Name: Orchestrate digital transformation through a customer-centric lens
Start: 2018-09-06T16:00:00Z
End: 2018-09-06T16:00:59.000Z
Location: BrightTALK
Rating: 4.2

GenpactGenpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. Transformation happens here.

How digital technologies transform T&E audits

Organizations are failing to solve the employee-spend challenge as travel and expense (T&E) transactions continue to suffer from non-compliance and fraud. Companies also have unnecessarily high audit costs and inadequate risk coverage thanks to manual testing of T&E transactions. 
.
Leading T&E teams treat audits as more than simply a compliance exercise. They’re embedding digital technologies into their operations – including language neutralization, AI, analytics, machine learning, and case management workflows – to rethink how they address compliance. 
See how you can transform your risk function joining this webinar with the Executive Director of Compliance at Alexion Pharmaceutical, Former Chief Compliance Officer at Coca-Cola, and Senior Ethics & Compliance Professional. You will hear how organizations are:

- Reducing risk exposure and compliance breaches by reviewing 100% of transactions
- Enhancing governance and transparency with near real-time visibility of non-compliance
- Improving employee behavior by identifying behavioral patterns and addressing the root cause of incidents
- Eliminating the manual effort required for reviewing T&E transactions, reducing audit costs by 40%

Why T&E audit is more than policy compliance

Business leaders are often grappling with multiple priorities. From streamlining processes to reducing spend to increasing revenue, it’s an ongoing challenge. But it’s a challenge that can be tackled by a focus on digital transformation.

Intelligent automation is one of the transformative approaches at your disposal. So where do you start? How do you integrate? And where can you generate the highest ROI? Join our CDO and three thought leaders for a discussion that will help you identify what’s practical, what’s hype and how you can get started with intelligent automation.

Journeys in Digital Transformation - Straight Scoop on Intelligent Automation:

Today’s enterprises are not only thinking about how to progress with the latest technology and tools, but also how to cultivate the right talent. In the third installment of his “Journeys in Transformation” webchat series, Genpact Chief Digital Officer Sanjay Srivastava explores the talent part of the digital equation, including what does leadership looks like, how to establish a solid foundation for talent, and what are the key skills in the digital age. Joining him in the discussion are: • Elizabeth Lyle, Partner and Managing Director of Boston Consulting Group (BCG) • David Crawford, Regional Managing Partner of Heidrick & Struggles • Brinda Murty, Senior Vice President, Digital, of Genpact

Journeys in transformation - Talent in the digital age

If data is indeed the gold that enterprises mine on their way to an AI-first world, how do we extract, refine and make it available it in the most efficient manner? Too often options are fuzzy, opportunity costs are high, and mistakes very expensive. And visions of beautiful data lakes end up in expensive and never ending swamps. Genpact CDO Sanjay Srivastava talks to Barbara Stortz, Data Science Leader at Microsoft; Bhaskar Ghosh, Partner and CTO at 8VC; Tushar Shah, VP Enterprise Services Platforms at Paypal, and Amaresh Tripathy, Analytics Services leader at Genpact to explore the world of data swamps.

Journeys in transformation - Getting ready for AI: Data lakes or a big swamp

Sanjay Srivastava, Chief Digital Officer, Genpact, hosts an exceptional panel of guests drawn from industry analysts, users, service providers, and financial advisors. They share perspectives on the opportunity, benefits, challenges, and the future of robotic process automation. Tune in to listen to an energetic, thought-provoking session on RPA and its future

Journeys in Transformation – RPA : Flash in the pan or here to stay?

Digital businesses that connect, predict, and adapt in real time are what we call Instinctive Enterprises – firms that are mimicking the laws of nature to thrive in our fast-changing world. The key to this transformation in business is using a digital platform to quickly define, pilot, and scale new ideas and reshape business models. 

Using our deep business operations and digital expertise, we’ve identified 10 factors to successfully making this transition to becoming instinctive. Enterprise architects are using these factors to “design for reuse” and create the building blocks for successful transformation.   

Join Genpact to learn how enterprise architects are:

·         Automating business processes from the front to the back office

·         Piloting and phasing machine learning and AI rapidly

·         Implementing change with little to no operational disruption

Architecting an Instinctive Enterprise

Anu Sachdeva, senior vice president and global service line leader commercial lending and leasing discusses how Genpact is helping banks drive seamless customer experience, and close the deals faster.

A new vision for commercial lending and leasing

Working capital is the lifeblood for a small business. With AI and predictive algorithms commercial banks can make faster credit decisions so their customers can grow their businesses. That's an Instinctive Enterprise.

Harnessing instinct in banking

Unlocking the wealth of unstructured content to optimize and scale operations

Is managing and unlocking value from unstructured data critical to your role as an asset/investment manager? Manual data entry is expensive, prone to errors, and consequently leads to compliance issues and operational challenges. Imagine using artificial intelligence (AI) to normalize unstructured data and combining it with structured data to streamline and scale operations, and power downstream processes. With AI, your job of finding the elusive alpha, managing new fee models, and maintaining margins is now easier.

