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Modernizing the Digital Citizen Experience

How to Support a Unified, Cross-Agency Experience While Reducing Risks and Costs with IAM

Citizens can be frustrated when their digital government services don't match their private sector online experiences. Yet, many states struggle to provide a high quality, low-friction user experience due to disconnected agencies and siloed IT systems. So, why don't states unite to offer a single, secure "digital front door" across all state agencies?

It’s time to modernize identity and access management (IAM) to provide frictionless, omnichannel citizen experiences across agencies while improving security and reducing costs. In fact, the U.S. Federal Government has allocated matching dollars for up to 90% of implementation costs.

Join Mary Wrtiz, VP Product Management, ForgeRock and Mike Wyatt, Principal, Deloitte & Touche LLP Government and Public Service Digital Identity practice as they discuss:

- Examples and leading practices of how modern IAM can help improve citizen experiences, trust and engagement.
- How to mitigate risks and reduce costs with capabilities such as automation and self service.
- Actionable next steps for state government entities planning for constituent-enabling digital transformation services
- Why change management is critical to drive adoption, and how to market digital identity services to constituents.
- How to access federal matching dollars for digital identity implementation costs.

Join us for this 60 minute webinar.
Recorded Feb 23 2021 54 mins
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Presented by
miwyatt@deloitte.com, mary.writz@forgerock.com
Presentation preview: Modernizing the Digital Citizen Experience

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  • Build Tomorrow’s Financial Services: Elevate Security and Customer Experience Oct 12 2021 2:00 pm UTC 60 mins
    Aurélie L’Hostis, Senior Analyst, Forrester and Nick Caley, RVP, ForgeRock
    Elevating customer experience without compromising on security across a rapidly changing financial services ecosystem is more important than ever. With financial vulnerability and fraud rising sharply amid the pandemic, shareholders and consumers are demanding higher standards. Regulators are also mandating financial services firms to better serve and protect customers. A strategy is needed to ensure financial services firms are providing exceptional customer experiences while placing guardrails and processes to better protect them from harm.

    So how can identity and access management (IAM) help you achieve this goal?

    Join this exclusive webinar featuring Forrester Senior Analyst, Aurélie L’Hostis and ForgeRock’s Regional Vice President, Nick Caley, to learn how to:

    -Incorporate fair practices and protection of consumers for your organization's products, processes, and policies

    -Accelerate digital adoption and strengthen brand loyalty by building a single view of customer needs across all devices, applications, and third-party platforms

    -Mitigate fraud and cybersecurity risks by extending identity-first Zero-Trust security through context-driven passwordless, multi-factor, (MFA) and strong customer authentication (SCA)

    -Drive consent-based trust by embedding privacy by design across the third-party ecosystem, allowing customers to decide how, when and with whom their data is shared
  • AI-Driven Approach to Zero Trust and RBAC Sep 29 2021 5:00 pm UTC 30 mins
    Chip Hughes, Tim Bedard, Stephen Lapp
    Identity Solution Bytes: Autonomous Identity Roles Management

    Understanding the challenges of traditional role-based access control (RBAC) is crucial to maximizing your identity governance and administration (IGA) investments. Static IGA processes with limited context and visibility must become more flexible, scalable, and dynamic. Traditional RBAC must modernize by augmenting manual role management with automation and intelligence. But how can you achieve this?

    In this session, we will demonstrate how ForgeRock's Autonomous Identity provides what you need to modernize RBAC by leveraging artificial intelligence (AI) and machine learning (ML). By modernizing RBAC with ForgeRock, you can reduce operational costs, mitigate risks, and seamlessly integrate into a Zero Trust architecture.

    Demo:
    1. Understanding the dashboard - A walkthrough and explanation of identity indicators exposed via Autonomous Identity Dashboard and how these can be used to lower risk and automate.
    2. How Autonomous ID loads data into its system. - A walkthrough of creating a data source to show how easy it is to pull in data and get results with Autonomous Identity.
    3. Role Workshop - A walkthrough of discovered roles, elements of the roles, modifications, and publishing.
  • A New Era: Maximize Zero Trust with ForgeRock AI-driven Role Management Recorded: Sep 15 2021 60 mins
    Damon McDougald - Accenture, Chip Hughes - ForgeRock, David Burden - ForgeRock
    With growing cyber threats, organizations face mounting pressure to enforce zero trust principles, like least privilege access. But traditional IGA solutions rely on manual, labor-intensive processes that can no longer scale to meet today’s dynamic security requirements. It’s time for a better solution.

