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Monitor High Value Customers and Measure SLAs with LightStep [x]PM

LightStep [x]PM cuts through the scale and complexity in today's software systems to help organizations tie system performance to business objectives.

Join Dennis Chu, Director of Product Marketing, to learn how you can use [x]PM to handle account-level application performance management using 100% of your application's unsampled performance data. With [x]PM you can measure Service Level Objectives (SLOs) and create alerts on a customer-by-customer basis to deliver premium service and remediate problems proactively.
Recorded Apr 10 2018 27 mins
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Dennis Chu, Director of Product Marketing
Presentation preview: Monitor High Value Customers and Measure SLAs with LightStep [x]PM

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  • Get the Most Out of Distributed Tracing Recorded: Aug 30 2018 33 mins
    Dennis Chu, Director of Product Marketing at LightStep
    This tech talk will explore some basic concepts of distributed tracing. There is no way to understand the performance of modern applications and their microservices without complete, end-to-end traces. How can you explain failures if you can't even observe them? But traces on their own are just data. They are necessary, but insufficient for explaining system-wide patterns or validating root causes if they don't also provide the necessary context separating the golden signals from the noise.

    In this tech talk, you’ll learn how [x]PM has a unique approach to distributed tracing – capturing 100% of requests, across service boundaries through web, mobile, monoliths, microservices, and serverless functions. Also see how [x]PM guides you right to the traces that help you understand every performance bottleneck, outage, or rare anomaly of interest, so you can immediately pinpoint the root cause.

    About the Speaker:
    Dennis Chu is the Director of Product Marketing at LightStep, where he and his colleagues deliver insights that put organizations back in control of their complex software applications. Dennis has over 10 years of experience developing and marketing enterprise IT and security software. Previously, he led product marketing at Tanium and was a product manager at Coverity (now Synopsys) and Intuit. Dennis holds a BSc in electrical engineering and computer science from the University of California, Berkeley.
  • Software Performance is A Shape, Not a Number Recorded: Jul 31 2018 40 mins
    Kay Ousterhout, Software Engineer, LightStep
    Applications have evolved – again – and it’s time for performance analysis to follow suit

    In the last twenty years, the internet applications that improve our lives and drive our economy have become far more powerful. As a necessary side-effect, these applications have become far more complex, and that makes it much harder for us to measure and explain their performance—especially in real-time. Despite that, the way that we both reason about and actually measure performance has barely changed.

    Hear Kay Ousterhout, Software Engineer at LightStep, as she discusses how to improve our mental model for recognizing and diagnosing system anomalies.

    About the Speaker:
    Kay Ousterhout is a software engineer at LightStep, where she’s building performance management tools that enable users to understand the performance of complex distributed systems. Before LightStep, Kay received a PhD from UC Berkeley. Her thesis focused on building high-performance data analytics frameworks that allow users to reason about - and optimize for - performance. Kay is also a committer and PMC member for Apache Spark; her work on Spark has focused on improving scheduler performance.
  • Software Performance: A Shape, Not a Number Recorded: Jun 26 2018 29 mins
    Ben Sigelman is the cofounder and CEO of LightStep, where he’s building reliability management for modern systems.
    Software has evolved tremendously over the past twenty years, but unfortunately the way that we both reason about and actually measure performance has barely changed. It’s time for people to stop thinking about software performance as a single number and see it as a shape.

    In this talk, we’ll present the case for unsampled latency histograms as an evolution of and replacement for simple averages and percentile estimates.

    We’ll discuss:
    - The historical context and evolution of in-application performance measurement, especially in the presence of microservices and FaaS/”serverless”.
    - Why time-series statistics are not enough to explain the behavior of modern systems.
    - How real-time latency histograms can radically improve the way we think about and manage application latency.

    While p99 latency remains a useful statistic, the complexity of today’s microservice architectures requires a richer and more flexible approach. Our tools should identify, triage, and explain latency issues, especially as organizations adopt microservices and introduce multi-modal and highly-variable performance profiles as a consequence.


