Name: Overcome Your Tier 1 Support Challenges
Start: 2019-07-16T16:00:00Z
End: 2019-07-16T16:01:02.000Z
Location: BrightTALK
Rating: 5

Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Over 34,000 customers, including 85 of the Fortune 100, have chosen Ivanti to meet their challenges. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk. Ivanti fosters an inclusive environment where diverse perspectives are honored and valued, reflecting a commitment to a sustainable future for customers, partners, employees and the planet. Learn more at www.ivanti.com and follow us on social media @GoIvanti.

Ivanti’s 2025 Digital Employee Experience (DEX) Report reveals a troubling disconnect. While IT professionals overwhelmingly believe in the positive outcomes driven by DEX, the same survey data shows the adoption and integration of DEX management strategies hitting a plateau.  

IT professionals list a number of constraints causing DEX progress to stall out in their organizations. But whatever the cause, letting DEX fall behind does more than impact employee productivity – it has next-level consequences in areas like security and AI adoption.  

Join Ivanti’s Mariah Shotts and AI expert Rob May as they unpack the findings from our latest global survey of 3,300 IT professionals and office workers. We’ll explore the root causes of stalled DEX adoption, the hidden costs of digital friction and the practical steps IT leaders can take to drive meaningful change. 

You’ll learn: 

Why IT teams are struggling to prioritize DEX, and how to overcome the barriers. 
 How AI and automation in IT Ops could transform both the IT and the employee experience. 
What’s next for DEX: predictions on how IT can lead the charge. 
Whether you're just starting your DEX journey or looking to level-up your strategy, this webinar will help you benchmark your progress, identify gaps and build a roadmap for success.

Next-Level DEX: What’s Stalling Progress and How to Fix It

You can achieve a predictable patch deployment experience that eliminates uncertainty and significantly enhances user satisfaction across your organization. Join us to discover ring deployment and explore the step-by-step process of implementing it. You’ll learn how to promote a patch through a set of hypothetical boundaries, or “rings,” with selected devices, ensuring a smooth and controlled deployment process. 
Ivanti’s healing bots enhance experiences further by enabling users to provide real-time feedback during ring deployments. Users rate their experiences, giving administrators quick, actionable insights to improve success rates. Users can also easily open support tickets during the process, ensuring any issues are swiftly addressed and maintaining a seamless deployment journey. 
We’ll also discuss preferred servers’ critical role in optimizing operational efficiency. You’ll learn how they facilitate the efficient downloading of patches, reducing WAN and LAN bandwidth usage while ensuring the availability of patches through a centralized repository. You’ll also hear how preferred servers enable devices and endpoints to securely acquire and deploy patches, effectively remediating vulnerabilities and strengthening your security posture. 
Start fostering a more secure and streamlined IT environment with the combined power of ring deployment, real-time user surveys and preferred server capabilities. 

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Smarter Patch Management: Mastering Ring Deployments, Preferred Servers & Real-Time Feedback

As the modern attack surface continues to expand, and threat actors continue to evolve, it’s incumbent on you to assess where your organization stands today and determine how you can evolve your security capabilities going forward.

Join Ivanti's Chris Goettl and Rob Lesieur as they walk through an exposure management maturity model, laying out the tooling and capabilities that accompany each stage of your organization’s exposure management journey.

You’ll discover:
- A practical framework for reviewing your organization's exposure management strategy.
- Best practices for identifying gaps and building on your existing security strategy to protect your environment from a growing list of attack vectors.
- How Ivanti's Exposure Management Maturity Matrix can help you evaluate and improve your organizational maturity.

Now is the time to give yourself a strategic edge by getting ahead of the exposure management curve.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Breaking Down the Exposure Management Maturity Model

Ivanti's latest research confirms that the nature of how we work, and how employees want to work, is evolving quickly. That leaves organizations and their leaders with consequential choices that can either retain or drain their talent. The main dilemma? Whether to RTO (return to office) or embrace flexible work.

With office workers reporting a 50-point delta between the level of flexibility they have and the level of flexibility they want, today’s organizations grapple with a profound flexibility gap. (And it’s even greater among IT experts.)

Join Ivanti SVP, Global Solutions and Services Sterling Parker, and tech ambassador Sabine VanderLinden, as they delve into Ivanti’s 2025 Technology at Work Report and discuss how organizations can effectively support and secure today’s work environment.

You'll learn:
Key trends shaping work in 2025, including RTO pressure and the flexibility gap workers currently experience.
The business case for using technology to empower flexible work.
How to elevate your employee experience while optimizing productivity.
Best practices for a secure and productive flexible work environment.

