Orchestrate digital transformation through a customer-centric lens

Presented by

Gal Horvitz, SVP, Genpact Cora Leader and Dave Cowing, Consulting Partner, Business Lead, Tandem Seven,a Genpact company

About this talk

Today’s C-suite executives are under pressure to digitally transform their operations to meet changing customer needs and drive new levels of revenue and profitability. Yet, too often initiatives fail. Join this webinar to learn how Fortune 500 organizations are leveraging five steps to accelerate digital transformation through a customer-centric lens. In this webinar you will learn best practices to achieve the following: 1. Go beyond the journey map 2. Optimize processes through a customer-centric lens 3. Focus on front-to-back office 4. Orchestrate across silos 5. Go back to the journey map

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GenpactGenpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. Transformation happens here.