Name: Moving to a Customer-Centric Insurance Claims Process
Start: 2018-03-22T13:00:00Z
End: 2018-03-22T13:00:44.000Z
Location: BrightTALK

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Severe convective storms remain a top loss driver, and recent years have shown how rising storm frequency, sharper intensity and growing exposure values are reshaping the global loss picture. Traditional views of this “secondary peril” are no longer sufficient, with aggregation pressure and pricing uncertainty mounting across portfolios. As reinsurers confront escalating volatility and climate-linked shifts in storm behaviour, the need for more granular modelling, smarter diversification and disciplined capacity deployment has never been more urgent.

By attending this webinar, you will:
- Assess how reinsurers can refine modelling techniques to better capture secondary peril volatility and regional variations in storm behaviour.
- Discuss strategies for portfolio diversification and risk transfer in response to escalating SCS losses.
- Evaluate the influence of climate trends, urban expansion, and construction inflation on future exposure and reinsurance pricing dynamics.
Speakers:
- Guenter Kryszon, Chief Underwriting Officer, Markel
- Moderator - Wyn Jenkins, Managing Editor, Intelligent Insurer

The Growing Severe Convective Storm Threat to Reinsurance Stability

Wildfire has shifted from a seasonal to a year-round volatility driver, and 2025 proved how quickly the risk is expanding into regions once viewed as marginal. Hotter temperatures, persistent drought and rapid WUI growth are amplifying loss severity, while legacy cat models lag behind the pace of change. For reinsurers, that means tougher pricing decisions, sharper aggregation stress and harder calls on capacity. This webinar tackles how to get ahead of those modelling gaps and strategic pressures.

By attending this webinar, you will:
-Explore how reinsurers can enhance modelling and data analytics to better quantify wildfire exposure and loss potential.
- Discuss approaches to managing aggregation risk, capital allocation, and coverage design in wildfire-prone markets.
- Examine the influence of climate adaptation measures, regulatory developments, and mitigation incentives on future underwriting and reinsurance strategies.

Speakers:
- Connie Masella, Executive Underwriting Officer of Property and Marine
- Moderator - Wyn Jenkins, Managing Editor, Intelligent Insurer

Meeting the Escalating Wildfire Threat to Reinsurance

Social inflation continued to unsettle reinsurers in 2025 and this is likely to remain true as we approach 2026, with a third straight year of reserve pressure and claim severity that keeps outpacing even strengthened pricing models. Escalating legal costs and the rapid expansion of third-party litigation funding are stretching casualty tails and amplifying volatility, making it harder to judge true risk and margin. These pressures are reshaping underwriting discipline and capital deployment: exactly why staying ahead of the trend is now a strategic imperative.

By attending this webinar, you will:
- Explore how reinsurers can strengthen pricing strategies to stay ahead of persistent social inflation trends.
- Learn practical approaches for managing reserve adequacy amid continued claim severity and rising costs.
- Examine the growing impact of third-party litigation funding on claim inflation and underwriting discipline.

Speakers include:
- Prof. Robert Hartwig, Director, Risk and Uncertainty Management Center, University of South Carolina
- Shevawn Barder, CEO, AM Specialty Insurance Group
- Carrie Byler, Managing Director, Head of US General Casualty, Howden Re
- Moderator - Wyn Jenkins, Managing Editor, Intelligent Insurer

Strengthening Reinsurance Performance Amid Social Inflation

In today’s property and energy markets, underwriters face a mountain of administrative burden—lengthy contracts, hundreds of pages of location-specific risk summaries, and vast amounts of unstructured data that are easy to miss under time pressure. While AI promises automation and efficiency, but can it really replace underwriters—or just enhance capabilities?
This session goes beyond the buzz to unpack the impact of AI on underwriting—highlighting practical use cases, adoption hurdles, and why human expertise will remain essential. Discover how AI can free underwriters from paperwork, streamline risk analysis, and enable smarter decision-making—a powerful tool, not a replacement.

