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Webinar: Verbeter service management met AI

Een goede gebruikerservaring heeft een directe link met het functioneren van een organisatie. IT Service Management verschuift om die reden in de richting van Enterprise Service Management, waarin business workflows, self-service en een optimale gebruikerservaring centraal staan.

Een betere gebruikerservaring door AI en machine-learning

In dit webinar van dertig minuten ziet u hoe dit werkt en wat de voordelen voor de organisatie zijn. Solution Consultant Joel Eijssen van Micro Focus en Stephen Ley van Joost IT laten aan de hand van een aantal voorbeelden en korte demo’s zien hoe AI self-service bevordert. Ook ziet u hoe u door inzicht in de processen issues sneller oplost, de druk op de servicedesk vermindert en de medewerkerservaring omhoogschiet.
Recorded Jun 14 2021 33 mins
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Presented by
Joel Eyssen, Stephen Ley
Presentation preview: Webinar: Verbeter service management met AI

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  • Data Protector Ransomware and Security concerns in Data Backup Oct 14 2021 2:00 pm UTC 60 mins
    Sebastian Koehler, Micro Focus
    Ransomware continues to make headlines and security is a major concern for all companies in trying to protect their data. Join this webinar to get the latest security updates regarding data protection and how to reduce the impact from ransomware and cyber attacks.
  • The Digital Safe Advantage for Financial Services Sep 30 2021 1:00 pm UTC 45 mins
    Lee Grube, Sr. Presales Consultant, WW, Archiving & Risk Mngmt Solutions & Javier Biurrarena, Sr. Account Exec, EMEA/LATAM
    Financial institutions are data-centric enterprises working in highly regulated industries.
    Governing that data is a top priority and involves absorbing ever-increasing regulatory pressures, and comply with data privacy regulations, both regional and global.

    For some companies, Brexit is just the latest of many data compliance challenges that have included the GDPR and MiFID II. We can help.
    Learn how Micro Focus Digital Safe helps CIOs, CTOs and data officers redefine their data strategies.

    Solution features help to, for example, quickly locate specific data through a granular and multi-faceted metadata index.
    It also captures and indexes communication data from more than 26 social collaboration platforms such as Microsoft Teams and Slack.

    Don’t miss this important opportunity to learn how you can better address your compliance challenges.
  • What’s New in Data Protector 11? Sep 2 2021 2:00 pm UTC 60 mins
    Uli Wallscheid, Product Manager, Micro Focus
    Micro Focus is committed to providing new functionality to their customers and partners to address the needs around the "new normal". Data Protector provides enterprise protection in a single solution in a flexible and powerful way. Within Data Protector 11, you will find, among other developments, deduplication, online application and storage infrastructure support improvements to answer customers' most exigent needs.
  • Data Protector: SAP HANA Integration and Application Backup Recorded: Jul 1 2021 86 mins
    Sebastian Koehler, Micro Focus
    Corporations rely on 24x7 access to their data to be able to operate and any disruption to the availability of the data can have major consequences. Information database applications such as SAP HANA store and use the data to enable many critical business operations such as order taking, customer interactions, and Human Resources. However, while some data protection is built into the applications themselves, is it enough should the worst happen and the data is corrupted or lost?

    This webinar will examine the different levels of backup protection available and discuss how to restore the systems and data as quickly as possible to get your business back on track, with minimum disruption.
  • Webinar: Verbeter service management met AI Recorded: Jun 14 2021 33 mins
    Joel Eyssen, Stephen Ley
    Een goede gebruikerservaring heeft een directe link met het functioneren van een organisatie. IT Service Management verschuift om die reden in de richting van Enterprise Service Management, waarin business workflows, self-service en een optimale gebruikerservaring centraal staan.

    Een betere gebruikerservaring door AI en machine-learning

    In dit webinar van dertig minuten ziet u hoe dit werkt en wat de voordelen voor de organisatie zijn. Solution Consultant Joel Eijssen van Micro Focus en Stephen Ley van Joost IT laten aan de hand van een aantal voorbeelden en korte demo’s zien hoe AI self-service bevordert. Ook ziet u hoe u door inzicht in de processen issues sneller oplost, de druk op de servicedesk vermindert en de medewerkerservaring omhoogschiet.
  • Microsoft 365 and SaaS Backup Recorded: Jun 10 2021 56 mins
    Ken Lamb, Product Marketing Manager and Marc Fisseler, Presales Consultant, Micro Focus
    Applications and data increasingly move into the cloud driven in part by a greater uptake of SaaS applications. The need to be able to backup the data does not diminish with increased cloud usage. Find out more about the backup and restore options and what Data Protector can do to help.
  • Data Protector Tips and Tricks: Learning About Debugs Recorded: May 6 2021 38 mins
    Jose Maria Basilio – Data Protector Presales Consultant
    Get an extremely practical vision for collecting debugs in Data Protector.

