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Transforming the Retail Employee Experience

Exploring how retailers can effectively support their staff and maximise workforce productivity as the industry undergoes rapid transformation.

Drawing on the wealth of workforce data collected by the BRC, our experts along with our partners at Kronos will offer insights and practical tips on how we can bring staff on board and embed positive employee experience as a key part of the change process.
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BRC / Kronos
Presentation preview: Transforming the Retail Employee Experience

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  • Optimising the online customer journey Feb 13 2019 3:30 pm UTC 60 mins
    BRC / Forgerock
    With our partners at ForgeRock, this webinar will explore how retailers can effectively manage their customers’ identities to optimise the online user journey. Gain an understanding of how and what information you are collecting about your customers online and how you can use this to boost customer loyalty and ultimately growth in your online sales.
  • Brexit Webinar: Tech’s new frontier for cross-border trade Feb 5 2019 2:00 pm UTC 60 mins
    BRC, DP World London Gateway
    Every day billions of pounds worth of goods flows through the United Kingdom on time-critical journeys to distant places around the world. With Brexit looming and uncertainty still on the future scope of trade arrangements between the UK and EU, one thing is clear; technology will play a much bigger role in customs and logistics in the coming decades.

    Better integrating new technology into the supply chain will limit the time getting goods in and out of ports and other border entry and exit points and will provide a solution to some of the challenges around higher consumer demand for food and non-food products.

    This webinar, with our partners at DP World, will set out the new ways in which technology can help companies transiting goods from the EU and other countries and how to deal with the regulatory and customs challenges that exiting the EU will present from March.
  • Transforming the Retail Employee Experience Jan 31 2019 2:00 pm UTC 60 mins
    BRC / Kronos
    Exploring how retailers can effectively support their staff and maximise workforce productivity as the industry undergoes rapid transformation.

    Drawing on the wealth of workforce data collected by the BRC, our experts along with our partners at Kronos will offer insights and practical tips on how we can bring staff on board and embed positive employee experience as a key part of the change process.
  • Untying the Festive Season Jan 29 2019 2:00 pm UTC 60 mins
    BRC & QLIK
    The holiday period is a significant time for retailers, with sales anticipated to dramatically increase during what is typically a peak selling season. This webinar will provide a recap looking at how the retail industry fared over Black Friday and Christmas.

    With our partners at Qlik, we will be using bespoke data and visualisations to walk you through the highs, the lows and key lessons from this year’s festive season.
  • Brexit: Ask the Expert - The new version of the Political Declaration Recorded: Nov 27 2018 40 mins
    William Bain
    Join us for our latest Brexit Webinar on Tuesday 27 November at 11am.

    After Sunday’s European Council summit, there will be finalised texts on both the UK’s exit arrangements, proposed Brexit transition (in the Withdrawal Agreement), and the signpost of the future trading relationship between the UK and EU (in the Political Declaration).

    Our Brexit policy lead William Bain will take you through what is in the new version of the Political Declaration, substantially changed in the last week, and what it could mean for your business in doing trade with the rest of Europe.

    We will also provide an outline of how the deal would affect the movement of goods between GB and NI, and the latest Brexit timeline of events and potential next scenarios on approving the deal, no deal, or other options as attention shifts back to Westminster for the critical few weeks ahead.
  • Retail, Stats, Facts & Trends Recorded: Nov 22 2018 31 mins
    Rachel Lund, BRC & Liliana Danila, BRC
    Designed exclusively for our Associate Members, join us for our next quarterly webinar providing insights into the latest retail stats, fact, and industry trends.

    In this session, our Insights and Analytics expert will discuss how the retail industry is likely to fare in the run-up to the festive season, in the context of previous years and current trends.
  • Brexit: Ask the Expert Recorded: Nov 16 2018 56 mins
    William Bain, BRC
    UK Cabinet Ministers and EU member states are considering the terms of a prospective deal which could be agreed later this month. In this special webinar, the BRC’s Brexit policy advisor William Bain will discuss and take questions on this week’s crucial developments and as the timeline towards a deal or no deal outcome accelerates.
  • Brexit: Ask the expert webinar Recorded: Oct 25 2018 38 mins
    William Bain, Policy Advisor - Europe & International
    Preparing for a No Deal Brexit

    A No Deal Brexit is looking increasingly likely and we now need to prepare for a much sharper rupture from existing rules and trading terms post withdrawal March 2019.

    This webinar will enable you to put your questions to and gain insight from our Brexit expert, William Bain, on contingencies retailers may want to develop as we near the exit deadline without a clear deal in place.

