Customer Perspective: What’s Important When Selecting an MDR

Presented by

Ray Espinoza, VP Cloud Security, Medallia & Willy Leichter, CMO, LogicHub

About this talk

Join industry veteran Ray Espinoza for a discussion on how small and large organizations can be successful using a Managed Detection and Response (MDR) services. Based on his extensive SOC experience at Medallia,, Cisco, Amazon, and eBay, Ray brings insight and specific recommendations on MDR issues. Hear from the customer’s perspective about: • Why many companies moving to MDR • Why SIEMs struggle with detection • The importance of MDRs adapting to specific customer needs • Getting value from your MDR from Day 1 • Customizing alerts, cases, and response automation • Finding an MDR service that will truly partner with your team
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