Name: BFS breakfast - Solving the financial services contact centre challenges
Start: 2021-10-04T12:52:00Z
End: 2021-10-04T12:52:46.000Z
Location: BrightTALK
Rating: 5

We are a leading business connectivity, communications and IT services provider to major multinational corporations in around 180 countries. We own an extensive global voice and data network providing managed services, security and network and IT infrastructure services, enabling customers’ digital transformations.

Most young fintechs were born on the cloud, enabling them a greater amount of control, velocity and data insights into business trends compared to legacy financial institutions. Moving to the cloud enables your financial service to compete with the most flexible fintechs out there. 

Join us in this webinar to learn what you need to keep in mind as you accelerate your cloud journey, including:
• which apps and workloads you should move to the cloud
• why some apps function better in private cloud versus public cloud
• how to manage complexity when it comes to re-hosting, refactoring and re-platforming 
• how you should leverage automation.

How financial services can achieve the cloud benefits they expect

You need to prioritise sustainability as a top business initiative. Not only are your customers and investors reallocating their purchases toward companies that operate sustainably, but new regulations mean you must adequately report your environmental, social, and corporate governance (ESG) figures. If you're lagging behind in your transformation journey, we're here to help. 

Join us in this webinar as we discuss how you can use cloud as an enabler to accelerate your sustainability journey. You'll learn:
• what you should consider when choosing a sustainable cloud partner
• how to measure your sustainability metrics
• what is the impact of the new ESG reporting requirements
• how to embrace the three "Es" of sustainability.

Sustainability: Using cloud to accelerate your journey

Flexible work is the future. A majority of employees who work remotely expect to continue working in a hybrid model. However, as this working model becomes established long-term in our culture, how do you make sure your employees stay engaged, productive, and most importantly secure? 

To help optimise the employee experience of the future, we put together a panel of experts as part of The Economist’s Insight Hour to share key insights into how to deliver secure, outstanding digital experiences wherever your workforce is located.

Watch our webinar to learn how to:
• attract and retain the best talent in the new world
• view your employees as the first line of defense in cybersecurity
• use ‘assume breach’ as the starting point of your security strategy
• balance automation with human intervention.

Optimising employee experience for a hybrid world

Your customers are increasingly prioritising sustainability in their buying and investment decisions. The United Nations cited that during 2020, over $3 trillion was directly linked to green investment, with that number even higher today. If the race to net zero isn’t a main component of your business initiatives, customers will leave you behind. 

In this webinar, we explore new primary research conducted by GlobalData on behalf of Cisco and BT into how you should tackle sustainability. The discussion includes: 
• how organisations grossly over-estimate their level of sustainability adoption 
• the steps you can take to meet your sustainability targets 
• what your peers are doing to reach zero emissions faster, including by partnering with customers.

Watch the discussion to learn how to accelerate your sustainability projects.

How seriously should you take sustainability?

Building technology ecosystems that put sustainability at the heart of digital transformation is a key part of BT’s strategy. Especially as we see organisations make sustainability one of their top priorities, balancing business objectives that drive increased consumption of natural resources against our collective desire to leave a more sustainable planet for generations to come. Together with Rackspace we will deliver cloud technologies that innovate for purpose and connect for good. 
Srini Koushik will provide his perspective from Rackspace position as a leader in the cloud space, while BT’s Sarwar Khan will share ideas for improving sustainability and outline how BT will build sustainability into the customer journey.
Also, explored during the webinar is defining sustainability universally and, how the hybrid/multi-cloud can help to achieve sustainability objectives for the organisations that we work with. Plus, we will discuss the role of environmental, social and governance for global organisations, outlining challenges and solutions. Finally, we will cover how collaboration is accelerating sustainability from both a vendor and customer perspective.

Presented by:
Sarwar Khan, head of global digital sustainability, BT’s Global unit and
Srini Koushik, CTO and chief product officer, Rackspace Technology

Accelerating your sustainability journey: cloud as an enabler

Speakers:

Alexandra Foster, director manufacturing, BT (moderator)
Norbert Pinske, Pinske Consult, Former IT Executive at Nestlé, key BT GAB member
Andy Rowland, Head of digital manufacturing
Carl Morris, Sector CTO Digital Industries

We believe that digitalisation and Industry 4.0 is not just about more connectivity and cloud-based working – it’s about how we innovate for purpose and connect for good. We’re committed to acting responsibly by providing better access to new technology that earns trust and transforms lives.

In this webinar, we’ll explore the interlinked relationships between how your manufacturing organisation can implement Industry 4.0, how you can improve efficiency and hold down costs, and how you can operate more sustainably. In our vision of digital manufacturing, you can achieve all this with the right strategy and execution.

Industry 4.0: The inside track on digital transformation in manufacturing

Speakers:

Sarah Moseley, Head of Industry Solutions, BT 
David Owens, CEO and founder at Everyangle 
Dean Cookson, Marketing Director, Purple

The past two years have been a perfect storm for retailers. Caught between the pandemic, rapidly evolving consumer demands, the supply chain crisis, and an increasing pressure to become more sustainable, retailers have been pushed to rapidly evolve and adapt to remain competitive.