    With a unique approach to applying AI and machine learning (ML) to enterprise-wide identity data, ForgeRock can power your zero trust solutions and help you finally achieve least privilege. Now you can apply this same technology to solve one of your toughest IAM governance challenges: Role-based Access Control (RBAC).

    Join this webinar to learn how your organization can quickly scale zero trust and achieve least privilege by modernizing your RBAC implementation with an AI-driven solution designed specifically for the IAM world. Add to any existing IGA solution. No data scientist required.

    -Discover and analyze role access patterns across your entire enterprise
    -Customize risk criteria according to your organization specific needs
    -Gain visibility into existing user access and the associated risk levels
    -Automate the definition and creation of roles in days, not years
  • A New Era: Maximise Zero Trust with ForgeRock AI-driven Role Management Recorded: Sep 15 2021 59 mins
    Gaurav Tandon - Accenture, Chip Hughes - ForgeRock, David Burden - ForgeRock
    With growing cyber threats, organisations face mounting pressure to enforce zero trust principles, like least privilege access. But traditional IGA solutions rely on manual, labor-intensive processes that can no longer scale to meet today’s dynamic security requirements. It’s time for a better solution.

    With a unique approach to applying AI and machine learning (ML) to enterprise-wide identity data, ForgeRock can power your zero trust solutions and help you finally achieve least privilege. Now you can apply this same technology to solve one of your toughest IAM governance challenges: Role-based Access Control (RBAC).

    Join this webinar to learn how your organisation can quickly scale zero trust and achieve least privilege by modernising your RBAC implementation with an AI-driven solution designed specifically for the IAM world. Add to any existing IGA solution. No data scientist required.

    -Discover and analyse role access patterns across your entire enterprise
    -Customise risk criteria according to your organisation specific needs
    -Gain visibility into existing user access and the associated risk levels
    -Automate the definition and creation of roles in days, not years
  • A New Era: Maximize Zero Trust with ForgeRock AI-driven Role Management Recorded: Sep 14 2021 56 mins
    Sam Sternberg - Accenture, David Burden - ForgeRock, Tim Bedard - ForgeRock
    With growing cyber threats, organizations face mounting pressure to enforce zero trust principles, like least privilege access. But traditional IGA solutions rely on manual, labor-intensive processes that can no longer scale to meet today’s dynamic security requirements. It’s time for a better solution.

    With a unique approach to applying AI and machine learning (ML) to enterprise-wide identity data, ForgeRock can power your zero trust solutions and help you finally achieve least privilege. Now you can apply this same technology to solve one of your toughest IAM governance challenges: Role-based Access Control (RBAC).

    Join this webinar to learn how your organization can quickly scale zero trust and achieve least privilege by modernizing your RBAC implementation with an AI-driven solution designed specifically for the IAM world. Add to any existing IGA solution. No data scientist required.

    -Discover and analyze role access patterns across your entire enterprise
    -Customize risk criteria according to your organization specific needs
    -Gain visibility into existing user access and the associated risk levels
    -Automate the definition and creation of roles in days, not years
  • Secure & Modernize Your Apps and APIs With ForgeRock Identity Gateway Recorded: Aug 25 2021 32 mins
    Chico Demetroff
    How can you reduce risk, complexity and cost by introducing identity to APIs and apps? Introducing ForgeRock Identity Gateway.

    Analysts agree that the world is well on the way to reaching a trillion endpoints. That's the mind-boggling number of devices that will be streaming data to and from APIs, many of which fuel some of the fastest-growing companies and services around. Almost everything we do, from watching TV, to ordering groceries, to controlling power stations, will invoke APIs, and just like us, APIs are driven by identities.
    In this webinar we'll explore how Identity is used to secure and enrich APIs, making it easier and quicker to compete by offering new and competitive services and products.

