Name: Stressing over your service desk?
Start: 2020-04-30T16:30:00Z
End: 2020-04-30T16:30:16.000Z
Location: BrightTALK
Rating: 5

Accudata Systems is a leader in IT consulting and systems integration. For more than 38 years, we have helped strengthen organizations by solving their toughest IT challenges with a commitment to partnership, flexibility, and guaranteed results. The vastness of our expertise, paired with our proven methodology, enables a true partnership as we help our clients secure, modernize, and grow.

It’s easy to feel overwhelmed as part of a security team. Every day, analysts have to stare down the perils hidden at the center of the SOC: too much noise, too many missed threats, and too much manual remediation.    
 
It’s time to integrate automation and machine learning into every step of your security voyage. 
 
We’re presenting a live, thrill-packed webinar with our partner, Palo Alto Networks, to help you do just that. Join us Thursday, December 10, at 11 a.m. for a 45-minute Journey to the Center of the SOC. We will walk through Palo Alto’s XSOAR, and you will learn how to do the following: 
•	Overcome today’s SOC challenges caused by siloed tools, limited analytics, and manual investigations. 
•	Eliminate alert fatigue by grouping related alerts into incidents, reducing disparate alerts by 98%. 
•	Automate manual tasks with flexible orchestration to consolidate alerts and reduce incident response time. 

We’ll see you virtually soon!

Journey to the Center of the SOC

After a large e-commerce service provider found malware in an email sent to customers, their IT team dove deep into their tech infrastructure. They soon discovered that their on-premise workstations had been infiltrated with the malware Trickbot, classifying this breach as too big to handle with their minimal IT staff. The company called upon Accudata's security and managed services teams to help stop the attack and quickly begin remediation with low downtime that would negatively affect business operations.

Join Chief Technology Officer Brian DiPaolo and Managed Services Practice Manager Mark Holdsworth on Tuesday, December 8th at 11:00am as they detail the challenges of identifying and eliminating an active attacker in order to bring the business back online.

Case Study: Real-World Breach Response

Ransomware attacks increased significantly in 2020 as the world grappled with the realities of COVID-19. While many enterprises were prepared for attacks on the data center or public cloud, working from home presented a new challenge. Endpoint detection and response (EDR) capabilities were again front and center. But with economic challenges abound, businesses simply cannot afford to spend money wastefully. These circumstances can leave you asking yourself questions such as: 

•	What is the best option for the dollar spent?  
•	What capabilities do I need?  
•	Can I deploy and operate EDR without needing a team of cybersecurity professionals?  

Join us Thursday, October 22, at 11 a.m., when Accudata and Fortinet experts come together to answer these questions and more. And, they will introduce Fortinet’s new solution, FortiEDR. Walk away knowing you're protected.

From Beginning to Endpoint | Neutralizing Threats with EDR

In this episode of ASI in 5, Sohil speaks with Senior Risk & Compliance Consultant Tim Paschal. Tim demonstrates how an attacker could compromise a Windows domain account via a multifunction printer Simple Mail Transfer Protocol (SMTP) pass-back attack.

ASI in 5: Multifunction Printer Attack

Increasingly, businesses are expected to deliver more personalized and proactive service, as well as a seamlessly connected customer experience across myriad touchpoints. This is the new standard for all interactions shared between businesses and their customers, and the contact center is no exception. 

In this 30-minute webinar, Accudata’s industry-certified experts, who bring architecture expertise and a field-level perspective, as well as an end-user point of view, will discuss common contact center challenges and how Accudata and Cisco can help businesses: 
•	Create proactive, personalized customer experiences 
•	Increase customer lifetime value 
•	Optimize workforce productivity 
•	Leverage data for agent and customer insights 
•	Complete a flexible transition to the cloud 
•	Reap the benefits of a full-stack solution from a single vendor 

This panel-discussion webinar will provide businesses with real-world insights and the information they need to better engage with their customers. Accudata and Cisco’s complete collaboration solution from the cloud includes analytics and artificial intelligence, enabling contact centers to create personalized customer experiences.  

