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5 cybersecurity insights that will shape 2021

Cybersecurity – and user perceptions of cybersecurity – will determine the success of digital businesses everywhere.

For the first time, we’ve canvassed the opinions of over 7000 business leaders, employees and consumers from across the world on their attitudes to cyber security. We've identified five major trends that are changing the role of the CISO, and some worrying behaviours that show the need for a strategic response.

Speakers:
- Marcus Hickman, Director, Davies Hickman Partners
- Tristan Morgan, Director of security advisory services, BT
- Robert Daniels, Senior manager, Security portfolio strategy & propositions, BT
- Joanna Steed, Senior manager, Security marketing, BT
Recorded Jan 26 2021 33 mins
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Presented by
Marcus Hickman from Davies Hickman Partners; and Tristan Morgan, Robert Daniels, and Joanna Steed from BT
Presentation preview: 5 cybersecurity insights that will shape 2021

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  • Having your head in the cloud may be a good thing Mar 9 2021 3:00 pm UTC 30 mins
    Experts from BT and Genesys
    Today, consumers want to communicate with brands like yours through a whole range of digital channels. Can your on-premise contact centre provide the ‘always-on’, personal service they’re increasingly expecting?

    Will your data be safe and accessible? And will it integrate with your legacy systems? Cloud-based solutions can help. You can be flexible, test and try, go to market at speed and adapt as needed. But there are key considerations when planning a move to the cloud.

    Hear from our experienced team about what to do, and just as importantly what not to do… so that your migration is simple, cost-effective and delivers what you set out to achieve. We can help you navigate through the maze of cloud-based options whether public, private or hybrid.

    Speakers:
    Kate Denison, Head of portfolio and product marketing, BT
    Riccy Sidoli, General manager, CRM and UC applications, BT
    Vijay Venugopalan, Sales manager, Contact solution specialists, BT
    Richard McCrossan, Strategic business director, Genesys
  • Supply chain consequences: managing a dirty network Feb 23 2021 4:00 pm UTC 30 mins
    Security experts from BT
    Many organisations rely on a complex chain of suppliers and partners to operate, many of which have access to critical systems and information. Supply chain security is a growing concern and vulnerabilities at any point in the chain can leave you open to serious threat and disruption.
    With recent incidents throwing into question many of the assumptions upon which supply chain security approaches are based, how will you evolve your strategy and response?
    Join our latest webinar in our security insights and trends series as we share unique insight on:
    • The right approach to take – assume a breach position
    • Steps to manage and secure a dirty network
    • How to maintain full estate visibility
    • Putting the right controls and mechanisms in place

    Speakers:
    • Kevin Brown, MD security, BT
    • Tristan Morgan, Director security advisory services, BT
    • Natalie Walker, Virtualised security lead, BT
    • Steve Benton, Deputy CISO director protect services and operations, BT
  • Wanted: human CX experts. Your Bot needs you. Feb 23 2021 3:00 pm UTC 30 mins
    Customer experience experts from BT
    Today’s new normal will have a significant impact on the adoption of AI within contact centres. Gartner even predicts 69% of routine work currently done by Managers will be fully automated by 2024.

    Whilst it’s recognised that AI powered agents can augment the conversation and help you reduce costs, how do you deploy and integrate an AI assistant that your customers and employees will actually want to use? Find out how AI is revamping the contact centre and helping redefine customer experience.

    Speakers:
    Kate Denison, Head of portfolio and product marketing, BT
    Andrew Small, Digital solutions director, BT
    Nicola Millard, Principal innovation partner, BT
    Riccy Sidoli, General manager, CRM and UC applications, BT
  • Is the clock ticking for you to move to a virtualised data centre? Feb 16 2021 3:00 pm UTC 30 mins
    Experts from BT and Equinix
    With legacy infrastructure approaching end-of-life, and predictions that 80% of enterprises will migrate entirely away from on-premises data centres by 2025, you’re most likely already starting to put in place the steps to ensure a smooth transition.
    But what’s the best approach to moving to a virtualised data centre, and how can interconnectivity help make this journey simpler for you?

    In our webinar, together with Equinix, we explore the big questions:
    • How do I approach the challenge of legacy infrastructure?
    • How can interconnectivity help me as I migrate to the cloud, and why is it so important?
    • How do I ensure security, compliance, and governance in my new environment?
    • What will my business be able to do differently, or even better as a result, and what can I learn from other companies who have already made the move?