    The star of the show is ForgeRock Identity Gateway, the "swiss army knife" of Identity - join us to find out why!
  • Zero Trust - The no-compromise way Recorded: Jul 27 2021 31 mins
    Eve Maler, Chief Technology Officer
    Zero Trust is becoming an imperative everywhere for good reason. Digital identity is a key part of the equation, and luckily you no longer have to decide “security, privacy, experience — pick two”.
    Join us to learn how powerful Zero Trust can be when you apply usernameless login and machine learning for identity governance along with a wide range of risk signals silently assessing users.
  • Accelerating Bank Growth: Combining Proven Fraud Management & Next Gen MFA Recorded: Jul 14 2021 58 mins
    Ben Goodman, Snr VP, Global Business & Corporate Dev - ForgeRock and Will LaSala, Snr Director Global Solutions – OneSpan
    Accelerating Bank Growth: Combining Proven Fraud Management and Next Generation MFA within a Leading Identity Platform

    With 22% of U.S adults reporting having accounts taken over, it's no wonder that the account takeover market has grown by 250% from 2019 to 2020*. In light of these developments, banks are seeking growth with the deployment of more sophisticated fraud management technologies paired with more user-friendly multi-fact or authentication, like PUSH and Biometrics. Reducing exposure to fraud is critical, but your fraud management solution shouldn't negatively impact the digital user experience – and ideally, customers should have a consistent experience across all channels and divisions of an organization.

    One way to meet these challenges is through a single, integrated platform that allows banks to easily deploy user-friendly security, effectively drive down fraud and allow the flexibility to quickly incorporate future technologies.

    In this webinar, security experts from OneSpan and ForgeRock will address these issues and will uncover:

    - How the right security platform can help to improve customer acquisition, increase operational efficiency and drive down costs
    - How you can easily configure your authentication workflows without code and customize multi factor authentication to exceed digital experience expectations of your customers
    - A solution that helps banks prevent fraud and streamline authentication workflows (demo!)
    - A synergistic partnership that provides a holistic approach to security technology, fraud management, and user experience across digital channels

    Presenters:
    Ben Goodman, Senior Vice President, Global Business & Corporate Development - ForgeRock
    Will LaSala, Senior Director Global Solutions – OneSpan


    *Account Takeover 2021 Annual Report: Prevalence, Awareness and Prevention, Security.Org, Aliza Vidgerman: https://www.security.org/digital-safety/account-takeover-annual-report/
  • Modern Identity Governance: Augmenting Human Intelligence with Machine Learning Recorded: Jun 23 2021 51 mins
    Chip Hughes, Global Lead - Autonomous Identity, ForgeRock and Steve Giovannetti, CTO and Founder, Hub City Media
    Identity Governance (IGA) processes have become extremely cumbersome, and blanket access approvals and rubber stamping have become the norm. This has led to overwhelmed business approvers and organizations at high risk of audit findings and fines. Roles are often thought to be the solution but role related processes are expensive, labor intensive, and imprecise. How can your organization address these IGA and audit issues while providing an impactful user experience?

    Join ForgeRock and Hub City Media while our experts deep dive into how leveraging a modern Identity Governance solution with Autonomous Identity delivers a more efficient and more secure Identity Governance solution.

    Discover how:
    - Autonomous Identity can be used to define candidate roles automating birthright and application assignments and reducing certification tasks
    - Autonomous Identity can be used to guide and accelerate periodic access certification for a more focused, faster certification cycle
    - ForgeRock IGA and Autonomous Identity can be used in tandem as the foundation for modern identity administration and governance

    If you are currently facing these and other IGA challenges or just want to learn more about how ForgeRock and Hub City Media can deliver advanced IGA solutions today, please join us.
  • Wie Sie mit IAM betrügerische Bots blockieren Recorded: Jun 22 2021 23 mins
    Andre Posner, Ralf Schneider
    Betrügerische Shopping-Bots, die sich als Kunden ausgeben, kaufen nachgefragte Produkte auf und verkaufen Sie dann mit einem Preisaufschlag weiter. Das Ergebnis: Treue Kunden kommen zu kurz und sind verärgert. Vorfälle wie dieser geschehen leider immer häufiger. Für die Händler wird es daher immer wichtiger, dass sie ihre legitimen und treuen Kunden, die schon gespannt auf ihre Produkte warten, von einem Bot aus dem Darknet unterscheiden können.

