Enterprise Service Management Technical Workshop with Andrey Kosygin

Presented by

Andrey Kosygin, Lead Solutions Consultant, Micro Focus Russia

About this talk

Working in IT, you get used to the benefits of ITIL-based processes. When you contact the support service, you receive the request ID and can track it while the service desk solves your problem. However, the main business, which should be even more interested in the client than IT, often does not understand this process. Fortunately, enterprise service management (ESM) practices can help these organizations. During our upcoming workshop, we will define enterprise service management (ESM), share examples, and discuss how to implement this approach using modern ITSM tools: •ESM principles overview and real examples—15 min. •Use-cases demo—60 min. •Q&A session—15 min. More and more companies have started implementing new service management principles thanks to automation tools that enable ESM. Join our webinar to learn more or share your ESM practices.
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