    For more than 30 years, Data Protector has provided comprehensive and reliable data protection across physical, virtual, and most recently, cloud infrastructures. In this session, our pre-sales consultants show you the different ways to collect debugs to streamline communications with the support team in case of an incident. We show you how these files are generated, why these reports are necessary, where they are created, and more. We also offer you an extremely practical vision aimed at back-up administrators who need to understand the best way to work in these kind of situations.
    Register now
  • Data Protector Tips and Tricks: Hyper-V and VMWare Integration Recorded: Apr 8 2021 61 mins
    Marc Fisseler, EMEA Data Protection Presales Consultant
    This webinar covers Hyper-V and VMWare integrations from a technical point of view. It includes a deeper dive into integration in complex environments with just a single back-up tool. We also recommend strategies for the implementation of back-up and recovery for Data Protector. It helps optimize the way you use Data Protector in each IT environment. We conclude with references to other sources of information related to Data Protector.
  • Webinar: COBOL Applications: Roadmap to the Future Recorded: Mar 9 2021 63 mins
    Alwyn Royall, Micro Focus
    Whether developed with Net Express, Server Express or OCDS, Micro Focus COBOL applications have supported your digital transformation journey so far.

    But what is on the horizon – or just around the corner? Because aligning the product roadmap to long-term strategic plans makes business sense, so does attending our webinar.

    Our live webinar explores how Visual COBOL is the key to future innovation. With our help you will build on strength, adding future innovation to reliable COBOL business systems.

    This will enable OS platform support, reuse data for open systems reporting and BI, while embracing agile practices and new modernization opportunities. Highlights include:

    •The drivers behind upgrades and change
    •New innovations in Visual COBOL, Net Express, Server Express and OCDS
    •Enabling real time, relational access to COBOL data for BI/Reporting tools

    Our live demo will prove how the upgrade to Visual COBOL delivers consistency, supporting development whatever your choice of IDE. We are encouraging your Q & A’s throughout this informal session.
  • What's New for Data Protector 2021.02? Recorded: Mar 4 2021 43 mins
    Uli Wallscheid, Micro Focus Data Protection Solutions Product Manager
    Join this session to see the exciting security improvements, storage infrastructure support and the new hardware integrations in Micro Focus Data Protector 2021.02.
    Micro Focus is committed to providing new functionalities to their customers and partners to address the needs around the “new normal.” Data Protector provides enterprise protection in a single solution in a flexible and powerful way. In Data Protector 2021.02, security improvements and storage infrastructure support is expanded, including new hardware integrations, application integrations, and enhanced advanced reporting capabilities.
  • IS YOUR DATA SECURE Accenture Micro Focus Digi Event Recorded: Feb 18 2021 64 mins
    Clive Brindley Associate Director Accenture Security Africa; Ramsés Gallego International Chief Technology Officer, Cybersecu
    Agenda
    • Introduction
    • Digital Realities
    • New Service Architectures
    • Pragmatic Strategies and Solutions
    • Accenture and Micro Focus Overview
  • Enterprise Service Management Technical Workshop with Andrey Kosygin Recorded: Feb 10 2021 87 mins
    Andrey Kosygin, Lead Solutions Consultant, Micro Focus Russia
    Working in IT, you get used to the benefits of ITIL-based processes. When you contact the support service, you receive the request ID and can track it while the service desk solves your problem.

    However, the main business, which should be even more interested in the client than IT, often does not understand this process. Fortunately, enterprise service management (ESM) practices can help these organizations.

    During our upcoming workshop, we will define enterprise service management (ESM), share examples, and discuss how to implement this approach using modern ITSM tools:

    •ESM principles overview and real examples—15 min.
    •Use-cases demo—60 min.
    •Q&A session—15 min.

    More and more companies have started implementing new service management principles thanks to automation tools that enable ESM. Join our webinar to learn more or share your ESM practices.
  • Data Protector Tips and Tricks: File System Backup and Block-Based Backup Recorded: Feb 4 2021 70 mins
    Sebastian Koehler—EMEA Data Protector Presales Consultant
    Micro Focus Data Protector is the first data back-up solution in the industry. It provides a holistic solution from the source to the target, and enterprise critical data in virtual, physical and cloud environments. Customers worldwide trust their Data Protector solution to protect their most valuable asset—information.
    This session provides a technical overview for our Data Protector community on how to integrate and optimize file systems back-ups using DiskAgent, Block-Based and other options. The webinar is aimed at all Data Protector users, system integrators and solution architects who would like to optimize the way they are currently using the software.
  • Cyber Resilience in a Digital Transformation Journey (incl. IDC recommendations) Recorded: Feb 4 2021 15 mins
    Ramses Gallego Iglesias, Security, Risk & Governance Intl. Director-Micro Focus & Melinda-Carol Ballou, Research Director IDC
    Watch this On-demand Micro Focus and IDC video.