    Registrieren Sie sich für dieses Webinar und lernen Sie mehr darüber, wie eine Identitätsmanagementlösung einen betrügerischen Bot erkennt und ihn blockieren kann. Nutzen Sie die Zeit mit unseren Experten, um die Fragen zu stellen, die Ihnen unter den Nägeln brennt!
  • Cloud IAM Challenges within the Hybrid Enterprise Recorded: May 6 2021 60 mins
    Peter Barker, Chief Product Officer at ForgeRock and special guests from Forrester, Google Cloud and BMW
    80% of IT Leaders will adopt or expand cloud-based IAM in the next two years, but face serious challenges with integrations and missing capabilities1. This ultimately leads to poor user experiences, security gaps, and operational headaches.

    What can you do to overcome these obstacles within your hybrid environment?

    Join this exclusive ForgeRock webinar hosted by Peter Barker, CPO at ForgeRock, featuring special guests Andras Cser, Vice President and Principal Analyst at Forrester, Alison Andrews Reyes, Global Director of Cloud Security Solutions at Google Cloud, and Stephanus Rieger, Group IT – Infrastructure and Technology Management at BMW.

    Attend this informative discussion and get insights from Forrester Consulting’s global study of IT leaders and what they are doing to address these challenges. Key topic points include:

    -Challenges global organizations face when moving to the cloud
    -Why some IAM solutions don’t meet hybrid IT requirements
    -Why it’s important to adopt a hybrid IAM approach
    -How BMW is driving to hybrid cloud with hybrid IAM

    Register now to secure your place.

    1 Identity and Access Management (IAM) for the Hybrid Enterprise is a commissioned research study conducted by Forrester Consulting on behalf of ForgeRock.
  • Cloud IAM Challenges within the Hybrid Enterprise Recorded: May 5 2021 60 mins
    Peter Barker, Chief Product Officer at ForgeRock and special guests from Forrester, Google Cloud and BMW
    80% of IT Leaders plan to adopt or expand cloud-based IAM in the next two years. Yet, according to Forrester Consulting, they will likely face serious challenges with integrations and missing capabilities1 that can lead to poor user experiences, security gaps, and operational headaches.

    So, what can you do to ensure your IAM meets the demands of your hybrid enterprise?

    Join us for an exclusive webinar where Peter Barker, CPO at ForgeRock, discusses overcoming cloud IAM challenges within the hybrid enterprise with special guests Andras Cser, Vice President and Principal Analyst at Forrester, Alison Andrews, Global Director of Cloud Security Solutions at Google Cloud, and Stephanus Rieger, Group IT – Infrastructure and Technology Management at BMW.

    Attend this informative discussion and learn:
    * Challenges global organizations face when moving to the cloud
    * Why some IAM solutions don’t meet hybrid IT requirements
    * Why it’s important to adopt a hybrid IAM approach
    * How BMW is driving to hybrid cloud with hybrid IAM





    1 Identity and Access Management (IAM) for the Hybrid Enterprise is a commissioned research study conducted by Forrester Consulting on behalf of ForgeRock.
  • Drive to the Cloud with a Hybrid IAM Strategy Recorded: Apr 14 2021 24 mins
    Google Cloud Security, ForgeRock, Calabrio
    Digital transformation, competitive advantage, and saving money are driving factors for any organization moving to the cloud. But if you still need to support critical on-prem legacy applications, a hybrid cloud IAM strategy can make your migration and management seamless. Gain insights from experts at Google Cloud, ForgeRock, and Calabrio to help you create the right plan for your business. This webinar will specifically focus on:

    > Realities of hybrid cloud
    > IAM strategies to secure them
    > Customer Case Study
  • Triumphing with the Digital Native Generation Recorded: Mar 30 2021 48 mins
    Johan Fantenberg, Principal Solutions Architect
    The financial services landscape is awash with change, shifting relentlessly.

