Promoting the story of retail, shaping debates and influencing the issues that matter to the industry.

We are back with our quarterly insights webinar featuring our Insight & Analytics experts, Dr Liliana Danila, Economist, and James Hardiman, Analyst. They will be providing you with a detailed analysis of how retail performed during the Golden Quarter of 2020. With both Black Friday and the pre-Christmas weeks impacted by different Covid-related restrictions. As the quarter encompassed the key trading period of the industry, which sales categories benefitted or lost out the most? Also, what does the acceleration of online shopping adoption mean for physical shops?

This will be framed within the wider economic context. The team will present forecasts of retail sales and prices for the year. Against the backdrop of a potential rise in unemployment, will pent-up demand be released or will heightened uncertainty be an incentive for higher saving?  Find out by tuning in!

Retail Stats, Facts and Trends

The Trade and Co-operation Agreement between the UK and the EU includes new Rules of Origin, stipulating which goods are, and are not, subject to zero tariffs.

The rules are very complex, with different rules applying to non-specific and product specific goods.

There are also complications in how zero tariffs are applied to these goods when they cross in and out of different customs territories.

In this webinar, our Trade Policy Expert, William Bain, along with our partners at Deloitte will help explain the new Rules, how they are being applied and what this means in practice for your supply and distribution chains.

We’ll provide guidance on the processes for claiming zero tariffs on non-specific and product specific goods - including what supporting documentation and suppliers’ declarations you need.

We’ll also provide advice on what you can do to mitigate the impacts and associated costs of the new Rules on your business.

This webinar will be specifically relevant and helpful for colleagues responsible for customs, operations and logistics, as well as legal.

Rules of Origin: Application and Ways to Mitigate Business Impact

Cyber security is not a luxury but a necessity. The latest expectation for organisations is not if you will suffer an attack, but when. Retailers are increasingly coming to understand that they are an attractive sector to cyber criminals. No organisation is too big, too small, or too well protected to be a target and an appropriate understanding of risks and exposures is essential to build an effective cyber security strategy.

During the session we will explore the importance of assessing and quantifying your cyber risk exposure. Building on the recently released BRC Cyber Toolkit, we will give you the insight and tools you need to maximise your cybersecurity and reduce the potential for attacks, which can damage both your reputation and your bottom line, and expose you to potentially significant regulatory sanctions.

During this webinar, the BRC, National Cyber Security Centre (NCSC) and our partners Aon will outline key sector threats, reveal how the changing working and retailing practices (accelerated by the restrictions associated with the COVID-19 pandemic) have created increased challenges for cyber security, and provide practical advice on how best to respond to them.

This webinar will be invaluable to those responsible for the security and commercial success of retail organisations: Risk Managers, Insurance Managers, CEOs, CISOs, responsible directors and board members, Heads of IT, Ecommerce Directors, DPOs, PR and Corporate Affairs who would be responsible for communications in the event of an attack.

How COVID-19 Is Changing Cyber-Security

New UK Government guidance has been published in the last few days on the arrangements for the End of the Transition Period. This provides further clarity in areas like food, electrical and industrial products, VAT, customs, and good movements to NI covered in our November webinar. Join the BRC's Policy Team for an update webinar on Thursday 17 December at 11am to share with you what you need to know from this latest guidance.

The webinar will be presented by the BRC's policy team including William Bain, Aodhan Connolly, Vanessa Richardson, David Bolton and Elizabeth Andoh-Kesson.

The End of Transition Period

In less than two months’ time, the UK will leave the EU’s Single Market and Customs Union when the transition period ends on 31 December 2020.  From 1 January 2021, the ‘Northern Ireland Protocol’ will take effect, at which point customs declarations as well as safety and security declarations will be needed for goods moving from GB to NI to ensure:  

•tariffs are not paid on trade within the UK 
•Northern Ireland can benefit from UK Free Trade Agreements 
•goods destined for Ireland (ie the EU) pay tariffs when they should.  

If you move goods from GB to NI, then the Trader Support Service will help ensure that smooth flow of goods continues. It’s important that you act now, joining thousands of companies that have already registered. 
Please join us for the third and final session where we will go through the TSS operation including NI Protocol requirements in more detail and answer all your questions. We will cover:

•What the Trader Support Service does and does not do, and how it will work as a customs intermediary service for NI trade
•What you need to do to be ready to keep your goods moving from 1st January 2021 in compliance with the NI Protocol
•Confirmation of the services provided by TSS
•More detailed process flow information on these routes
•An overview of the automated upload process
•Updates on latest HMRC policy developments e.g. not at risk process
•A recap of the education modules on offer 
•The on-boarding process 
•Readiness Checklists
•Q&A

Introducing the Trader Support Service (TSS): Session 3

New customs and VAT arrangements come into force at the end of the transition period on 1 January 2021.