    It will cover key issues including staffing, transit of goods, customs and regulatory checks processes, taxation and duties, data, regulatory authorisations and permits, and the integrity and efficiency of supply or sourcing chains.
  • Tackling Climate Change through the Cold Chain Webinar Recorded: Sep 13 2018 55 mins
    BRC, Emerson Climate Technologies GmbH, Waitrose
    The webinar will discuss the short- and long- term changes retailers can make in their cold supply chain in order to boost their competitive advantage in the transition to the low-carbon economy, and how to address climate change through the development of science-based targets. Speakers will include representatives of the BRC, Emerson and Waitrose.
  • Gaining Board alignment on cyber-security Recorded: Jun 14 2018 56 mins
    BRC, CGI and DCMS speakers
    We know the Board has a key role to play in supporting better cyber-security but with so many pressing and competing issues, how can we raise cyber security up the Board’s agenda?
    Richard Holmes, VP Secure Systems Engineering, and Gianni Rino, Global Industry Lead for Retail and Consumer Services at CGI UK, will share their insights, expertise and learning on cyber-security and Board engagement:
    •What is the role of the Board in supporting better cyber-security?
    •How to cost and communicate cyber risks to Board members
    •CGI’s eight boardroom recommendations
  • The Future of Work and Retail Technology: Are you ready? Recorded: May 24 2018 51 mins
    BRC & PwC
    The world is changing. FAST. Technological innovation is re-shaping our retail workforce, perhaps more fundamentally and more rapidly than we could ever have imagined. In this webinar we consider what the future workforce could look like and what retailers might consider to keep pace today and get ahead tomorrow.
  • BRC & PwC Webinar: Why is Retail Productivity such a Hot topic? Recorded: May 2 2018 37 mins
    Lorna Ward, Retail Partner, PwC & Rachel Lund, Head of Retail Insights & Analytics, BRC
    Productivity in retail is hot right now, but often thought about with a one dimensional, cost savings lens. In fact, better results tend to be achieved when everyone in the value chain has visibility of problems in order to develop collaborative solutions.

    Join us for this webinar where BRC and PwC experts discuss the topic, share a client case study in detail and answer your questions.
  • BRC/KRONOS Webinar - Trust, Transparency & Respect: Building Employee Engagement Recorded: Apr 17 2018 47 mins
    Operating Model Consultant, Co-op | Retail Industry Principal, Kronos | Insights & Analytics, BRC
    In this webinar we share the data and analysis from our research into employee engagement in retail, outlining some of the key challenges and some innovative solutions that have been implemented.

    Improving employee engagement is high up the agenda of senior management in retail.
    Employees who are motivated and more able to fulfill their potential are also more productive. With margins under ever increasing pressure, facilitating productivity gains has never been more crucial. However, improving engagement can be complicated and requires an in-depth understanding of some of the underlying issues holding engagement back.
  • BRC & PwC Webinar: National Minimum Wage Regulations: Are You Compliant? Recorded: Feb 28 2018 46 mins
    John Harding, Partner at PwC; Emily Webster, Senior Manager at PwC; Fionnuala Horrocks-Burns, Policy Advisor at BRC
    The retail industry is committed to complying with the National Minimum Wage (NMW) regulations. But we know that the regulations are complex and understanding how they work in practice can be difficult.

    Falling foul of the regulations can result in:
    Repayments for up to 6 years (including current and ex-employees) increased to reflect the prevailing NMW rates; penalties of up to 200% of the underpayments identified; and public naming and shaming by the Department for Business, Energy & Industrial Strategy.
    It is not easy to spot where and why breaches can occur, or how to remedy them. PwC have a specialist team who have a great deal of experience in assisting retailers to identify and manage potential compliance risks around NMW. This is based on our understanding of the technical aspects of the regulations and also our practical experience of the approach taken by HMRC when they perform their audits.
    The webinar that we are running in February will take you through what is involved in a NMW audit and the top areas that HMRC will focus on during an audit. We will suggest some immediate actions and take questions.
  • Webinar: Untying the Festive Season Recorded: Jan 31 2018 47 mins
    Rachel Lund BRC, Paul Winsor QLIK, Bruno Calver QLIK
    Qlik & the BRC bring you a comprehensive analysis of the 2017 Black Friday and Christmas period for the retail industry. Using bespoke data and visualisations the session will walk through the highs, the lows and key lessons from this year’s festive season, reflecting on what it might all mean for the coming year.

    You will hear from both BRC and Qlik experts, with an opportunity to ask your own questions.
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  • Title: Transforming the Retail Employee Experience
  • Live at: Jan 31 2019 2:00 pm
  • Presented by: BRC / Kronos
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