PSD2 : Forget the Deadline – Design Great Customer Journeys

Presented by

Nick Caley, ForgeRock and Jean Lambert, Thales

About this talk

2019 represents a major milestone in the rewrite of Europe's Financial Services due to the deadlines required by PSD2. This webinar will take a look at how Account Providers are partnering with Thales and ForgeRock to design and deliver new Banking and Payment Journeys with Strong Customer Authentication. Having a clear focus on compliance with the PSD2 Regulatory Technical Standard, many Account Providers are redesigning customer journeys and introducing new methods of authentication. Customers have come to expect security and convenience, so how are you striking the right balance of just enough friction whilst offering a first class digital experience? Banking services are increasingly driven by a need to deliver a more personalised user experience with the benefit of a low touch, friction-free interaction. The flexibility of various authentication methods can provide a competitive edge when combined with modern Identity Management and state-of-the-art security across all the channels for a seamless user experience. In this webinar, you’ll learn about: - How Strong Customer Authentication can improve your competitive advantage - How you can leverage adaptive security methods to strike the right balance between security and convenience - How to avoid abandoned customer journeys through context driven analytics - From Onboarding to Transactions, how Identity Orchestration delivers the right digital outcomes By registering for this webinar you agree ForgeRock will maintain and process your personal information for communicating with you. The following partner(s) of the the above webinar(s) will have access to the list of registrants, including your contact information: Thales
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ForgeRock®, is a global leader in digital identity that delivers modern and comprehensive identity and access management solutions for consumers, employees and things to simply and safely access the connected world. Using ForgeRock, more than 1300 global customer organizations orchestrate, manage, and secure the complete lifecycle of identities from dynamic access controls, governance, APIs, and storing authoritative data – consumable in any cloud or hybrid environment. The company is headquartered in San Francisco, California, with offices around the world. For more information and free downloads, visit or follow ForgeRock on social media: Facebook ForgeRock | Twitter @ForgeRock | LinkedIn ForgeRock.