For many retailers, this has accelerated their digital transformation agenda far beyond anything they could have predicted.

Implementing a strategy that delivers seamless, integrated, and stress-free experiences for consumers is vital. But how do you lay the foundations for digital expansion, and how do you know which technologies can make a real difference for both consumers and retail operations?

In our webinar, together with our partners, Everyangle and Purple, we will:

- consider the new retail landscape and its impact on digitising retail

- explore some of the game-changing innovations driving retail transformation and how they are pushing the boundaries of what's possible in redefining the shopping experience whilst optimising operations

- share insight into how the benefits of these technologies can be realised by laying the foundations for long-term digital expansion.

Retail: How technology is reimagining the customer experience

Speakers:

Jon Bernstein, host/moderator 
James Cronk, managing director, financial services 
Lynne De Forest, sales director for international banking 
Richard Troman, principal, Customer Technology Office

To live up to customer expectations and respond to market competition, leaders in the financial services sector are looking to develop innovative approaches that go beyond traditional infrastructure models. These avenues are likely to have a digital focus and an emphasis on customer centricity and customer intimacy.

And yet digital transformation isn’t limited to digitalising the front-end. Indeed, to fully transform, organisations will need to replace legacy infrastructure and integrate the middle and back offices as well.

With all that in mind, BT’s latest whitepaper looks at some of the challenges financial services organisations are facing today and some practical steps required to address those challenges.

We’ll dip into that whitepaper during our discussion. Among the themes that we’ll discuss are:
- emerging trends in the financial services market
- the technologies driving transformation
- how digitalisation might help address the sustainability challenge
- and the role BT’s playing in all of this.

Digital Finance: Taking financial services digital

The current pace at which businesses must of innovate and transform is unprecedented. Now, more than ever, it’s crucial to maximise digital technology whilst, at the same time, acting sustainably. In this webinar, we introduce some new primary research - conducted by Global Data on behalf of BT and Cisco - into how organisations are tackling sustainability.

Gary Barton from Global Data will provide his key insights from the research, while BT’s Sarwar Khan will share ideas for improving sustainability and outline how BT can help you achieve net zero.

The session’s facilitated by digital technologist, Jon Bernstein, and we’re also fortunate enough to have Rebecca Howard from Coventry Building Society to demonstrate how technology and digitisation are playing a role in sustainability for our wider society. Together, the panel will:

We’ll dip into that whitepaper during our discussion. Among the themes that we’ll discuss are:
- illustrate the steps organisations can take to meet their sustainability targets
- discuss the importance of the supply chain ecosystem
- look at what their own organisations are doing to reach zero emissions and the work they’re doing with their customers to help them reduce their carbon footprint.

Sustainability: The role of digitalisation in the race to net zero

Accepting automation in cybersecurity is a critical part of an organisation’s defence in today’s threat landscape.
With so many modern cyberattacks now heavily automated, enterprises need to adopt more automation to level the playing field. AI-powered automation can help identify relevant intelligence from the sea of incoming data that threatens to overwhelm the security department, as well as taking on more mundane security tasks. This frees up staff to focus on urgent and high priority threats – something that’s especially important considering the shortage of cyber skills affecting so many organisations. 
Implementing automation is no easy task though. Join our panel of security experts as we provide insight on:
• our experience of implementing automation ourselves
• short, medium and long term priorities 
• what the future holds 

Speakers:
• Joanna Steed – Security Advisory Services, BT (HOST)
• Tris Morgan – Director, BT Security Advisory Services, BT 
• Lee Stephens – Security Advisory Services, BT

The top 5 security automation questions and considerations

For many global organisations, migrating from legacy infrastructure to a digital one can be challenging. Quite often, they’ve multiple platforms and systems from various suppliers, making integration more difficult. That’s why they’re turning to experts like you for support, and why you need a partner who has the scale, skill and speed so you can help them.

Join us on 2 June 2022 at 9:00 UK time as we discuss how we can help you transform your customers' digital infrastructure.

Our experts will cover:
•    The changing market landscape that’s driving transformation
•    How BT and Cisco can help you transform your customers’ digital infrastructure
•    How you gain better control and visibility to manage your customers’ underlay network

Speakers:
• Wouter Belmans - Director of Systems Integration 
• Peter Dieck - Senior Product Manager Connect Intelligence 

Moderator:
• Lawson Riviere - Senior Product Marketing Manager Infrastructure

How to successfully transform your customers' digital infrastructure

The future of work is flexible and agile. We have the tools to empower people to work from anywhere but with so many people now spread across vast distances with less face-to-face contact than ever, how do you make sure they stay engaged, productive and most importantly secure? In fact, instilling secure and safe digital practices is one of the key differentiators that will give your business a competitive edge. 

To help you,  we’ve joined a panel of experts as part of The Economist’s Insight Hour, to share some key insights on how to deliver secure, outstanding digital experiences, wherever your workforce needs to be.

Watch our panel discussion to discover how to:
•          build solid cyber hygiene
•          instil secure and safe digital practices
•          use ‘assume breach’ as the starting point of your security strategy 
•          balance automation with human intervention 
•          develop a collaborative approach to security by working with the right partner.

