Actionable Steps to Elevating your IT Service Management

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Presented by

Kevin J Smith, Senior Vice President at Ivanti & David Martinez, Sr. Product Marketing Manager at Ivanti

About this talk

Every organization goes through a process of improving its operation. Despite this, many ITSM projects fail to deliver the level of effectiveness and the value promised. You have to ask why do so many ITSM projects fail to deliver the value IT teams know they can realize? Join this session to learn: • The approach and organizational capabilities required to continually increase ITSM efficiency and effectiveness • The building blocks to create institutional processes and a culture of shared learning and accountability needed to deliver optimized ITSM that delivers more value to the business

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Ivanti makes the Everywhere Workplace possible. In the Everywhere Workplace, employees use myriad devices to access IT applications and data over various networks to stay productive as they work from anywhere. The Ivanti Neurons automation platform connects the company’s industry-leading unified endpoint management, zero trust security and enterprise service management solutions, providing a unified IT platform that enables devices to self-heal and self-secure and empowers users to self-service. Over 40,000 customers, including 78 of the Fortune 100, have chosen Ivanti to discover, manage, secure, and service their IT assets from cloud to edge, and deliver excellent end user experiences for employees, wherever and however they work.