Our Accudata panel includes: 
•	Jason Fackrell, Practice Manager, Collaboration and Networking 
•	Stephen Zost, Senior Consultant, Collaboration
•	Roderick Alavos, Consultant, Collaboration
•	Jennifer Casler, Operations Manager, Managed Services

Improving Customer Engagement Through Cloud Contact Center

Managed Detection and Response (MDR) providers offer a wide range of services. Some may be right for your business, but some may not. How do you choose the right MDR provider? 

Accudata’s Solution Architect team provides design and architecture services for many different solutions, from data center migrations to deploying contact centers. One solution we’ve seen across the board that’s been attractive to our customers is MDR. A few weeks ago, we reviewed what is compelling in this space. In this webinar, we’ll showcase one of our favorites, Arctic Wolf.

Join Accudata’s Cybersecurity Practice Manager Charles Johnson and Managed Services Practice Manager Mark Holdsworth as they sit down and talk with Arctic Wolf CTO Sam McLane on Thursday, September 24, at noon. They’ll discuss Arctic Wolf, how they’re different, what they do well, and what they’re working on next.

Behind the scenes at Arctic Wolf with Sam McLane, CTO

If your business is moving to the cloud and you have users accessing data from different locations, securely connecting your users should be top of mind. 

In this webinar, Accudata Solutions Architects Alejandro Rodriguez and Brian Ingram come together to cover the following: 
  
•What is SD-WAN?
•What is Secure Access Service Edge (SASE)?
•How is securing SD-WAN possible?
•How is the marketing trending?
 
With the combined power of SD-WAN and SASE, you can not only improve your environment’s operations but also the user experience.

Automating and Securing your WAN

Detection and response services are gaining popularity as managed services and managed security services offerings change to adapt to the latest trends. But, what exactly are managed detection and response services? Should you have both endpoint and network detection and response? And, how is managed detection and response different from managed security services? What if you have a managed services provider? Do they help with security?

Help us cross-examine our architects and consultants, who answer these and more questions every day. Join us for our upcoming webinar on Tuesday, August 4 at 11 a.m. when we’ll ditch the sales pitch and answer your questions LIVE as we put our cybersecurity expert Charles Johnson on the stand!

Expert on the stand | Managed Detection and Response

Mass data fragmentation is an unfortunate reality for enterprises with legacy backup solutions. Point products for media servers, master servers, target storage, and bolt-on cloud gateways spread data far and wide. Not to mention, most enterprises have multiple backup products creating silos and making data less secure and more difficult to access.
Cisco and Cohesity have partnered to solve this problem with a simplified backup and data management solution in a single, unified architecture.
Join us Thursday, July 23, at 11 a.m., where experts from Cisco, Cohesity, and Accudata will walk through the modernized backup and recovery solution that unlocks the value of your backup data while keeping it more secure.

Decentralizing the Data Center

The challenges of securing, managing, and deploying user workstations are a constant struggle for most IT departments. Add in the recent and ever-growing need to enable remote workers, and IT departments spend most of their time solving problems rather than helping to grow the business. Virtual desktop infrastructure (VDI) can help save companies valuable time and resources, freeing IT to focus on more strategic projects. 

Join Accudata Solutions Architects Michael Stringer and Jason Asbell June 16 at 11 a.m. as they explore the technical aspects of a VDI solution using Citrix and Microsoft in this 30-minute live webinar.

- Rethinking desktop strategies with Citrix
- Windows Virtual Desktop (WVD) 
- Leveraging Microsoft Azure with WVD
- Leveraging Citrix with WVD

New opportunities for app&desktop virtualization w Citrix Virtual Apps&Desktop

Ransomware alone impacted the 2019 economy by $11.5 billion. With no signs of slowing down, ransomware continues to be a growing fear in today’s environment. Accudata has assembled a panel of cybersecurity experts to discuss the threats facing organizations today.