    And nothing is evolving more furiously than the expectations of a new generation of consumers: those fast, fickle and uncompromising digital natives.

    As Principal Solution Architect at ForgeRock, Johan Fatenberg has worked with both the banking giants innovating aggressively to keep up with new-generation customers - and with the new-model disruptors trying to steal them away.

    In this fast-paced, example-filled 30-minute (+questions) webinar, he’ll share his pointed insights on:

    During the session, we will give you a hands-on demonstration of the solution benefits, features and highlights such as:
    Which business, market and technology forces are driving most providers’ strategies – and the forces hampering their pace of innovation.

    What digital natives demand of financial services providers – and why they’ll leave you in a heartbeat if you don’t measure up.

    How the technology in your APIs and ecosystems must evolve to satisfy them – and the kind of advanced tools your ‘kit’ needs to include.

    Why identity – recognising, knowing and earning the trust of today’s demanding customers – is central to your digital business success.

    Please join Johan for a thought-provoking look at some of the ‘digitise-or-die’ forces shaping your future in financial services.
  • 2021 and Beyond - The New Normal for Digital Identity Recorded: Mar 25 2021 41 mins
    Allan Foster, Chief Evangelist, ForgeRock
    The new world of 2021 and beyond has grown to be inextricably shaped by how consumers, workers and ‘things’ interact with the digital world. Digital identity is no longer a nice-to-have and has been rapidly thrust into the centre-stage of strategic digital thinking and planning.



    Join us for a 40-minute webinar where Allan Foster, Chief Evangelist at ForgeRock, will talk us through how the pandemic has influenced our view of and interaction with digital identity and how it will continue to drive consumers, business, and workers in 2021 and beyond.

    - What the new normal means for Digital Identity - for you as an individual as well as for the organization
    - The impact on how you interact with your customers (hint : If you don't have a digital relationship, you don't have a customer)
    - Going from Usernames and passwords to Usernameless and Passwordless, and how it will give you a competitive advantage
    - How workforce entitlements have changed
  • Modernizing the Digital Citizen Experience Recorded: Feb 23 2021 54 mins
    miwyatt@deloitte.com, mary.writz@forgerock.com
    How to Support a Unified, Cross-Agency Experience While Reducing Risks and Costs with IAM

    Citizens can be frustrated when their digital government services don't match their private sector online experiences. Yet, many states struggle to provide a high quality, low-friction user experience due to disconnected agencies and siloed IT systems. So, why don't states unite to offer a single, secure "digital front door" across all state agencies?

    It’s time to modernize identity and access management (IAM) to provide frictionless, omnichannel citizen experiences across agencies while improving security and reducing costs. In fact, the U.S. Federal Government has allocated matching dollars for up to 90% of implementation costs.

    Join Mary Wrtiz, VP Product Management, ForgeRock and Mike Wyatt, Principal, Deloitte & Touche LLP Government and Public Service Digital Identity practice as they discuss:

    - Examples and leading practices of how modern IAM can help improve citizen experiences, trust and engagement.
    - How to mitigate risks and reduce costs with capabilities such as automation and self service.
    - Actionable next steps for state government entities planning for constituent-enabling digital transformation services
    - Why change management is critical to drive adoption, and how to market digital identity services to constituents.
    - How to access federal matching dollars for digital identity implementation costs.

    Join us for this 60 minute webinar.
  • Enhance Your Office365 Login Experience with ForgeRock Intelligent Access Recorded: Feb 16 2021 62 mins
    Steve Giovannetti, CEO, Hub City Media and Simon Moffatt, Product Management Director, Forgerock
    Enhance Your Office365 Login Experience with ForgeRock Intelligent Access

    Join Simon Moffatt, Director of Product Management at ForgeRock, and Steve Giovannetti, CTO and founder of Hub City Media for a compelling case study on a global 500's journey integrating the ForgeRock Identity Platform with Office365.

