Complex Document Processing Tasks Made Easy

Presented by

Kevin Bender, Content Management Solutions Team, ASG Technologies & Eric Howse, Enterprise Sales Director, Zia Consulting

About this talk

When given a list of tasks, it’s just human nature to start with the easy stuff first. This allows you to get a bunch of small wins under your belt and make quick progress. Often, it’s the harder, more challenging tasks that get left to the end. This is a popular approach that many organizations take with automation in their business. They begin with automating the simplest processes and workflows to get started. But what happens when you finally get to those more challenging and complex tasks you’ve set on the back burner? These more complex tasks can range from workflows tied to complying with industry regulations to customer and constituent processes that benefit from faster response times and agility. These document-heavy tasks tend to be more complicated to automate, but also provide greater return and impact on the business. Using the case study example of an insurance company, we’ll examine the issues faced in many organizations with more complex automation projects, including: - Compliance: Comply with policies while getting immediate access to the information your customers want now - Customer Service: Improve customer service by resolving issues and questions on the first call - Customer Onboarding: they said yes to that proposal, now to get them “into the system” - First Touch: Automating receipt of first-contact info (like for an insurance claim), put into workflow process more quickly and seamlessly

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ASG Technologies, a Rocket Software Company is an award-winning, industry-recognized and analyst-verified global software company providing the only integrated platform and flexible end-to-end solution for the information-powered enterprise. ASG’s Information Management solutions capture, manage, govern and enable companies to understand and support all types of information assets (structured and unstructured) and stay compliant. ASG’s IT Systems Management solutions ensure that the systems and infrastructure supporting that information lifecycle are always available and performing as expected. ASG has over 3,500 customers worldwide in top vertical markets including Financial Services, Healthcare, Insurance and Government. Visit us at