Tune in to our panel June 4 at 11 a.m. to learn about tangible best practices that you can implement in your environment to fight and prevent ransomware. Our expert panel includes:

-Matt Robertson, principal SE, Pure Storage
-Andrew Miller, principal SE, Pure Storage
-Sohil Merchant, senior practice manager, data center & cloud applications, Accudata Systems
-Charles Johnson, cybersecurity practice manager, Accudata Systems

Fight and Prevent Ransomware | Live Virtual Panel

Now is the time to ensure the strength of your organization’s disaster recovery and business continuity plans. The COVID-19 pandemic has already affected organizations worldwide by displacing more workers than ever before. This has created additional stress on businesses to harden their DR and BCPs in order to stay afloat in the coming months with heightened threats of natural disasters.
In this panel, Accudata experts across our practice areas discuss how the DR and BCPs your organization have always leaned on and referred to must be enhanced to complement today's extreme circumstance. Our Accudata expert panel includes: 
-	Sohil Merchant, senior practice manager, data center & cloud applications
-	Charles Johnson, cybersecurity practice manager
-	Greg Cross, principal consultant, advisory services 
-	Moderator – Jason Fackrell, practice manager, network

Disaster Recovery Expert Panel

In these difficult times, businesses are coming to rely more and more heavily on work-from-home technologies to keep their operations running and their employees safe. But while many vendors offer viable options, not everyone can offer a solid work-from-home solution that combines the flexibility, the scalability, and most importantly, the security of Meraki. Furthermore, Accudata Systems has several Meraki experts who can help your business enable a remote workforce without scrambling for ways to secure it.

Join Accudata Solutions Architect Luis Grados and Cisco Meraki Consulting Systems Engineer, Cloud Networking, Gordon Hughes in a virtual lunch and learn on April 23rd at 11:30 a.m. Luis  and Gordon will walk you through a demo of Meraki, highlighting features that could benefit your environment, such as:

• Security features like AMP and Umbrella
• Unparalleled visibility for network management
• Central enrollment and management of network devices

Secure your remote workforce with Cisco Meraki

Organizations everywhere have had to shift to remote work rapidly. These changes have created new vectors for cybersecurity risk. Organizations need a way to enable digital business transformation and innovation securely. Our partner, Palo Alto Networks, believes that this requires a fundamentally different approach: both security and networking must be delivered in the cloud.

Accudata’s Cybersecurity Practice Manager, Charles Johnson, and Palo Alto Networks' Dave Loya, will talk about best practices for securing your cloud initiatives with Prisma Access, a Secure Access Service Edge (SASE) platform, by bringing together industry-leading security and SD-WAN capabilities in the cloud. During this webinar, you’ll learn: 

• How to get your business connected remotely while ensuring the safety of your users and protecting your business
• Why it is essential to enable your business's remote access solution to scale in these challenging times
• How Palo Alto Networks can help overcome these challenges

Overcome the Remote Access Challenge with Palo Alto Prisma

Business leaders are asking themselves “What should we be focusing on right now?” and “How quickly can we pivot to handle this current situation safely and efficiently?”
 
Managing and maintaining an IT service desk correctly requires a lot of time, effort, and money. However, many organizations have found that leveraging an outside team of IT professionals may be more beneficial than employing an in-house staff. In this 20-minute webinar on April 30, Accudata Systems’ managed services practice manager, Mark Holdsworth, breaks down current challenges that our customers are facing with their service desks, including: 
 
• Short- and long-term staffing
• Efficiency to your business objectives
• Unexpected operational costs

Stressing over your service desk?

Service Desk

managed services

IT Service Desk

Welcome to the virtualization community on BrightTALK! Whether it affects servers, storage, networks, desktops or other parts of the data center, virtualization provides real benefits by reducing the resources needed for your
infrastructure and creating software-defined data center components. However, it can also complicate your infrastructure. Join this active community to learn best
practices for avoiding virtual machine sprawl and other common virtualization pitfalls as well as how you can make the most of your virtualization environment.

Virtualization

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

The storage community on BrightTALK is made up of thousands of storage and IT professionals. Find relevant webinars and videos on storage architecture, cloud storage, storage virtualization and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Storage

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Stressing over your service desk?

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