    - The challenge: Modernize access to Office365 to deliver secure and user-friendly experiences
    - The approach: Leverage ForgeRock's industry leading global Identity Platform for authentication, self service, MFA and federation
    - The value: A secure and streamlined user authentication experience that works with web, desktop and mobile Office365 applications, allowing rapid integration of legacy and future applications

    Organizations who take advantage of the ability to integrate Office365 with ForgeRock can:

    - Providing Direct Access to Various Users: Visually design user journeys for workforce and consumers with an intuitive interface that makes it easy to create a variety of security and risk profiles
    - Reducing Complexity: Offer user self service for registration, progressive profiling and forgotten credentials directly inline with the authentication experience
    - Enabling Adaptive and Modular Security: Automatically redirect suspicious users for further monitoring
    - Consolidating Existing Technologies: Seamlessly integrate legacy, on-premise, SaaS and Microsoft applications with one set of modern identity services.
  • Open Banking Accelerators to Cut CDR Costs by Up to Two-thirds Recorded: Feb 3 2021 52 mins
    Adam Biviano(ForgeRock), Malcolm Broad (ForgeRock)
    Please join ForgeRock for our upcoming webinar where we will share our recently launched Consumer Data Right (CDR) Open Banking Accelerators. The tools give banks and financial service providers a low-cost way to build and test CDR systems, which can help them save up to 66% of the costs associated with meeting the mandatory roadmap to compliance.

    Our Accelerators address three primary use cases in the open banking framework for Onboarding, Consent, and Access Authorisation and include a variety of features to help you deploy Open APIs quickly and securely.

    During the session we will demonstrate the solution benefits, features and highlights of how our Open Banking Accelerators can help you achieve CDR compliance
  • ID Bytes: How ForgeRock Enables CMS Final Rules Interoperability Requirements Recorded: Jan 28 2021 32 mins
    Justin Chin, Principal Solution Architect, Forgerock
    Identity Bytes Part 4: How ForgeRock Enables CMS Final Rules Interoperability Requirements 

    The CMS Interoperability and Patient Access final rule requires CMS-regulated payers to implement and maintain a secure, standards-based Patient Access API (using Health Level 7® (HL7) Fast Healthcare Interoperability Resources® (FHIR) 4.0.1) that allows patients to easily access their claims and encounter information, including cost, as well as a defined sub-set of their clinical information through third-party applications of their choice. 

    This rule also requires CMS-regulated payers to make provider directory information publicly available via a FHIR-based Provider Directory API. 

    We will show you how ForgeRock can help you quickly meet these new CMS requirements in a complete and secure manor, with little rework to your current applications and services.  Specifically:

    - –OAuth Authorization to FIHR APIs
    - Consent Management
    - SMART on FHIR Scopes and Context
  • Beyond 2020 : Plan for a modern IAM Webinar Series Part 3: Beyond Modernize Recorded: Jan 27 2021 61 mins
    Gautam Sehgal, Cyber DevOps, Cloud and Cyber Defense Partner - PwC US LLP and Allan Foster, Chief Evangelist, ForgeRock
    Part 3: Beyond Modernization: Accelerate your cloud adoption

    Leveraging the full potential of a modern IAM platform is the first step towards eliminating your legacy headaches. Today many organizations are looking at cloud based solutions to accelerate their programs, reduce future operational requirements, and future proof their investments. ForgeRock and PwC will be your guides to successfully move your IAM system to the cloud.

    Join ForgeRock and PwC to learn how to leverage a modern IAM platform as a business enabler, and learn from the experts on

    - Migrating your IAM system to the Cloud with ForgeRock Identity Services
    - Deploying in a private cloud or hybrid cloud model with PwC’s one-click deployment
    - Use Case Spotlight - Customer Successes

    Join us for this highly informative webinar. Space is limited. Register to reserve your spot today.
The Modern Identity Platform for Your Consumers, Workforce, and Things
ForgeRock®, the leader in digital identity, delivers modern and comprehensive Identity and Access Management solutions for consumers, employees and things to simply and safely access the connected world.

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  • Title: Modernizing the Digital Citizen Experience
  • Live at: Feb 23 2021 6:00 pm
  • Presented by: miwyatt@deloitte.com, mary.writz@forgerock.com
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