    About the Speaker
    Ben Sigelman is the cofounder and CEO of LightStep, where he and his colleagues deliver insights that put organizations back in control of their complex software applications. An expert in distributed tracing, Ben is the coauthor of the OpenTracing standard, a project within the Linux Foundation’s Cloud Native Computing Foundation (CNCF). Previously, he built Dapper, Google’s production distributed systems tracing infrastructure, and Monarch, Google’s fleet-wide time series collection, storage, analysis, and alerting system. Ben holds a BSc in mathematics and computer science from Brown University.
  • Managing and Characterizing Microservice Performance Recorded: Apr 25 2018 45 mins
    Dennis Chu, Director of Product Marketing
    Interested in learning how you can manage the performance of your microservices and characterize latency? Join us as Dennis Chu, Director of Product Marketing at LightStep, shows how you can use sophisticated histograms and distributed tracing views to quickly and easily pinpoint the root cause of performance issues.
  • [x]PM Latency Histogram Recorded: Apr 25 2018 16 mins
    Dennis Chu, Director of Product Marketing
    The new latency histogram makes it quick and easy to discover and characterize latency behaviors in your application. The new sub-trace preview immediately shows you what's slow for a particular category. These powerful new features work for any service, span or tag values which provides you unparalleled flexibility. Join us for this webinar as Dennis Chu, Director of Product Marketing at LightStep, showcases these new capabilities.
  • Managing the Performance of Applications in the Microservices Era Recorded: Apr 11 2018 51 mins
    Tyler Wells, Director of Engineering at Twilio and Dennis Chu, Director of Product Marketing at LightStep
    Organizations in a wide range of industries are rapidly adopting microservices because of the promise of greater agility and scalability. However, managing the performance of microservices-based applications introduces new challenges. Gartner stated in a recent report that traditional APM tools which were purpose-built for monoliths aren’t well suited to the dynamism, modularity, and scale of microservices-based applications.

    During this webinar Tyler Wells, Director of Engineering at Twilio and Dennis Chu, Director of Product Marketing at LightStep share their insights about how to effectively manage the performance of microservices-based applications. You’ll learn how Twilio was able to:

    - Reduce the mean time to resolution (MTTR) by 92%
    - Analyze all of the company’s performance data generated by more than 40 core services without adding overhead
    - Launch segmented and detailed performance monitoring for each top customer including customer-specific root cause analysis
  • Monitor High Value Customers and Measure SLAs with LightStep [x]PM Recorded: Apr 10 2018 27 mins
    Dennis Chu, Director of Product Marketing
    LightStep [x]PM cuts through the scale and complexity in today's software systems to help organizations tie system performance to business objectives.

    Join Dennis Chu, Director of Product Marketing, to learn how you can use [x]PM to handle account-level application performance management using 100% of your application's unsampled performance data. With [x]PM you can measure Service Level Objectives (SLOs) and create alerts on a customer-by-customer basis to deliver premium service and remediate problems proactively.
  • Introduction to LightStep [x]PM Recorded: Mar 28 2018 53 mins
    Dennis Chu, Director of Product Marketing
    The promise of increased agility and scalability is causing a fundamental shift in the market as organizations move from monolith architectures to microservices. However, the ongoing management of microservices can be overwhelming because traditional APM tools can’t handle their scale or complexity. When faced with a performance problem, teams often rely on dashboards that simply show the symptoms of the problem, or they end up digging through log files, which is like looking for a needle in a haystack.

    LightStep [x]PM was designed specifically for the microservices era. We help organizations measure what matters most, diagnose performance anomalies within seconds, pinpoint the root cause of issues faster, and dramatically reduce mean time to resolution.

    Join Dennis Chu, Director of Product Marketing, in our upcoming webinar. You’ll learn how we:
    - Reduced mean time to resolution by 92% at Twilio
    - Saved DigitalOcean more than 1,000 hours of Developer Time per Month
    - Enabled Lyft’s movement to microservices
LightStep - cut through the scale and complexity of today's software.
LightStep's mission is to cut through the scale and complexity of today's software to help organizations stay in control of their systems. Its first product, LightStep [x]PM, provides an accurate, detailed snapshot of the entire software system at any point in time, enabling organizations to identify bottlenecks and resolve incidents rapidly. LightStep is backed by Redpoint and Sequoia and is headquartered in San Francisco, CA. For more information, visit http://lightstep.com or follow at @LightStepHQ.

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  • Title: Monitor High Value Customers and Measure SLAs with LightStep [x]PM
  • Live at: Apr 10 2018 1:00 am
  • Presented by: Dennis Chu, Director of Product Marketing
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