Accelerating Customer Lifetime Value in Retail With Digital Identity

Presented by

Adam Preis, Pascal Hias, Dale Young, Karine Sidhoum

About this talk

The prevailing macroeconomic climate, supply chain reorientation, and ongoing cybersecurity threats have put digital retail investments under increasing strain. Consumers are more willing than ever to switch brands in response to poor customer experience and/or a security breach. How they register, login, place and track orders across web, mobile, and hybrid in-store experiences is now more important than ever to acquiring, converting, and retaining customers. So, how does modern identity and access management (IAM) help retailers deliver secure, seamless, and scalable experiences without compromising security? Join ForgeRocker Adam Preis, and a distinguished panel of ForgeRock retail experts to learn more about how retail organisations use purpose-built digital identity to: - Build a real-time view of customer needs across all channels and consumer touch-points - Meet peak demand across on-premises, hybrid, and cloud deployments - Accelerate their digital investments to increase ROI, reduce time to value and shrink total cost of ownership.
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ForgeRock®, is a global leader in digital identity that delivers modern and comprehensive identity and access management solutions for consumers, employees and things to simply and safely access the connected world. Using ForgeRock, more than 1300 global customer organizations orchestrate, manage, and secure the complete lifecycle of identities from dynamic access controls, governance, APIs, and storing authoritative data – consumable in any cloud or hybrid environment. The company is headquartered in San Francisco, California, with offices around the world. For more information and free downloads, visit or follow ForgeRock on social media: Facebook ForgeRock | Twitter @ForgeRock | LinkedIn ForgeRock.