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Expert panel: Three technologies to minimise customer effort

The biggest challenge for both consumer and B2B companies is to create that single, simple, seamless experience across all channels. The right technology is important, but reducing effort for all involved is the real key. This means unifying multiple contact centre systems and channels and aligning business needs and technologies. Only then can you truly understand customer behaviour and give agents the information they need to do the job. That way you reduce frustration for both, minimise the effort needed to achieve objectives and provide a better experience at a lower cost.

Join us live from the studio to hear how we can help you minimise customer effort and transform customer experience to differentiate your brand.
Recorded Jan 23 2019 30 mins
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Presented by
Andrew Small, VP, unified communications and contact centres, and Dr Nicola Millard, Head of customer insight and futures
Presentation preview: Expert panel: Three technologies to minimise customer effort

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  • Expert panel: Three technologies to minimise customer effort Recorded: Jan 23 2019 30 mins
    Andrew Small, VP, unified communications and contact centres, and Dr Nicola Millard, Head of customer insight and futures
    The biggest challenge for both consumer and B2B companies is to create that single, simple, seamless experience across all channels. The right technology is important, but reducing effort for all involved is the real key. This means unifying multiple contact centre systems and channels and aligning business needs and technologies. Only then can you truly understand customer behaviour and give agents the information they need to do the job. That way you reduce frustration for both, minimise the effort needed to achieve objectives and provide a better experience at a lower cost.

    Join us live from the studio to hear how we can help you minimise customer effort and transform customer experience to differentiate your brand.
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Enabling an outstanding omni-channel customer experience
Customer experience is the benchmark when choosing between brands. It’s no longer about isolated interactions, but rather an end to end journey in which there are multiple interactions. Customer experience matters to consumers, with 56% saying convenience is more important than price. They want better, more personalised and more complete experiences that surprise and delight them. To meet customers’ expectations you need to be ready for every eventuality.

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  • Title: Expert panel: Three technologies to minimise customer effort
  • Live at: Jan 23 2019 11:00 am
  • Presented by: Andrew Small, VP, unified communications and contact centres, and Dr Nicola Millard, Head of customer insight and futures
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