    Speakers:
    • Adrian Comley, Senior Manager, Managed Network Services, BT
    • Simon Walker, Senior Manager, Cloud Networking Solutions, BT
    • Angie Jackson, Technical and Service Design Principal, DyNS, BT
    • Brenden Rawle, Director of Interconnection, EMEA, Equinix
  • The great agent and supervisor skills shift in the virtual contact centre Feb 9 2021 3:00 pm UTC 30 mins
    Nicola Millard, Principal innovation partner; Rehan Khan, Principal consultant; Karine Palacios, Global product director
    Coronavirus has significantly disrupted the workplace for your agents and supervisors who need to find new ways of staying connected with their teams. There may be important changes you’ll need to embrace in the new normal. You may want to offer more choice to your agents about where they work. But what will be the impact on the supervisor’s role in a dispersed contact centre workforce?

    Join us as we share best practice ideas on how your supervisors can support remote work, how to foster good remote habits and procedures and how the digital enablement of your teams will help you today and into the future.

    Speakers:
    Nicola Millard, Principal innovation partner, BT
    Rehan Khan, Principal consultant, BT
    Karine Palacios, Global product director for cloud contact centres, BT
  • 5 trends dominating the 2021 contact centre Jan 28 2021 3:00 pm UTC 30 mins
    Experts from BT and Cisco
    Last year, we looked at five trends in customer experience for 2020. Coronavirus has been a huge catalyst for change in the contact centre. But how has the pandemic changed what consumers expect from you and equally, how your agents feel? Are new expectations and behaviours here to stay?

    Our research with Cisco shows that the phone is definitely not dead, but what’s surprising is that a huge 85% of consumers now want to use video chat when things go wrong with self-service.
    Join us as we discover the top three trend shifts and what it means for your business.

    Speakers:
    Kate Denison, Head of portfolio and product marketing, BT
    Andrew Small, Digital solutions director, BT
    Nicola Millard, Principal innovation partner, BT
    Jeff Boslem, Regional director, EMEAR Cloud and hosted collaboration, Cisco
  • 5 cybersecurity insights that will shape 2021 Recorded: Jan 26 2021 33 mins
    Marcus Hickman from Davies Hickman Partners; and Tristan Morgan, Robert Daniels, and Joanna Steed from BT
    Cybersecurity – and user perceptions of cybersecurity – will determine the success of digital businesses everywhere.

    For the first time, we’ve canvassed the opinions of over 7000 business leaders, employees and consumers from across the world on their attitudes to cyber security. We've identified five major trends that are changing the role of the CISO, and some worrying behaviours that show the need for a strategic response.

    Speakers:
    - Marcus Hickman, Director, Davies Hickman Partners
    - Tristan Morgan, Director of security advisory services, BT
    - Robert Daniels, Senior manager, Security portfolio strategy & propositions, BT
    - Joanna Steed, Senior manager, Security marketing, BT
  • Why SD-WAN is crucial to realising the benefits of cloud Recorded: Dec 15 2020 28 mins
    Infrastructure experts from BT and VMWare
    Great cloud experiences can be yours if you get the building blocks of your infrastructure, SD-WAN and security right. We’d like to share with you how we’ve done it. Spend some time with us as we examine each of these key pillars in our webinar. We’ll be looking at different types of internet connectivity, the role of cloud gateways and the importance of SASE to your solution.

    Scott Cowling, who leads our Global infrastructure portfolio will be joined by Sanjay Uppal (SVP & GM VMWare and founder of VeloCloud), Anne-Gaelle Santos (Head of BTs SD-WAN portfolio), and Paul Graham (Head of infrastructure, BT’s CTO team). Together we’ll share insight on how to choose the right core components and make those choices work for your business.
  • SASE: how to define the most effective strategy Recorded: Dec 15 2020 33 mins
    James Todd, Security CTO; Tristan Morgan, Director of security advisory services; David Stark, Security portfolio director
    Security thinking has been moving towards Secure Access Service Edge (SASE) for some time now to protect the new dynamic perimeter. It brings together connectivity and network security into a single policy-driven service that provides consistent centrally-managed access and security from edge to edge.

    Join our latest webinar in our Security insights and trend series as we share our experience and give you unique insight into:
    • the BT approach to SASE
    • how to move to SASE in the most simple and cost effective way
    • how to mitigate the risks of change.

