How SIs and BPOs can drive revenue acceleration

Presented by

Experts from BT

About this talk

We can help system integrators and BPOs add value to their customer experience proposition, accelerate innovation and time to market Are you looking to drive more value in the top of the value chain? Successfully delivering your customer’s contracts is extremely critical as it impacts revenue realisation. That’s challenging when your customers require more and more routine voice calls to be deflected to digital channels or to be automated with artificial intelligence. Our products and systems are designed to support co-creation with our system integrator channel partners. With our co-creation program, you can easily satisfy that demand globally and increase your share of wallet of key accounts. In our webinar we’ll explore: • how we can help you leverage APIs and integrate your platforms to deliver a superior CX for your end-customers • how our co-creation program can help SIs and BPOs • how our skills and scale can help you deliver a seamless solution for your customers • how the choice of technology and connectivity we offer can help you address your customers requirements. Speakers: Karine Palacios, Global product director, cloud contact centres, BT Vijay Venugopalan, Global head of contact centre specialists, BT Mridul Srivastava, Head of customer marketing for indirect and partners, BT(Host)

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We are a leading business connectivity, communications and IT services provider to major multinational corporations in around 180 countries. We own an extensive global voice and data network providing managed services, security and network and IT infrastructure services, enabling customers’ digital transformations.