You will hear:
- Good & Bad AI Use Cases: Learn where insurers are succeeding—and what's going wrong—with AI in commercial property underwriting
- Internal vs. External Solutions: Explore the trade-offs between building AI in-house and leveraging external platforms
- Transform Underwriting Efficiency: See how automation and data intelligence transform underwriting—by extracting key insights from unstructured documents, flagging critical risks, and delivering more accurate loss estimates for property and energy
- The Human Edge: Understand why AI can't replace underwriters, including the value of nuance, client relationships, and expert judgment
- Adoption Challenges: Examine why the insurance industry has been slow to adopt AI and how hesitancy around evolving models is shaping progress

Speakers:
- Valentina Ghiani, Head Facultative Property, Swiss Re
- Fabio Campolongo, Head of GS Industrial Property, Helvetia
- Sarah Purcell, Underwriting Director - Property,  Ki Insurance 
- Maariyaah Afzal, Founder and CEO, Silas Insurtech
- Hélène Stanway, Advisor and Consultant, HMLS Consulting Ltd

This webinar is brought to you with Silas. By registering you agree to share your information with them.

Beyond the Hype: How AI Is Really Changing Commercial Property Underwriting

Insurance is entering a new era. Traditional analytics and automation are no longer enough to compete in markets defined by volatility, rising customer expectations, and regulatory scrutiny. The industry is now moving toward Agentic AI: intelligent systems capable of not only analyzing vast data sets but also acting on them autonomously, responsibly, and in real time.

This webinar will explore how agentic AI is redefining real-time decisioning across the insurance value chain, and why senior executives must treat this as a priority. 

You will gain insights into:
- How agentic AI extends beyond efficiency gains to deliver decisions that are contextual, explainable, and adaptive - translating directly into improved underwriting accuracy and enhanced customer satisfaction. 
- Moving from batch processes and static models to dynamic, always-on pricing, underwriting, and other strategies that enable insurers to respond instantly to market changes, protect margins, and increase revenue by pricing more competitively. 
- Meeting rising customer expectations through AI-driven engagement that is fast, relevant, and transparent: delivering personalized experiences at scale that bolster loyalty and retention. 
- Embedding governance, ethical safeguards, and compliance to ensure sustainable AI adoption so you can embrace real-time automation without sacrificing auditability, explainability, or regulatory compliance. 

You will come away with a clear understanding of how agentic AI is not just a technological shift but a strategic imperative: reshaping how insurers compete, grow, and build trust in a digital-first market.

Join us for a forward-looking session that will demystify agentic AI and show how real-time, intelligent decisioning is becoming the cornerstone of the modern insurance enterprise.

This webinar is brought to you in association with Earnix. By registering you agree to share your information with this organisation.

Agentic AI & Real-Time Decisioning in Insurance: Faster, Smarter Outcomes

Generative AI is reshaping the insurance and reinsurance landscape—but often in unexpected ways not all companies understand. This can also mean missing out on opportunities to both enhance operational efficiency and drive change in core business models, including pricing, underwriting, and claims.

This exclusive, free webinar will convene leading voices across underwriting, claims, pricing, and technology to unpack how GenAI can unlock new possibilities for companies innovate and forward-thinking enough to embrace these opportunities.

Companies know the problems—they face them every day. AI is not a silver bullet, but it is a powerful tool if applied smartly. This is about strategy, capability, and transformation—not magic.
This special webinar called ‘Exponential potential: why GenAI will revolutionise insurance in unexpected ways’, featuring speakers from SiriusPoint, Apollo, Aventum Group, Miller and Xceedance will examine the complexities of how GenAI is revolutionising so many areas of insurance. The event is being held on October 14th at 3pm BST/10am EDT and is sponsored by Xceedance.
 
At this event, you will:
- Understand the opportunities and potential GenAI offers in practical terms
- Secure insights into the nuance between different forms of GenAI
- Gain an understanding of how GenAI can revolutionise underwriting
- Better grasp the impact of GenAI on claims and delivering a USP in this department
- Learn why good communication is critical when developing and using GenAI

This webinar is brought to you in association with Xceedance. By registering you agree to share your information with this organisation.