Speakers:
• Tristan Morgan, Director Security Advisory Services, BT
• Hal Hodson, Asia Technology Correspondent, The Economist 
•	Angela Williams, Group Chief People Officer, The Post Office

Delivering a seamless and secure digital employee experience

Over the past year, the security threat has continued to grow, with a 238% increase in attacks on banks during the pandemic.

With our partner Zscaler we share the trends in Zero Trust that we see happening in the banking and finance services sector, plus the key challenges organisations like yours are facing in implementing zero trust solutions. We also provide information into how our new security platform Eagle-i can provide the insights you need in a Zero trust world.

Managing director global banking, BT, Paul Taylor, will be joined by digital technologist, Jon Bernstien, together with BT’s experts Michala Hart and Lee Stephens (leaders from our security organisation) and Sudip Banerjee from Zscaler.  We would also welcome your input and insight into the discussion.

Banking and financial services digital briefing

Multinational businesses are struggling to keep their digital infrastructure safe from cyberattacks. A lack of understanding of the constantly evolving cyber threat landscape means attacks go unnoticed or reactions are inappropriate.
The loss of the network perimeter as a result of the migration to the cloud, a rise in remote working and the increased sophistication of cyber criminals mean your customers are becoming increasingly more vulnerable as more devices connect to their network across multiple geographies.
The rapid pace of new and sophisticated cyberattacks makes it harder to detect and respond to threats quickly and efficiently. Working with an experienced partner like BT, with our global scale and security expertise, can help you secure your customers digital infrastructure, differentiating you and your services.

Join our webinar on Thursday 2 December at 13:00 UK time, as our experts discuss:
• how the threat landscape is changing and why cyber hygiene is important
• the challenges indirect channels face in offering robust security solutions to their customers
• how to accelerate threat detection and response 
• how threat intelligence provides early visibility and context of potential cyberattacks against customers’ businesses
• Why your customers should consider outsourcing their firewall estate to a managed security service provider
•	the importance of working with a global partner like BT.

Speakers:
Hila Meller, VP security for Asia, Europe, Middle East and Africa, BT
Natalie Walker, senior manager, managed security services, BT
Moderator:
Mridul Srivastava, head of customer marketing for indirect and partners, BT

Look again at how partnerships can help secure your customers’ network

Many organisations rely on a complex chain of suppliers and partners to operate, many of which have access to critical systems and information. Supply chain security is a growing concern and vulnerabilities at any point in the chain can leave you open to serious threat and disruption.
With recent incidents throwing into question many of the assumptions upon which supply chain security approaches are based, how will you evolve your strategy and response?
Join our latest webinar in our security insights and trends series as we share unique insight on:
• The right approach to take – assume a breach position
• Steps to manage and secure a dirty network
• How to maintain full estate visibility
• Putting the right controls and mechanisms in place

Speakers:
• Tristan Morgan, Director security advisory services, BT
• Natalie Walker, Virtualised security lead, BT
• Steve Benton, Deputy CISO director protect services and operations, BT

Supply chain consequences: managing a dirty network

Cybersecurity – and user perceptions of cybersecurity – will determine the success of digital businesses everywhere.

Earlier this year we canvassed the opinions of over 7000 business leaders, employees and consumers from across the world on their attitudes to cybersecurity. We identified five major insights that are changing the role of the CISO, and some worrying behaviours that show the need for a strategic response. It’s time to look again and reassess your approach to security.

5 security insights to shape your cyber strategy

The widespread shift to working remotely has inadvertently created a much larger attack surface. The sheer number of new locations, devices and networks that organisations are managing today calls for a security rethink – a need that’s magnified by the increase in threats over the past 18 months. 

As we start to get a better view of what the future might hold, it’s a good time to look again at your security strategy. 

In our next webinar in the Security Insights and Trends series we will explore:
• the future of work and what this means for security
• the new opportunities for attack
• the key security priorities to keep organisations safe
• how to balance the risk with the opportunity.

Securing the future of work

Over the past year, the pace of innovation and transformation has been unprecedented. Now, more than ever, it’s increasingly important to maximise the digital customer experience whilst at the same time avoiding exposure to fraud.

We’d like to hear from you on the specific challenges you’re facing and our experts will share what we’re seeing as the best practice solutions in banking and financial services, together with what we’re learning from other sectors.

Director of banking and financial services, David Evans, will be joined by digital technologist, Jon Bernstien, together with BT’s experts Dr Millard (leading innovation partner for customer experience and future of work) and Andrew Honan (BT Contact centre technology architect).  They will also be joined by a panel of specialists from BT and Nuance. Together the speakers will discuss: 

- how to optimise your hybrid agent strategy
- what innovative solutions is BT creating and how are we evolving our contact centres
- the latest innovations in areas such as AI, cost to serve and how to secure that contact centre experience.

BFS breakfast - Solving the financial services contact centre challenges

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Security as a Service

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Infrastructure Management

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BFS breakfast - Solving the financial services contact centre challenges

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