2025 Technology at Work: Reshaping Flexible Work

Today, boards and executive committees expect CIOs to accelerate digital transformation initiatives and deliver competitive advantages from data and AI – but CISOs are under pressure to improve security postures and reduce risks. Join our expert speakers as they discuss what keeps IT and security up at night and how collaboration and AI-enabled integrated operational systems can help reduce risks and drive efficiencies.

Three Areas CIOs and CISOs Must Collaborate on in 2025

Every organization faces risk. What separates the vulnerable from the well-protected isn’t whether you have exposure — it’s how you manage it.   

Gaining visibility over your organization’s attack surface lets you prioritize which threats you address based on the degree of risk they pose. That’s when you can put together an exposure management strategy that empowers you to gauge your vulnerabilities and maintain the security posture appropriate to your business.

Join us for a live webinar with Ivanti’s Robert Waters, who leads marketing for Ivanti’s Exposure Management solution, and Grand Bank CTO Robert Hanson. We’ll discuss the real-world tactics and strategies you can use to proactively safeguard your organization.

Proactive Protection with Exposure Management

Bots are powerful tools at nearly every level of your IT & security strategy. They can boost user productivity, optimize device performance, and shore up cyberhygiene, all without any need for manual intervention. Go beyond those first-order use cases, though, and there’s another powerful way to use bots to your organization’s advantage: as a key source of informative data. As bots continue to run, they provide records of where and when they’re being deployed, offering key insights into the state of your environment and how it can best be managed. What’s more, survey bots – automations that directly reach out to users to capture user sentiment – can further add to those insights, providing you with a trove of insights to inform your strategic decision making. Join us for a live webinar with Ivanti’s Rex McMillan, Chris Goettl and Robin Rowe where we’ll explore the transformative impact of bots in IT and security. You’ll learn: How data gathered by bots can inform strategic decision-making. How bots can automate routine ITSM tasks, enabling your team to focus on higher-order initiatives. Actionable strategies for leveraging bots to enhance your security posture and proactively mitigate potential threats. The business impact of integrating bots into your workflows, informed by real-world examples and success stories.

Data-Driven Insights Through Bots

Join us for an insightful webinar where we explore the transformative power of combining ITSM, ITAM, and Discovery – the ultimate triple threat for elevating your IT operations. Good things happen in threes, and this trio is no exception.

The Power of Three: Unleashing ITSM, ITAM, and Discovery for Unstoppable IT Operations

With over 40% of the ICT sector’s carbon emissions tied to IT assets, the pressure is on for organizations to reduce their environmental footprint while optimizing costs and efficiency. Though these goals may seem contradictory, IT asset management (ITAM) makes achieving both possible. 

By tracking IT assets throughout their lifecycle, ITAM helps businesses measure and manage carbon impact, extend asset life, and ensure sustainable purchasing — all while cutting costs. 

Join this webinar to discover how ITAM can: 

Provide data-driven insights to measure and manage your IT carbon emissions. 
Extend your asset lifecycles to cut waste and lower costs. 
Align IT and sustainability initiatives for greater impact. 
Whether you're looking to build a smarter ITAM strategy or complement your ITSM approach, this session will give you the actionable insights you need to hit the ground running.

Sustainable ITAM: Cut Costs, Slash Carbon Emissions, and Boost IT Efficiency

Organizations are adapting to a hybrid workplace, focusing on how work is conducted rather than where. The Everywhere Workplace report reveals trends in hybrid work, emphasizing the need for efficiency and security. Strategies for managing risks from personal devices and public networks are discussed, highlighting the importance of IT and security collaboration. Data governance and alignment of priorities are crucial for balancing employee flexibility with security measures.

Securing Flexibility Aligning IT and Security for a Thriving Everywhere Work Environment

Security leaders often struggle to showcase the impact they can make on their organization's bottom line. To help translate security actions into business outcomes, Chris Goettl invited Rob Leisure, Ivanti’s Senior Director of Solutions Marketing, and Amanda Wittern, Ivanti’s Deputy Chief Security Officer, to discuss their experiences and first-hand experience from conducting Business Impact Assessment (BIA) at Ivanti.

How security teams can conduct a successful business impact assessment

It’s a recipe for friction: IT focuses on productivity and efficiency, while Security targets risk management and threat defense. Learn how to get them to work together to close gaps and defend your digital estate. 

This webinar, you'll get practical, expert advice on the steps to build alignment between IT and Security. Discover the tools and processes these teams can share right now that benefit them both in protecting your organization. Plus, explore real-world use cases showing how real-time visibility into your IT estate and AI-enabled automation resolve risk while improving the digital employee experience.   