Exponential potential: Why Gen-AI will revolutionise insurance in unexpected ways

October is Global Cybersecurity Awareness Month, and with breaches escalating and AI reshaping the threat landscape, businesses are facing more uncertainty than ever. From nation-state actors exploiting global conflicts to emerging vulnerabilities in widely used platforms like Microsoft SharePoint, the scale and scope of security concerns are widening at pace.

This exclusive webinar, held in association with Markel, will bring together senior leaders from underwriting, broking, and technology to examine how the insurance industry can play a bigger and better role in addressing these challenges. From risk management analysis and loss mitigation services to the efficiency of incident response, insurance has a crucial part to play in strengthening corporate resilience.

Speakers from Markel, Aon, and Upfort will explore how security concerns are evolving and how brokers, carriers, and vendors can collaborate to deliver solutions. The session will also examine how AI is being deployed both as a tool for defenders and as a weapon for attackers, and what this means for risk transfer and mitigation.

Join us on to gain insights into how companies can address growing cyber risks, and how insurers and their partners can help provide clarity, capacity, and confidence in uncertain times.

At this event, you will:
- Understand today’s most pressing cyber threats, from breaches to nation-state activity
- Gain insights into how AI is reshaping both the attack and defense sides of cyber risk
- Learn how insurers, brokers, and vendors collaborate to reduce losses and speed response
- Explore the role of insurance in helping companies navigate security concerns more effectively
- Hear practical examples of how mitigation services are improving resilience

This webinar is brought to you in association with Markel. By registering you agree to share your information with this organisation.

Cybersecurity under pressure: How the market can better manage the risk

In this webinar, our expert panellists will explore the essential questions and challenges insurers and insureds need to prioritize when responding to a cyber incident: What is the methodology for evaluating a cyber extortion demand? How should a sophisticated business decide where to make investments during incident response?

Cyber readiness requires anticipating the risks to revenue and potential litigation when a cyber-attack impacts business critical systems. The best approach for insurers and insureds alike is to partner with the right experts and avoid paying criminals for illusory promises.

Join us and benefit from:
- Hear an insurer perspective on cyber incident preparedness and response
- Business Case Analysis: An expert Breach Counsel will provide insights into how they guide their clients through threat actor negotiations while exploring the viability of backups and other recovery efforts.
- Insight into the value of accurate data mining, precise notification populations, with an eye towards mitigating third party class action risk.
- Overview of how to conduct an Economic Sector Data Analysis for Business Interruption.
- And much more!

The panel:
-Colin M. Battersby, Member, McDonald Hopkins
-Pam Ellingson, Senior Cyber & Complex Claim Handler, Coalition
-Harriet Bateman, Partner, Matson Driscoll Damico, LLP (Forensic Accounting)
-Tim Lowe, Co-Chair Business Litigation Group, McDonald Hopkins
-Moderator: Blake Feldman, VP Head of Carrier Channel, Integreon

This webinar is brought to you in association with Integreon. By registering you agree to share your information with this organisation.

How Insurers Can Reduce Risk and Boost Recovery Through Strategic Post Cyber Incident Response

As businesses operate in an increasingly interconnected world, managing third-party risk is more critical than ever. Over the past year, key threats have emerged making supply chains prime targets for cybercriminals. These attacks lead to severe consequences, from data breaches to espionage and a loss of trust in digital infrastructure, with significant financial repercussions.

This webinar explores the evolving third-party risk landscape and strategies to safeguard infrastructure, data, & business continuity. Learn how insurers can assess, mitigate, and manage risks while helping policyholders understand their exposures. 

Discover how cybersecurity innovations and strategic risk management can enhance underwriting, reduce claims exposure, and boost policyholder resilience, as we explore:
- Evolving third-party risks & supply chain vulnerabilities
- A critical look at current risk management approaches for managing third-party risk and their shortcomings.
- Strategies to protect insurers’ infrastructure, sensitive data, and business continuity
- Strengthen security: How proactive risk assessments boost individual and third-party ecosystem resilience.
- Beyond traditional compliance: How to achieve comprehensive visibility into third-party risks.
- Lessons from global insurers who have successfully reduced third-party cyber incidents and claims.
- Enhance decision-making: Why insurers need deeper insights into third-party risk for better underwriting and claims
- How insurers can communicate risk mitigation strategies to clients and integrate them into policy terms.
The panel: 
- Zuzana Rebrova, Lead: Third Party Cyber Risk Management, Swiss Re
- Michelle Waldron, VP, Cyber Services, Beazley Security
- Nick Palmer, Technical Director, Censys
- Tony Tarquini, Founder & CEO, 5189 Limited 

This webinar is brought to you in association with CENSYS. By registering you agree to share your information with this organisation.

