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Putting NPS to Work - 5 Ways to Get the Most Out Of Your Net Promoter Programs

You’ve setup your survey, you’ve segmented your customers, and you’re ready to start collecting NPS responses. Congratulations! Now what are you going to do with your score? You’re not alone if you’re not sure. NPS is becoming an increasingly popular metric, but it’s not always clear how product teams can take NPS feedback and make it actionable in their products.

Henry Schein faced similar questions when rolling out NPS for their dental practice software. Dan Larsen, Sr. Product Manager, shares how they rolled out NPS to their customers, the lessons learned along the way, how and they built a tight feedback loop both inside and outside the company to ensure that customer input is captured, and leveraged directly to improve their product experience.
Recorded Mar 8 2018 55 mins
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Presented by
Dan Larsen, Sr. Product Manager, Henry Schein
Presentation preview: Putting NPS to Work - 5 Ways to Get the Most Out Of Your Net Promoter Programs

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  • Putting NPS to Work - 5 Ways to Get the Most Out Of Your Net Promoter Programs Recorded: Mar 8 2018 55 mins
    Dan Larsen, Sr. Product Manager, Henry Schein
    You’ve setup your survey, you’ve segmented your customers, and you’re ready to start collecting NPS responses. Congratulations! Now what are you going to do with your score? You’re not alone if you’re not sure. NPS is becoming an increasingly popular metric, but it’s not always clear how product teams can take NPS feedback and make it actionable in their products.

    Henry Schein faced similar questions when rolling out NPS for their dental practice software. Dan Larsen, Sr. Product Manager, shares how they rolled out NPS to their customers, the lessons learned along the way, how and they built a tight feedback loop both inside and outside the company to ensure that customer input is captured, and leveraged directly to improve their product experience.
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    Annie Dunham, Director of Product Management at ProductPlan, and Kelsey Hughes, UX Designer at Pendo
    Product Management & UX can be a harmonious super-team, or they can be mired in overlap and conflict. Guess which approach leads to more successful products? The most effective teams embrace overlap and focus on delivering an exceptional product experience for their customers. Together, Product Managers and UX/UI Designers turn unique market insight into tangible products that have the power to surprise and delight customers. Product teams which master the craft of user experience tend to win big by creating end-to-end product experiences that attract, delight and retain their users.

    Please join us as we sit down with Annie Dunham, Director of Product Management at ProductPlan, and Kelsey Hughes, UX Designer at Pendo, to share how they inspire user experience in their respective roles.

    We’ll show you how ProductPlan and Pendo deliver excellent experiences with smart, efficient, and beautiful products and give you the chance to ask questions and join the discussion.
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    Dustin Amrheim, VP Professional Services & Mobile, Pendo & Adam Covati, Sr. Director, Product Management, Bandwidth
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    Why this webinar is worth your 60 minutes:

    * You’ll learn new tactics for user engagement that you can use inside and outside of your app
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Pendo
Pendo is a product experience platform that helps product teams deliver software users love.

Pendo provides insights from product usage patterns and user sentiment for making better product decisions. From these same insights, you can easily set up in-app messages, guides and walkthroughs to help users get the most value from your products.

Pendo was listed in LinkedIn's Top 50 Startups in 2017.

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  • Title: Putting NPS to Work - 5 Ways to Get the Most Out Of Your Net Promoter Programs
  • Live at: Mar 8 2018 7:00 pm
  • Presented by: Dan Larsen, Sr. Product Manager, Henry Schein
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