You’ll learn: 

Brand new findings from Ivanti’s latest research into the state of cybersecurity. 
Real-world use cases from IT and Security teams working toward better alignment – and what they’ve learned along the way. 
Practical steps you can take today – whether you’re a team leader or an individual practitioner – to break down silos with your partners across the aisle.

Shattering Silos: Practical Ways to Align Security and IT

After several years of increasing tech stack complexity, the pendulum is finally swinging back towards simplifying the IT landscape - and the best place to start is with the low-hanging fruit. A natural consideration for IT teams is extending ITSM to support the broader organization. But consolidating tools and connecting enterprise workflows doesn't come without its challenges.

Watch this 30-minute webinar to explore how you can get more out of your ITSM platform, featuring first-hand insights from Glasgow University's experience establishing enterprise service management and practical tips for removing roadblocks along the way.

YOU’LL LEARN:

How ESM supports more than IT, HR or facilities.
How to build internal advocacy to secure stakeholders buy-in.
How to deliver a consistent user experience with organizational services.
How to maximize ROI from your IT investment.

Expand your ITSM: Key learnings for building connected enterprise workflows

It’s no secret that AI and automation can help IT teams reduce workloads and accelerate service delivery — in fact, Ivanti research shows that 92% of IT workers find automation necessary to be efficient at their job.  

However, when it comes to the use of generative AI, IT professionals are not convinced: 56% believe that it will benefit employers more than employees. Some of this scepticism comes from lack of clarity around gen AI plans and applications in the organization.  

So, what are the opportunities for IT teams to leverage gen AI in their day-to-day and how can we expect this space to develop?  

During this discussion panel our speakers unpack different use cases for gen AI in service management that are already available today and that are likely to emerge in the future. They outline the benefits to IT’s daily workloads and their professional development. 

You’ll learn: 
-  What does IT talent really think of gen AI use in the workplace? 
- How can gen AI decrease the service desk’s mean time to resolution? 
- How can applying gen AI as a co-pilot to self-service enable IT to shift left? 
- As gen AI evolves what use cases within service management are likely to emerge in the future? 
- What can we do to minimize AI anxiety among your IT talent?

Speakers: Susan Fung (Principal Product Manager – AI, ML & Analytics, Ivanti), Louis Columbus (Principal, IQMS) 

Additional resources: 
- Getting Employees on Board for the AI Revolution: Part of Ivanti’s Digital Employee Experience Research Series 
- How Generative AI Can Benefit Knowledge Management 
- Ivanti Neurons for ITSM

How to Transform IT Service Management with Generative AI

Service-desk tickets. Lost laptops. End-user complaints. As an IT team, sometimes it can feel like you can barely keep your head above water. But what if you could be proactive instead of simply reactive?

In this webinar you’ll gain the insights you need to solve business problems proactively with IT Service Management (ITSM) and IT Asset Management (ITAM) working together.

Join this webinar to learn how you can:

Empower your users with self-service
Benefit from faster and better incident resolution
Get a proactive handle on your problem assets
Explore effective change management
Gain complete asset lifecycle visibility

Practical demo: ITSM & ITAM Better Together

Having visibility of assets that are accessing your organization’s network is one thing. But understanding their potential impact on your IT environment is a different story. Knowledge is power. Especially in the Everywhere Work model, when each of your employees uses on average 2.6 devices to do their job every day.

In this practical demo webinar, Everett and Steven will showcase how pairing service and asset management platforms with comprehensive discovery and service mapping solutions can help you identify and visualize relationships and dependencies of assets in your IT environment.

Join us and learn how to:
- Leverage root cause analysis for improved and quicker problem resolution.
- Manage change impacting risk assessments with accuracy and ease.
- Improve security and business continuity efforts.

Understanding your IT environment with Discovery, Service Mapping and ITSM

Sometimes it’s easy to feel overwhelmed from waves of incidents, unhappy end users, and non-stop password reset requests. It doesn’t have to feel that way if you improve your support capabilities to stop your Tier 1 nightmares.
 
Join our experts to see how you can optimize your Tier 1 support capabilities and free up resources to support your Digital Transformation initiatives. Learn about the advantages of knowledge, service catalog, voice integration and automated workflows. Hear customer examples that provide practical insights as well as tips and tricks from our experts.

Overcome Your Tier 1 Support Challenges

Digital Transformation

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IT Infrastructure

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Incident Response

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IT Service Desk

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Overcome Your Tier 1 Support Challenges

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