Name: Optimising the Online Customer Journey
Start: 2019-02-13T15:30:00Z
End: 2019-02-13T16:16:52.000Z
Location: BrightTALK
Rating: 0

ForgeRock®, (NYSE: FORG) is a global leader in digital identity that delivers modern 
and comprehensive identity and access management solutions for consumers, employees and things to simply and safely access the connected world. Using ForgeRock, more than 1300 global customer organizations orchestrate, manage, and secure the complete lifecycle of identities from dynamic access controls, governance, APIs, and storing authoritative data – consumable in any cloud or hybrid environment. The company is headquartered in San Francisco, California, with offices around the world. For more information and free downloads, visit www.forgerock.com or follow ForgeRock on social media: Facebook ForgeRock | Twitter @ForgeRock | LinkedIn ForgeRock.

What’s the “Direction Of Travel'' For Cybersecurity, Data Privacy, and Enterprise IT Issues In 2023 And Beyond?

Hear ForgeRock’s CTO Eve Maler, and Ravi Shah, Product Leader and Identity Access Management Expert from Google, host a live and candid discussion around the Top 2023 Identity, and Access Trends and Predictions.

Some of the key areas being discussed are:

* Workforce identity: Key investments, scaling challenges, and new cybersecurity risks
* Passwordless: Current and future states
* The regulatory landscape: What’s new and what’s coming - privacy, security, age-appropriate design, open banking, and more.

2023 Identity Access Management Trends and Predictions

The Covid-19 pandemic accelerated the pace and scale of digitisation across financial services. So much so, that any competitive provider in this market needs to have a strategy for ensuring no one gets left behind. And that includes young people, adults, and senior citizens.

At the same time, the economic headwinds are making it more difficult for millions of people to engage with such services. Financial service providers need to pivot and close the digital divide, and modern identity is key to making this possible.

Join ForgeRockers Claire Pitman, Adam Preis and a secret guest for another episode of CoffeeTalks to learn how to tackle the digital divide in financial services with modern identity and access management (IAM).

CoffeeTalk: Crush the Digital Divide with Modern Identity

How Your Organization Can Eliminate Passwords Faster
Geoff Cairns - Forrester Analyst, Linda Titus - Forrester Project Manager, Tim Bedard - FR, Sue Yeager - FR

How Your Organization Can Eliminate Passwords Faster

Les sujets abordés lors de ce zoom :
- Empêcher le piratage de compte et la fraude lors de l'authentification
- Faciliter l'accès des utilisateurs légitimes
- Configurer facilement grâce à l'orchestration no-code par glisser-déposer

Afin d’explorer le vaste sujet de l'IAM, ForgeRock propose une série de webinaires réguliers, en format court de 15 minutes – en réalité, le temps d’une pause-café avec nous – pour à chaque session, s'arrêter sur une fonctionnalité, une technologie ou un cas d’usage précis autour de la gestion des identités et des accès numériques des clients, des collaborateurs, des partenaires ou encore des objets.

Prenez le temps de ces rendez-vous pour découvrir ou approfondir de nouveaux aspects de l’approche IAM avec nos experts.

ZOOM sur l'intelligence artificielle au service de l'accès numérique

Join this webinar to learn how you can establish dynamic registration and authentication flows, and more, all without adding extra steps to the customer experience. We’ll also show you a live demo of how you can use the ForgeRock no-code/low-code orchestration engine to build incredible first impressions, cultivate loyalty, and increase your return on investment. You will learn:

- How to create brand experiences that your customers will enjoy
- How to create passwordless journeys that you can scale
- How identity orchestration plays a pivotal role in improving ROI

By attending, you’ll also get early access to KuppingerCole’s new Exec View report on Identity Orchestration, a comprehensive guide to next-generation capabilities needed for managing identities and access.

Orchestrate Your Way to Superior Customer Experiences

Let’s face it, today’s digital world is an incredibly crowded marketplace. Businesses must compete fiercely to capture the attention of customers and acquire their account, trust and loyalty.

A trusted, seamless and enjoyable user experience for customers is a key driver to gaining brand loyalty, making it imperative for businesses.  

Please join Deloitte and ForgeRock for a 60-minute discussion on how a trusted and enjoyable experience can be achieved and gain a 360-degree view of a customer utilizing Customer Identity and Access Management (CIAM) platform.

In this session, we’ll focus on:
  -  Common challenges and approaches for achieving a 360-degree view of your customer
  -  What business benefits there are in having a 360-degree view of your customer (privacy & compliance, personalization, user experience, multi-channel enablement, etc.)
  -  The strategic role CIAM solutions play to enable a 360-degree view of a customer
  -  What does the future hold related to privacy and compliance and unifying the customers' experience?

Register today! If you can't make it in person, please register and we'll make sure you receive the recording.

