Turbocharge Your ITSM: See What You Can Do With the Right Metrics and Analytics

Presented by

Jeremy Carter - Manager, Product Management and Alan Taylor - Principal Product Manager

About this talk

Know the saying “if you can’t measure it, you can’t manage it”? While it may not hold all the time, having the right data and metrics does make it easier to fuel a world-class ITSM practice. But not all metrics are created equal, nor does more data always lead to better results. What metrics makes sense often depends on where you are in your ITSM journey. Join us to learn how to improve your IT service management operations with the right metrics and strategy. In this session, we’ll dive into best practices from customer engagements, to provide you with insights such as: •The importance of the right metrics for specific ITSM processes •How to improve service levels with great data and analytics •Best practices for building insightful analytics and dashboards •Why you need to communicate great results to the rest of the business
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Ivanti makes the Everywhere Workplace possible. In the Everywhere Workplace, employees use myriad devices to access IT applications and data over various networks to stay productive as they work from anywhere. The Ivanti Neurons automation platform connects the company’s industry-leading unified endpoint management, zero trust security and enterprise service management solutions, providing a unified IT platform that enables devices to self-heal and self-secure and empowers users to self-service. Over 40,000 customers, including 78 of the Fortune 100, have chosen Ivanti to discover, manage, secure, and service their IT assets from cloud to edge, and deliver excellent end user experiences for employees, wherever and however they work.