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Manual Incident Response Costs Organizations A Fortune & Ruins People’s Lives!

In the digital world we all live in, a majority of IT operations and support center organizations still rely on spreadsheets and spray-and-pray emails to entire teams to communicate major IT events due to application failures, network outages, cyberattacks, datacenter outages… During this session, Vincent Geffray will share the eye-opening results from various surveys on state of incident management and best performing companies practices and will explain how the lack of response automation hurts business and negatively impacts IT employees’ work-life balance.

During this session you will:

* Understand why quickly engaging the right team of IT experts is such a hard thing to do
* Understand the mechanisms which lead to a call storm and learn how to prevent it
* Learn how you can improve your incident response process and streamline the communication between the Service Desk, your IT teams and the impacted business users

Presenter Info:
Vincent Geffray is Senior Director of Product Marketing with focus on IT Incident Response Automation, IT Service Alerting, team Collaboration and Process Orchestration at Everbridge. He has over seventeen years of experience in Digital Operations and Service Management with expertise in Critical Communications, Application Performance Management, IT Process, Runbook and Workload Automation. Vincent has an international experience and he worked in Europe and in North America.
Recorded Jan 18 2018 57 mins
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Presented by
Vincent Geffray, Everbridge
Presentation preview: Manual Incident Response Costs Organizations A Fortune & Ruins People’s Lives!

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  • Manual Incident Response Costs Organizations A Fortune & Ruins People’s Lives! Recorded: Jan 18 2018 57 mins
    Vincent Geffray, Everbridge
    In the digital world we all live in, a majority of IT operations and support center organizations still rely on spreadsheets and spray-and-pray emails to entire teams to communicate major IT events due to application failures, network outages, cyberattacks, datacenter outages… During this session, Vincent Geffray will share the eye-opening results from various surveys on state of incident management and best performing companies practices and will explain how the lack of response automation hurts business and negatively impacts IT employees’ work-life balance.

    During this session you will:

    * Understand why quickly engaging the right team of IT experts is such a hard thing to do
    * Understand the mechanisms which lead to a call storm and learn how to prevent it
    * Learn how you can improve your incident response process and streamline the communication between the Service Desk, your IT teams and the impacted business users

    Presenter Info:
    Vincent Geffray is Senior Director of Product Marketing with focus on IT Incident Response Automation, IT Service Alerting, team Collaboration and Process Orchestration at Everbridge. He has over seventeen years of experience in Digital Operations and Service Management with expertise in Critical Communications, Application Performance Management, IT Process, Runbook and Workload Automation. Vincent has an international experience and he worked in Europe and in North America.
Webinars on critical event management for IT professionals
Everbridge IT Alerting automates communication, collaboration, and orchestration for faster IT service recovery and delivery. Join us at one of our many webinars to learn best practices & insights around managing and responding to critical IT events. More at ITalerting.com

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  • Title: Manual Incident Response Costs Organizations A Fortune & Ruins People’s Lives!
  • Live at: Jan 18 2018 7:00 pm
  • Presented by: Vincent Geffray, Everbridge
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