Having your head in the cloud may be a good thing

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Presented by

Experts from BT and Genesys

About this talk

Today, consumers want to communicate with brands like yours through a whole range of digital channels. Can your on-premise contact centre provide the ‘always-on’, personal service they’re increasingly expecting? Will your data be safe and accessible? And will it integrate with your legacy systems? Cloud-based solutions can help. You can be flexible, test and try, go to market at speed and adapt as needed. But there are key considerations when planning a move to the cloud. Hear from our experienced team about what to do, and just as importantly what not to do… so that your migration is simple, cost-effective and delivers what you set out to achieve. We can help you navigate through the maze of cloud-based options whether public, private or hybrid. Speakers: Laura Trapp, Senior marketing manager, BT Vijay Venugopalan, Global head of contact centre specialists, BT Morgan Hallahan, Partner director, BT EMEA at Genesys
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We are a leading business connectivity, communications and IT services provider to major multinational corporations in around 180 countries. We own an extensive global voice and data network providing managed services, security and network and IT infrastructure services, enabling customers’ digital transformations.