Genpact’s Cora LiveWealth is an AI-enabled wealth and asset management platform. Join us to learn how we help asset/investment management firms:

-Aggregate, extract, normalize, and streamline structured and unstructured data with AI and machine learning, and
-Power downstream processes such as Manager Due Diligence, Performance Measurement, Attribution, and Customized Reporting   

The webinar will help asset/investment managers understand how they can embrace technology to build a competitive advantage against established and emerging competition.

Pragmatic AI for asset management

Cognitive technologies are disrupting business. Are you ready?

What does your business look like in 2022? What about in 2028? Within a decade, businesses made up of a workforce of people and digital workers will have a competitive advantage. 

Genpact surveyed 300 C-suite and senior executives to understand the need for a cognitive strategy. Join us to hear Vikram Mahidhar, Genpact’s AI leader, share our findings and provide real-world insights on how to build an AI strategy.
 
This practical webinar will share insights on:
 
Where and how to use cognitive technologies – selecting the right projects to test and innovate
Key levers of a cognitive strategy:
Using content and data wisely 
Selecting the right technologies 
Finding the right mix of people
Understanding and addressing change management 
Defining realistic goals and maximizing ROI
Success stories that show how cognitive technologies support top-line growth.

What’s Your AI Strategy?

Digital transformation is one of the hottest topics of today, and it involves businesses, people, technologies, and methodologies. Join this webcast to discover how process automation—orchestration, robotic process automation, dynamic workflow, and machine learning—makes digital transformation a reality. By using adaptive technologies and unique methodologies,  you can truly transform your operations and delight your customers. 

Join us to hear from guest speaker Rob Koplowitz, VP and Principal Analyst at Forrester, and Genpact’s Cora SeQuence customer Apple Leisure Group’s Jason Metcalf, VP Operations and Business Transformation, who will share their story of digital process automation success.

For more details:http://www.genpact.com/lp/genpact-cora-sequence

Transformation Happens Here: A Digital Process Automation Story

At the One World Observatory – 102 floors above New York – we invited clients to explore how they can rethink their business and transform customer experiences. And how artificial intelligence and predictive insights are unlocking new opportunities. 
We’ve condensed the evening into a couple of minutes so you too can step into the enterprise of the future.

A glimpse into the enterprise of the future

Digital is no longer the next big thing. It is already radically altering the way enterprises run and compete. Yet 4 out of 5 companies still say that they should be getting more from digital. Watch Bill Ruh, Chief Digital Officer of GE, and Tiger Tyagarajan, CEO, Genpact as they share their perspective on how enterprises can maximize the impact of digital to drive higher efficiency, growth and agility.

Digital: Maximizing impact and avoiding the junkyard

The ability to automate the last mile of the work that most companies do manually, by using technologies like machine learning, cognitive computing, deep reasoning, natural language processing, and others, is what drives disruptive results. Sanjay Srivastava, Chief Digital Officer of Genpact, discusses how to move beyond best in class to focus on best possible outcomes as part of an organization’s digital transformation.

Building digital momentum to deliver transformational change

Gal Horvitz, SVP Genpact Digital, and Founder and CEO at PNMsoft, a Genpact Company, discusses the challenges companies face when changing business processes. He outlines the solutions Genpact offers through design thinking, dynamic workflow solutions, and system integration, to bring about quicker and more effective change.

How Dynamic Workflow Changes Business Processes | Genpact

Digital is changing how organizations run, how they meet customer expectations, and make decisions.

This short video captures insights from leaders in digital transformation from organizations such as McKinsey, Bain Capital, and Acord. Build on their lessons learned to rethink your business model by adopting a new mindset, driving change, and embracing risk.

Destroying the business model to deliver best possible outcomes

When AI meets automation, organizations win. Companies can manage volumes of information and unstructured data as never before--and that makes other programs and applications easier to use. As for standardized data, robotic process automation (RPA), and other automation tools, they've already enhanced the work of humans--and have even exceeded human performance in some cases. That leaves people free to do what they do best--empathize and take a nuanced approach to make complex connections. In such instances, the human touch will always prevail.

Intelligent automation, enabled by AI, designed for humans

Today’s C-suite executives are under pressure to digitally transform their operations to meet changing customer needs and drive new levels of revenue and profitability. Yet, too often initiatives fail. Join this webinar to learn how Fortune 500 organizations are leveraging five steps to accelerate digital transformation through a customer-centric lens. In this webinar you will learn best practices to achieve the following:
1. Go beyond the journey map
2. Optimize processes through a customer-centric lens
3. Focus on front-to-back office
4. Orchestrate across silos
5. Go back to the journey map

Orchestrate digital transformation through a customer-centric lens

Customer Experience

Orchestration

Enterprise Architecture

Digital Experience

Digital Transformation

Journey maps

Experience design

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

CFO Strategy

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Orchestrate digital transformation through a customer-centric lens

Presented by

About this talk

More from this channel