    Speakers:
    • James Todd, Security CTO, BT
    • Tristan Morgan, Director of security advisory services, BT
    • David Stark, Security portfolio director, BT
  • How do you ensure security and experience when working from home? Recorded: Dec 1 2020 27 mins
    Experts from BT and Cisco
    Homeworking is here to stay, but everybody who works from home knows the frustration of poorly performing applications. At the same time IT leaders are struggling to keep their services secure and get the visibility and control they need. That’s why they’re looking to deliver the same network services they deploy in the office at home.

    In our latest webinar, together with Cisco we explore:
    o why you need to think about SD-WAN at home as an option
    o different options to support different employees in your organisation
    o how the costs of the solution balance against an office solution.

    Speakers:
    o Andrew Small, Digital Solutions Director, BT
    o Dominic Elliott, CTO BT global relationship, Cisco
    o Paul Crichard, Chief security technology strategist, BT
  • Protect your data – Key decisions you need to make Recorded: Nov 19 2020 32 mins
    Tristan Morgan, Director, Security advisory; Steve Benton, Director Protect; & Lee Stephens, Principal, Security advisory
    In a recent BT Security study, we found over half of organisations lose IP as employees leave.

    The rise in hybrid ways of working now means that your data is everywhere, so managing it correctly is more critical than ever. It can be difficult to track though, which could leave you open to threats.

    In our next webinar, we will share our experiences and give you unique insight on:
    • the threats you face – both inside and outside your organisation
    • the best strategies and detection methods for organising your data
    • the importance of good cyber hygiene
  • Don't let your data escape Recorded: Oct 7 2020 8 mins
    Kevin Brown, MD, Security; Tristan Morgan, Director, Security advisory services; David Stark, Security portfolio director
    In response to the pandemic, businesses are resetting their strategies and reducing their workforces. How do you deal with the increased insider threat and stop up to 50% of your data leaving with your employees?

    Find out what steps you should take to understand where your data is, the risks it faces, the security controls you can put in place and the importance of a good leaving process for your people.
  • The evolution of threat detection Recorded: Sep 29 2020 32 mins
    Experts from BT - Tristan Morgan, Steve Benton, John Ashdown, and Aaron Lloyd
    In a rapidly shifting threat landscape, understanding adversary behavior and the biggest threats to your business is a constant challenge. The increasing number of threat actors, the loss of the network perimeter with cloud and a rise in remote working and connected devices to the network, all increase the number and types of threats you are exposed to.

    Join us in the second webinar of our security insights and trends series as we discuss how best to take effective action to prevent incidents occurring in the first place.
  • A new cloud security strategy for a new normal Recorded: Aug 13 2020 29 mins
    BT cloud security experts
    Your cloud security strategy will have changed over the last 6 months. You will have reacted at pace to the pandemic so now’s the time to pause and re-assess for the future.

    Join us as we explore the trends and topics shaping the future of cloud security. You will also get a unique insight into how our own cloud security strategy has evolved over the last few months. We will share with you how our approach has changed and what the future looks like for us.

    Speakers:
    o Phil Packman, CISO, BT
    o David Stark, Director Security Portfolio, BT
    o Michael Wolkowicz, US Sales Director, BT
    o Michala Hart, UK Sales Director, BT (Moderator)
  • How to avoid SD-WAN's five key security vulnerabilities Recorded: Mar 13 2020 9 mins
    Andy day, Sales manager; Natalie Walker, Head of virtual security services; and Phil Packman, CISO, commercial contracts
    Without a doubt, SD-WAN delivers in terms of network visibility, flexibility and scalability, but it’s essential you embrace it with your eyes wide open. Hackers can now exploit the fact that your SD-WAN devices are directly connected to the internet and your organisation may be exposed to fresh security vulnerabilities.

    So how do you protect your critical assets and data from these new threat vectors?

    Many enterprises simply transfer their traditional approaches to security over to the world of SD-WAN. They fail to reassess their security needs and leave themselves open to breaches such as a DDoS attack knocking out their network or a hacked SD-WAN site giving access to un-encrypted customer traffic.

    Robust SD-WAN security starts with an awareness of how internet connectivity brings increased vulnerability to cyber attack. Only then can you put mitigating defenses in place.

