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Use value-stream thinking to define metrics and Automation to improve processes.

Today’s digital businesses face more complex threats than ever before. These range from IT services failures, application latency and outages to performance and security issues, none of which your customers will tolerate. They expect services and applications to be available 24/ 7, wherever they are, and from any device. With these digital offerings increasingly at the core of your business, ensuring good quality service must be your top priority. Therefore solving IT issues as quickly as possible is essential.

You’ve adopted ITIL and ITSM best practices and your IT teams use lots of point solutions and processes, but are your business users getting the full value of IT? How do you make improvements? Based on what metrics? Are your processes fully integrated? Are the cross-functional teams fully collaborative? How do you measure performance?

In this webinar, Troy DuMoulin, Vice President of Research and Development at Pink Elephant, and Vincent Geffray, Senior Director of Product marketing at Everbridge will explore:

 How to deliver on four seemingly contradictory objectives: innovation, speed, security, and compliance
 Value-stream thinking vs. framework thinking
 Lean IT and Incident Response Automation to improve end-to-end performance
 Applications for ITSM, DevOps, and agile development
Recorded May 17 2018 58 mins
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Presented by
Troy DuMoulin VP, Research & Development, Pink Elephant & Vincent Geffray Senior Director, Product Marketing, Everbridge
Presentation preview: Use value-stream thinking to define metrics and Automation to improve processes.

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  • Use value-stream thinking to define metrics and Automation to improve processes. Recorded: May 17 2018 58 mins
    Troy DuMoulin VP, Research & Development, Pink Elephant & Vincent Geffray Senior Director, Product Marketing, Everbridge
    Today’s digital businesses face more complex threats than ever before. These range from IT services failures, application latency and outages to performance and security issues, none of which your customers will tolerate. They expect services and applications to be available 24/ 7, wherever they are, and from any device. With these digital offerings increasingly at the core of your business, ensuring good quality service must be your top priority. Therefore solving IT issues as quickly as possible is essential.

    You’ve adopted ITIL and ITSM best practices and your IT teams use lots of point solutions and processes, but are your business users getting the full value of IT? How do you make improvements? Based on what metrics? Are your processes fully integrated? Are the cross-functional teams fully collaborative? How do you measure performance?

    In this webinar, Troy DuMoulin, Vice President of Research and Development at Pink Elephant, and Vincent Geffray, Senior Director of Product marketing at Everbridge will explore:

     How to deliver on four seemingly contradictory objectives: innovation, speed, security, and compliance
     Value-stream thinking vs. framework thinking
     Lean IT and Incident Response Automation to improve end-to-end performance
     Applications for ITSM, DevOps, and agile development
  • Manual Incident Response Costs Organizations A Fortune & Ruins People’s Lives! Recorded: Jan 18 2018 57 mins
    Vincent Geffray, Everbridge
    In the digital world we all live in, a majority of IT operations and support center organizations still rely on spreadsheets and spray-and-pray emails to entire teams to communicate major IT events due to application failures, network outages, cyberattacks, datacenter outages… During this session, Vincent Geffray will share the eye-opening results from various surveys on state of incident management and best performing companies practices and will explain how the lack of response automation hurts business and negatively impacts IT employees’ work-life balance.

    During this session you will:

    * Understand why quickly engaging the right team of IT experts is such a hard thing to do
    * Understand the mechanisms which lead to a call storm and learn how to prevent it
    * Learn how you can improve your incident response process and streamline the communication between the Service Desk, your IT teams and the impacted business users

    Presenter Info:
    Vincent Geffray is Senior Director of Product Marketing with focus on IT Incident Response Automation, IT Service Alerting, team Collaboration and Process Orchestration at Everbridge. He has over seventeen years of experience in Digital Operations and Service Management with expertise in Critical Communications, Application Performance Management, IT Process, Runbook and Workload Automation. Vincent has an international experience and he worked in Europe and in North America.
Webinars on critical event management for IT professionals
Everbridge IT Alerting automates communication, collaboration, and orchestration for faster IT service recovery and delivery. Join us at one of our many webinars to learn best practices & insights around managing and responding to critical IT events. More at ITalerting.com

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  • Title: Use value-stream thinking to define metrics and Automation to improve processes.
  • Live at: May 17 2018 6:00 pm
  • Presented by: Troy DuMoulin VP, Research & Development, Pink Elephant & Vincent Geffray Senior Director, Product Marketing, Everbridge
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