360 Degree View of a Customer with Deloitte and ForgeRock

Join ForgeRock and Google Cloud Platform industry leaders, Kedar Shah - GCP Cloud Architect and Steve Gwizdala, ForgeRock Vice President Healthcare & Central, for a presentation on Identity Access Management. Uncover why Identity is the center of patient, member, customer and healthcare user journeys. Explore key features and benefits that transform user experiences by Google’s only premier identity partner: ForgeRock.

Building Better Healthcare Journeys With Identity Management by Google Cloud

ForgeRock vous propose une série de webinaires réguliers, en format court de 15 minutes – en réalité, le temps d’une pause-café avec nous – pour à chaque session, s'arrêter sur une fonctionnalité, une technologie ou un cas d’usage précis autour de la gestion des identités et des accès numériques des clients, des collaborateurs, des partenaires ou encore des objets.
Prenez le temps de ces rendez-vous pour en savoir plus ou encore découvrir de nouveaux aspects de l’approche IAM avec nos experts.
ZOOM sur l'orchestration
Les sujets abordés :

- Comment créer un parcours fluide rapidement et simplement, en toute sécurité
- Les avantages du no-code et d’un éditeur visuel
- L’intégration de toutes les applications
- La mesure des résultats et les modifications

Zoom sur l'orchestration des parcours clients

The use of passwords as the primary means of authentication has long been the standard in the world of cybersecurity. However, this reliance on passwords has created several challenges and vulnerabilities, not to mention costs incurred to mitigate security risks.  In response, leaders from IDC, PwC, and ForgeRock are calling for the use of passwordless authentication methods.
 
Join us for an exclusive webinar, Time to kill the password?, hosted by Jeff Carpenter, Senior Product Marketing Manager at ForgeRock, featuring special guests Jay Bretzman, Research Vice President at IDC, Eve Maler, Chief Technology Officer at ForgeRock and Avinash Rajeev, Identity Access Management Implementation Partner at PwC, where they will delve into how the adoption of passwordless methods allows organizations can improve their security and provide a better experience for their users.
 
  -  Attend this webinar to learn more about:
  -  Current state, trends and predictions for the enterprise security landscape
  -  Benefits of passwordless authentication
  -  Main considerations from enterprises on shifting to passwordless  
  -  Embarking on your passwordless journey
 
Register for this informative, interactive discussion and get insights from industry experts.

Time to Kill the Password?  with ForgeRock, PwC and IDC

Join ForgeRock to learn about our next-generation workforce solutions and their use cases, with live demonstrations of:

Enterprise Connect – A modern multi-factor authentication (MFA) solution for enterprise infrastructure that helps prevent unauthorised access while improving user experiences and productivity.

Workforce Identity Management SaaS – A cloud-native identity management solution that helps you fully automate the employee and contractor lifecycle.

Identity Governance SaaS – An IGA solution that helps to increase workforce productivity, achieve regulatory compliance, and boost operational efficiencies with artificial intelligence and machine learning (AI/ML) that analyses identity data and identifies inappropriate and over-provisioned access.

Attend this live session with Q&A to learn:
- How to protect the most vulnerable enterprise resources from costly data breaches
- How to accelerate remote workforce access and increase productivity
- How to onboard employees, contractors, and business applications in minutes
- What to look for in an AI-driven identity governance solution

Elevate Your Workforce IAM, Security, and Governance

Identity and access management (IAM) technologies are becoming increasingly important to  digital transformation. Modern IAM is moving to the core of the tech stack across global enterprise settings. Passwordless, biometrics, and AI-driven Zero Trust identity are just some of the latest IAM trends generating momentum. 

But which IAM technologies have reached maturity, and what are the likely trends into 2023?

Join Claire Pitman, Adam Preis, and special guests for this year’s final CoffeeTalk episode to look back at the year and stay ahead of the latest trends after the festive break!

CoffeeTalk 5: Digital Identity Modernisation – 2022 Retro and a Look to 2023

Join ForgeRock and Hub City Media to learn about this exciting new feature of the Forgerock Identity Platform. ForgeRock Enterprise Connect can be used in conjunction with ForgeRock Identity Cloud and self-managed deployments of the ForgeRock identity platform to extend access controls to workforce resources easily. 

Learn how Enterprise connect can be used to:
  *  Provide MFA access to Windows workstations and remote desktops
  *  Provide desktop SSO to the ForgeRock Identity platform
  *  Protect virtual private networks(VPN’s) via Windows RADIUS proxy
  *  How is Enterprise Connect integrated with user journeys?
  *  What is the user experience/how does this improve user experience?
  *  Is offline access supported?

These questions and more will be discussed during the webinar.

ForgeRock Enterprise Connect is a new feature of the ForgeRock Identity platform that extends access controls to workforce resources such as workstations, servers, virtual machines, and VPN’s.

ForgeRock Enterprise Connect: Reducing the Risk of Account Compromise

Now more than ever, we are seeing an increase in security breaches with our personal data being part of the collateral damage. What are the next steps for organisations to ensure they are protecting their customers personal information and delivering services that delight their customers?
 