    Watch our video to discover what risks you now face and how to protect your organisation.
  • Masterclass: An intelligence-led approach to cyber threat management Recorded: Mar 4 2020 29 mins
    Cyber security experts from BT - Tristan Morgan, Adam Gray, and Aarthi Krishna
    When it comes to effective cyber threat management it’s vital to be armed with a clear understanding of your adversary’s behaviour. This knowledge will underpin your security operations strategy, define the services you deploy and give you clarity on where to place security solutions to best protect your business.

    Join us on this webinar to discover how to:
    • understand adversary behaviour and determine the biggest threats to your business, based on real-world attack tactics, techniques and procedures
    • recognise the threat surface of your organisation, align security controls and identify where your gaps exist
    • prioritise your strategic or roadmap initiatives in order to achieve your business goals
    • ensure your investments are focused on your key threats, in order to deliver maximum value

    You’ll be able to assess how your existing or future ambitions align to some of the case studies we discuss, so that your investments remain focused on mitigating current and future threats.
  • 5 Trends in Customer Experience for 2020 Recorded: Feb 27 2020 25 mins
    Experts from BT - Dr Nicola Millard, Kate Denison, and Andrew Small
    "The phone is dead”. “Millennials never use the phone”. “The future is automation”. Is this fact or fiction?

    As new contact channels emerge and the capabilities of AI continue to grow, businesses need to decide where to take their contact centre. But which channels and technologies are worth investing in? How do customers really want to communicate with you?

    We have been tracking consumer contact preferences for ten years now, and our experts are ready to share their insight. Watch the webinar to find out what the trends mean for your business as we explore five key questions:

    - Is it the end of the road for person-to-person voice calls?
    - Is messaging mania here to stay?
    - Do video and social media for contact have a future?
    - How can businesses build trust and security around identification, verification and payments?
    - What AI-powered technologies are customers ready to accept?

    Speakers:
    Dr Nicola Millard, Head of customer insight and futures, BT
    Kate Denison, Head of portfolio marketing and partners, BT
    Andrew Small, Digital Solutions Director, BT
  • Travel & logistics masterclass: coping with contact centre demand Recorded: Dec 5 2019 23 mins
    Experts from BT - Kate Denison, Senior manager, product & partner marketing; and Andrew Small, Cloud Collaboration Director
    Your customers always want a great experience, but in an industry with expected peaks in contact demand – like Christmas holidays or busy sales periods – as well as unexpected ones – such as a volcanic eruption at a holiday destination – this can be tricky to deliver.

    Watch our experts as they discuss how you can ensure a consistently brilliant experience when it matters most. They looked at the challenges customers just like you are facing when it comes to customer contact, and how technology can help you cope with contact centre demand during your busiest times – so you can deliver a first-rate customer experience throughout the year.
  • Retail masterclass: coping with contact centre demand Recorded: Dec 3 2019 29 mins
    Dr Nicola Millard, Head of customer insight and futures, Andrew Small, and James Cronk
    Your customers always want a great experience, but in an industry with regular peaks in contact demand – such as Black Friday, Christmas, and busy sales periods – this can be tricky to deliver.

    Hear our experts as they discuss how you can ensure a consistently brilliant experience when it matters most. They looked at the challenges customers just like you are facing when it comes to customer contact, and how technology can help you cope with contact centre demand during your busiest times – so you can deliver a first-rate customer experience throughout the year.
  • Make Security integral to your business Recorded: Oct 15 2019 46 mins
    Steve Benton, BT Deputy CSO, GM Cyber and Physical Security Operations and Programmes, BT
    It’s a scary world out there and whilst technology brings opportunities, that also means that there are new security challenges facing us. The dangers are everywhere: stolen identities, systems held to ransom, phishing scams – the list is almost endless. It therefore definitely pays to be aware and know what you’re facing, that way you can be prepared and on the front foot.
BT for global business
We are a leading business connectivity, communications and IT services provider to major multinational corporations in around 180 countries. We own an extensive global voice and data network providing managed services, security and network and IT infrastructure services, enabling customers’ digital transformations.

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  • Title: 5 cybersecurity insights that will shape 2021
  • Live at: Jan 26 2021 4:00 pm
  • Presented by: Marcus Hickman from Davies Hickman Partners; and Tristan Morgan, Robert Daniels, and Joanna Steed from BT
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