The Top Customer Experience Trends Driving Digital Transformation in 2022

Presented by

Mary Writz, VP, Product Management, ForgeRock and Gabe Albert, Managing Director, Digital Identity, Accenture

About this talk

Why Customer Identity and Access Management (CIAM) is Imperative In what seems like a flash, the pandemic has forever changed customer expectations across industries and generations. In response, global enterprises and large public-sector organizations have initiated massive reinvention efforts focused on digital transformation. So, what are the top customer trends driving digital transformation? And how can your organization address them to acquire and retain customers for greater revenue, increase security, reduce costs, and future-proof the business? Learn how in this two-part webinar series covering the customer experience landscape and innovations in customer identity and access management (CIAM) technology. Register today for part one: The Top Customer Experience Trends Driving Digital Transformation in 2022. Join us for an informative session, including live Q&A, with ForgeRock and Accenture experts discussing: - The customer experience trends pushing organizations to modernize - The cost benefit for organizations that get customer experience right - Why many enterprise organizations face challenges with customer experience demands - How enterprise-grade CIAM can solve customer experience challenges, increase revenues, mitigate risk, and reduce costs - How global organizations, such as the BBC, BMW, and Geico, are exceeding customer expectations with enterprise CIAM We hope to see you there! Join us for part two. Register now for the second webinar in the series, Best Practices for Customer Identity: How to Evaluate CIAM Providers.
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ForgeRock®, is a global leader in digital identity that delivers modern and comprehensive identity and access management solutions for consumers, employees and things to simply and safely access the connected world. Using ForgeRock, more than 1300 global customer organizations orchestrate, manage, and secure the complete lifecycle of identities from dynamic access controls, governance, APIs, and storing authoritative data – consumable in any cloud or hybrid environment. The company is headquartered in San Francisco, California, with offices around the world. For more information and free downloads, visit or follow ForgeRock on social media: Facebook ForgeRock | Twitter @ForgeRock | LinkedIn ForgeRock.