Retailers need to be fully prepared in order to implement and comply with these new rules and processes – and to mitigate disruption to the import and export of goods while minimising associated costs. 

In conjunction with Deloitte, our Annual Trade Partner for 2020/21, we’ll set out exactly what the new rules are, how they’ll be applied and what you need to do to ensure compliance and reduce your financial and business risk.

Why attend:
Understand: 
•	The new “one state, two system” rules
•	New processes and requirements on EU imports into GB
•	Implications for exporting into the EU – including third country rules on trade in goods
•	New rules governing goods movements between GB and Northern Ireland 
Gain practical advice:
•	On actions to take now to reduce your financial exposure 
•	How to ensure compliance and minimise costs from 1 January
Ask the experts
•	Put your questions direct to customs and tax experts at Deloitte 
•	Speak to our BRC Trade expert, William Bain

Preparing for new customs and VAT arrangements from 1 January

With the end of the transition period rapidly approaching, UK retailers need to be prepared for leaving the Customs Union and the Single Market on January 1st. 
 
With a huge amount of uncertainty and plans still yet to be decided, it’s essential that you and your business are well prepared, whatever the outcome. 
 
At the BRC End of Transition Period Readiness Webinar, you’ll hear from our experts on everything you need to know. From food regulations on imports and exports, key steps on electrical, industrial and chemical goods, and the important details on data and contracts. We’ll also be covering the Protocol on Ireland/Northern Ireland, so you’re across getting goods to and from NI.

Agenda:

Leaving the Customs Union and Single Market on 1 January: Key Actions to Take Now (0.00-12:11)

Food Regulation in GB for Imports and Exports after 1 January

-> Food Labelling (12:12-29:29)

-> Food Safety Management and Controls (29:30-48:38)

Electrical and Chemical Goods: Key Readiness Steps (48:49-1:07:03)

Implementing the Protocol: Getting Goods to and from NI (1:07:04-1:17:26)

Q&A (1:17:27-1:29:46)

The End of Transition Period Readiness

Join us in the second session where we will go through the TSS operation in more detail and answer more of your questions. 

We will cover:

• What the Northern Ireland Protocol means for your business
• How to prepare for the changes that result from the implementation of the Northern Ireland Protocol
• What the Trader Support Service does, and how it will work as a customs intermediary service for NI trade
• What you need to do to be ready to keep your goods moving from 1st January 2021

Session 2: A Deeper Dive into the Trader Support Service (TSS)

From 1 January 2021, the ‘Northern Ireland Protocol’ will take effect to avoid a hard border on the island of Ireland, whilst ensuring the UK, including Northern Ireland, can leave the EU as a whole. 

The Protocol means that UK authorities apply EU customs rules to goods entering Northern Ireland. This means that from 1 January 2021 electronic import declarations as well as safety and security declarations will be required for goods moving from Great Britain to Northern Ireland.

HM Government have launched a new, free support service for firms involved in the movement of goods to Northern Ireland, to help them adapt to the new processes. 

If your organisation moves goods between Great Britain and Northern Ireland, then the new Trader Support Service (TSS) is here to help you prepare to ensure that your goods continue to move smoothly from 1 January 2021.

The retail sector will be affected by the changes brought about by the implementation of the Northern Ireland Protocol on 1 January, 2021. Retailers, and their eco-system of suppliers should be preparing for the new reality of trade across the GB-NI boundary.

The Service provides a digital-first solution to support new declarations procedures for goods originating in Great Britain and moving to Northern Ireland, using information provided by traders and carriers. 
Join this webinar, the first in a 3-part series, to understand:

•What the Northern Ireland Protocol means for your business
•How to prepare for the changes that result from the implementation of the Northern Ireland Protocol
•What the Trader Support Service does, and how it will work as a customs intermediary service for NI trade
•What you need to do to be ready to keep your goods moving from 1st January 2021.

Introducing the Trader Support Service (TSS)

In the context of ongoing and rapid shifts in customer trends and behaviours, only 18% of consumers believe their last shopping experience was truly customer centric. This is a wide gap for retailers to bridge, with customer experience now a key differentiator and crucial factor in driving business regrowth.

Retailers can no longer rely on the historical picture of their customer – they need to understand what they’re doing, thinking, feeling right now, in real time, to quickly adapt to meet their needs.

But how can you pick up all the different signals when customers are engaging with you across a complex range of channels - and via multiple touch-points from the start to end of their customer journey? And how can you bring all this information together in a meaningful way to quickly make the right decisions for your business?

We know this is a really complex area and that getting it right has huge implications for your bottom line. So we’ve asked Medallia and Kantar, experts in customer experience, to come in and provide some really practical, actionable advice and guidance.

Using Customer Data to Drive Business Growth

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