Join our webinar to hear from Marc Priebee Lead Developer, Identity and Access Management (IAM) at Spark New Zealand share how Spark NZ have modernised and extended the company's Identity and Access Management (IAM) with one unified platform.
 
Learn how Spark NZ
   *   Reduced management and maintenance time by consolidating access management from three solutions to one
   *   Provided more effective customer service with a ID and authentication environment
   *   Established a next-generation access and identity management (IAM) solution that is scalable and extensible for cloud and mobile

Spark New Zealand Shares Their Customer-focused Digital Identity Strategy

Embrace the Future: Top Priorities for IAM Leaders in 2023. Growth through innovation is at the heart of nearly every CEO’s agenda. Customer experience, employee engagement, and automation efficiencies continue to be areas of opportunity. Yet, CEOs rank cyber risks as the top threat to growth. How do IAM leaders keep pace with market changes and tackle today's trends and emerging risks while planning for the future? And what are analysts saying you need to do to evolve your IAM roadmap? Remove the guesswork and hear why the top analyst firms are recognizing ForgeRock. Now is the time to secure your customers, workforce, and things under one converged identity platform.

Join former analyst and ForgeRock innovation lab leader Eve Maler as she shares what you need to know — and what you may be missing — about digital identity to make an impact on your organization in 2023, including:

- Latest data, insights, and strategies for innovation
- Key capabilities you need now and in the future to succeed
- A combined view of recommendations from top analyst firms

Embrace the Future: Top Priorities for IAM Leaders in 2023

How does modern identity and access management (IAM) help retailers deliver secure, seamless, and scalable experiences without compromising security?

Listen to ForgeRocker Adam Preis, and a distinguished panel of retail experts to learn about how retail organizations use purpose-built digital identity to:
 
  *  Build a real-time view of customer needs across all channels and consumer touch-points
  *  Meet peak demand across on-premises, hybrid, and cloud deployments
  *  Accelerate digital investments to increase ROI, reduce time to value and shrink total cost of ownership.

Accelerate Customer Value With Digital Identity Hosted by Deloitte & ForgeRock

FACT: Amazon research shows that every millisecond of latency could result in sales losses of up to 1%. 

Delivering seamless and secure customer experiences that can scale across geographical and organisational boundaries is more important than ever. So, how does modern customer identity and access management (CIAM) help you to acquire, convert, and retain your customers?

Join Claire Pitman, Adam Preis, and special guests for the next episode of CoffeeTalks to learn about:

- Meeting peak demand amongst millions of identities across on-premises, hybrid, and cloud deployments
- Building a real-time view of customer needs through multiple online (web, mobile) and offline (call centre, in store/branch) channels
- Accelerating time to value with no-code access journey orchestration

CoffeeTalk 4: Accelerate Digital Investments with Scalable Digital Identity

How Your Organisation Can Prevent Account Takeover

With the acceleration in digital commerce, there’s been an increase in related cyberthreats, including account takeover (ATO). Driven by compromised credentials, ATO is often the source of data breaches, theft, and other fraudulent activities. In fact, the cost of ATO skyrocketed to an estimated $11.4 billion in 2021.

Join this session for a powerful way to fight back.

Guest speaker Merritt Maxim, VP and Research Director at Forrester, and Tim Bedard, Sr. Director at ForgeRock, will explore why ATO and unauthorised access remain top threats, and how your organisation can prevent them with AI-driven threat protection.

Our live discussion and Q&A will cover:

- Cyberthreat market trends and business challenges
- Why password-based protection is failing
- How to leverage ForgeRock AI/ML to stop account takeover attacks
- Key findings from the 2022 ForgeRock Consumer Identity Breach Report

How Your Organisation Can Prevent Account Takeover

FACT: Account takeover attacks increased by over 300% between 2019 and 2021

Crime syndicates, persistent threat groups, and rogue state actors continue to develop novel ways of infiltrating accounts and networks and exfiltrating data. Identity is the new front line in your fight against fraud and cybersecurity breaches, so how can you make it work to your advantage?

Join Claire Pitman, Adam Preis, and special guests for the next episode of CoffeeTalks to learn about:

- Boosting fraud prevention by identifying anomalous access behaviours in real time
- Driving smarter access decisions by leveraging artificial intelligence (AI)-driven identity
- Accelerating Zero Trust across secure borderless workforce access journeys

CoffeeTalk 3: Prevent Fraud at the Identity Perimeter

With our partners at BRC, this webinar will explore how retailers can effectively manage their customers’ identities to optimise the online user journey. Gain an understanding of how and what information you are collecting about your customers online and how you can use this to boost customer loyalty and ultimately growth in your online sales.

Optimising the Online Customer Journey

User Experience

Customer Journey

online retail

retail experience

Online Data

Identity Management

Access Management

retail industry

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