Critical Incident Response: Why Good Enough Is Just Not Good Enough

Presented by

Valerie O'Connell, Research Director, EMA and Vincent Geffray, Senior Director, Product Marketing, Everbridge

About this talk

Technology incidents happen every day to companies of all sizes, across every vertical, in all degrees of impact from inconvenient to potentially catastrophic. So, by definition, all organizations do IT incident response. The question is, how well do they do it? Research from leading IT analyst firm Enterprise Management Associates (EMA) shows that unless the response takes advantage of automation, the answer “not nearly well enough” is an understatement. With the average time to engage the right response team taking 1 to 2 hours, and the average time to resolve a major outage taking 5 to 6 hours, there is a definitive need for immediate and dramatic operational improvement. Leveraging EMA research and a case-based approach, this webinar will explain how to reduce mean time to repair (MTTR) through automated slashing of the time it takes to begin effective response. A simple method for determining the point at which it makes more business sense to invest in an improvement than it does to continue funding the status quo will also be discussed. Additionally, webinar attendees will learn more about: *Top automation drivers, indicators, obstacles, and benefits realized *The case for automating incident response – real numbers from real places *Quantifying the high cost of status quo – a conservative approach to demonstrating value

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