe and accessible? And will it integrate with your legacy systems? Cloud-based solutions can help. You can be flexible, test and try, go to market at speed and adapt as needed. But there are key considerations when planning a move to the cloud.

Hear from our experienced team about what to do, and just as importantly what not to do… so that your migration is simple, cost-effective and delivers what you set out to achieve. We can help you navigate through the maze of cloud-based options whether public, private or hybrid.

Speakers:
Kate Denison, Head of portfolio and product marketing, BT
Riccy Sidoli, General manager, CRM and UC applications, BT
Vijay Venugopalan, Sales manager, Contact solution specialists, BT
Richard McCrossan, Strategic business director, Genesys

Many organisations rely on a complex chain of suppliers and partners to operate, many of which have access to critical systems and information. Supply chain security is a growing concern and vulnerabilities at any point in the chain can leave you open to serious threat and disruption.
With recent incidents throwing into question many of the assumptions upon which supply chain security approaches are based, how will you evolve your strategy and response?
Join our latest webinar in our security insights and trends series as we share unique insight on:
• The right approach to take – assume a breach position
• Steps to manage and secure a dirty network
• How to maintain full estate visibility
• Putting the right controls and mechanisms in place

Speakers:
• Kevin Brown, MD security, BT
• Tristan Morgan, Director security advisory services, BT
• Natalie Walker, Virtualised security lead, BT
• Steve Benton, Deputy CISO director protect services and operations, BT

Today’s new normal will have a significant impact on the adoption of AI within contact centres. Gartner even predicts 69% of routine work currently done by Managers will be fully automated by 2024.

Whilst it’s recognised that AI powered agents can augment the conversation and help you reduce costs, how do you deploy and integrate an AI assistant that your customers and employees will actually want to use? Find out how AI is revamping the contact centre and helping redefine customer experience.

Speakers:
Kate Denison, Head of portfolio and product marketing, BT
Andrew Small, Digital solutions director, BT
Nicola Millard, Principal innovation partner, BT
Riccy Sidoli, General manager, CRM and UC applications, BT

With legacy infrastructure approaching end-of-life, and predictions that 80% of enterprises will migrate entirely away from on-premises data centres by 2025, you’re most likely already starting to put in place the steps to ensure a smooth transition.
But what’s the best approach to moving to a virtualised data centre, and how can interconnectivity help make this journey simpler for you?

In our webinar, together with Equinix, we explore the big questions:
• How do I approach the challenge of legacy infrastructure?
• How can interconnectivity help me as I migrate to the cloud, and why is it so important?
• How do I ensure security, compliance, and governance in my new environment?
• What will my business be able to do differently, or even better as a result, and what can I learn from other companies who have already made the move?

Speakers:
• Adrian Comley, Senior Manager, Managed Network Services, BT
• Simon Walker, Senior Manager, Cloud Networking Solutions, BT
• Angie Jackson, Technical and Service Design Principal, DyNS, BT
• Brenden Rawle, Director of Interconnection, EMEA, Equinix

Coronavirus has significantly disrupted the workplace for your agents and supervisors who need to find new ways of staying connected with their teams. There may be important changes you’ll need to embrace in the new normal. You may want to offer more choice to your agents about where they work. But what will be the impact on the supervisor’s role in a dispersed contact centre workforce?

Join us as we share best practice ideas on how your supervisors can support remote work, how to foster good remote habits and procedures and how the digital enablement of your teams will help you today and into the future.

Speakers:
Nicola Millard, Principal innovation partner, BT
Rehan Khan, Principal consultant, BT
Karine Palacios, Global product director for cloud contact centres, BT