    To ensure a successful Digital Transformation journey, organizations need speed, agility, security, and insights. Learn how to intelligently adapt your security and achieve these benefits for your organization in this on-demand webinar with IDC’s Melinda-Carol Ballou and Micro Focus’ Ramses Gallego Iglesias.
  • Behind the Privacy Shield:The Art of Data Protection Recorded: Feb 2 2021 55 mins
    Paolo Balboni - EU ICT, Privacy & Data protection lawyer at ICT Legal Consulting/Tobias Fuertjes –Presales Cons. Data Privacy
    In a globalized digital world, purely national thinking is no longer enough. The flow of data across national borders has become a matter of course and happens in seconds. When the EU-US Privacy Shield was put into effect in 2016, data exchange with the US was placed in a stable state. Now, however, the European Court of Justice (ECJ) has overturned the agreement, with immediate effect.

    This means that data exchange with the US is not permitted in many cases, so the time has come for international companies to act. After all, businesses worldwide depend on a functioning international data exchange and, thus, corresponding data protection. How can you:
    •Continue to share data with business partners in the US while reducing regulatory risks?
    •Protect your sensitive data and at the same time not restrict your business partners in their work?
    •Use cloud platforms and CRM systems from US companies more securely?

    The answer? Encryption!

    Join this exciting webinar with data privacy experts to learn how your organization can safely navigate international data exchange. We’ll walk you through practical, relevant use cases to discover answers and the actions you can take:
    •What are the immediate and long-term consequences of the ECJ ruling
    •What the data protection authorities require, which data you should protect, and how
    •How encryption can help you meet legal requirements
    •How encryption must look to meet your business needs

    We look forward to having you join us.
  • Integrating host systems with modern security frameworks Recorded: Jan 28 2021 57 mins
    Malcolm Trigg and Phil Richards, Micro Focus
    This webinar will provide valuable insights into how organizations like yours can deliver access to the mainframe while meeting security, privacy, regulatory, and other demands that modern security frameworks mandate.

    When it comes to delivering access to mainframe applications, organizations are faced with new and ever-evolving challenges. These challenges include access control (authentication and authorization), data privacy, endpoint management, and regulatory compliance audits.

    Even though organizations address these challenges at the enterprise level, the mainframe is often forgotten. This happens because:

    (1) Mainframe systems are viewed as secure because they are isolated from the public environment
    (2) Security organizations do not often know how to extend enterprise security controls to the mainframe
  • BE CYBER AWARE IN THE ERA OF COVID-19 Recorded: Jan 19 2021 70 mins
    Boa Tech
    Hard to believe it’s October, right?

    But as we all know, 2020 has been a very strange year. It feels like the world has been on pause since March due to the COVID-19 pandemic shutting down much of society. One minute it was the end of February and the next minute we were all in full lockdown and our family members and pets became our closest co-worker.

    Even with all this craziness and uncertainty during the last six months, the one thing we can count on for October is National Cybersecurity Awareness Month (NCSAM). An annual campaign started in the US more than 15 years ago to raise awareness about cybersecurity and to ensure that every person has the necessary resources to stay safer and more secure online. This campaign has expanded over time to incorporate Africa and the rest of the World.

    No matter the location or name, this is something the security team at Micro Focus takes very seriously. So seriously, that for the second year in a row we are NCSAM champions, to help promote a safer, more secure and more trusted Internet and help keeps organisations, like yours, out of the headlines for data breaches.

    As a result in association with one of our strategic SMME Channel Partners we bring you ‘Be Cyber Aware in the era of Covid-19 and Remote Working’ webinar, during which we will cover the key challenges facing many organisations when it comes to your cyber security.

    AGENDA:
    1.Do you know who has access to your environment?
    2.Are your end user devices secure?
    3.Have you classified your organizational data?
    4.And more will be covered during this informative and hands-on 60min webinar.

    To join us on 29 October 2020 at 13h00
Customer-centered Innovation is at the heart of our culture
We help you bridge the old and the new so that you can take advantage of all technologies.
From mainframe to mobile, we have the portfolio depth & breadth to cover challenges across DevOps, Hybrid IT, Security & Risk and Predictive Analytics

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  • Live at: Jun 14 2021 3:01 pm
  • Presented by: Joel Eyssen, Stephen Ley
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