From Fire Fighting to Prevention: Service Management for the Realities of 2021

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Presented by

Crystal Miceli, VP Product Marketing, Ivanti

About this talk

In the face of major disruptive change, the organisations that succeed are those that do more than just react to new circumstances. They evolve. When it comes to addressing the unprecedented challenges that have emerged in 2020 and 2021, the most successful IT teams have risen and will continue to rise to the occasion by recognising the need for a proactive approach to the waves of disruption and through a combination of automation, integration & self-service. Hear from product leaders as they discuss modern techniques to: 1) prevent issues before they occur 2) rapidly resolve the ones that slip through 3) provide an exceptional employee experience

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Ivanti makes the Everywhere Workplace possible. In the Everywhere Workplace, employees use myriad devices to access IT applications and data over various networks to stay productive as they work from anywhere. The Ivanti Neurons automation platform connects the company’s industry-leading unified endpoint management, zero trust security and enterprise service management solutions, providing a unified IT platform that enables devices to self-heal and self-secure and empowers users to self-service. Over 40,000 customers, including 78 of the Fortune 100, have chosen Ivanti to discover, manage, secure, and service their IT assets from cloud to edge, and deliver excellent end user experiences for employees, wherever and however they work.