Managing and Communicating Risk in Your Supply Chain

The insurance and banking industries are undergoing a major transformation, driven by the rapid evolution of AI. What once started as a tool for automating repetitive tasks has now become a powerful engine for improving core functions like underwriting, pricing, claims processing, and customer service.

AI-powered copilots are the next step in this evolution, enabling teams to work faster, reduce errors, and make more informed decisions in real-time.

Key Discussion Points:
- Learn to leverage AI-driven analytics to identify new opportunities, improve customer offerings, and exceed performance goals.
- Discuss how Agentic AI can automate pricing and underwriting processes, cutting down the time spent on manual coding, testing, and rule implementation.
- Explore how Agentic AI can minimize human errors by ensuring data integrity, refining models, and maintaining regulatory compliance.
- Discover how AI Copilots can generate real-time insights, compare multiple pricing scenarios, and confidently select the best strategies.

This webinar is brought to you in association with Earnix. By registering you agree to share your information with this organisation.

Unleashing Agentic AI for Pricing & Underwriting: Accelerate Decisions, Enhance Accuracy, and Boost Business Performance

As cyber insurers accumulate increasingly detailed cyber portfolio data about concentration risks and single points of failure, a critical question emerges: how should this data influence frontline underwriting decisions?

In this webinar, Intelligent Insurer brings together industry experts to explore how accumulation data is reshaping underwriting practices and what the future holds for dynamic, data-driven decision-making in cyber insurance.

Key Discussion Points:
- Discover how insurers and reinsurers are currently approaching the integration of accumulation data in their underwriting strategy
- Gain insight into the practical and technical barriers that may hinder the effective use of accumulation data
- Explore how automation and advanced analytics can help reduce exposure and enhance overall risk management
- Understand what 'good' looks like: defining achievable goals for accumulation-aware and profitable underwriting in today's market

This webinar is brought to you in association with KYND. By registering you agree to share your information with this organisation.

From Data to Decision: The Impact of Cyber Accumulation and Single Points of Failure on Underwriting

Back in February 2024, Air Canada lost a court case against a passenger when it tried - and failed - to disavow its AI-powered chatbot for giving incorrect information. As many organizations become reliant on AI, this exposes them to a host of risks, including reputational damage, financial loss, compliance challenges, and litigation. In fact, AI was ranked # 1 among Board-identified risks, surpassing Cyber.
 
So how can insurers prepare for arguably the biggest emerging risk of the century?  Should the industry stop covering AI related risks?  Adapt existing policies?  Or will we see a new line of business emerging? 
 
For commercial insurers, the race is on to pinpoint the exposure created by AI (especially within Cyber, D&O, E&O, R&W) and create a game-plan for existing - and future - policies.  
 
Get your step-by-step guide to the opportunities and challenges around AI risks in this upcoming webinar: 

- Discuss how existing policies (Cyber, D&O, E&O, Reps & Warranties) need to change to account for the new risks from AI
- Understand the tactics insurers can take to protect themselves:  Adding specific provisions and limitations, accounting for AI oversight and AI-driven decision-making and determining liability when errors involve both human and AI recommendations 
- Find out how the risk data should be measured - in underwriting and post-binding - to price and reduce the AI risks
- Debate the opportunity for the creation of new AI products to meet policy holders’ needs
 
Speakers: 
- Paul Larson, President of Specialty Financial Lines, Liberty Mutual Insurance
- Jack Bassett, AVP Professional & Executive Risk, Lockton
- George Beattie, Head of Innovation, CFC Underwriting
- Matt Van Itallie, CEO, Sema

This webinar is brought to you in association with Sema. By registering you agree to share your information with this organisation.

Capture the opportunity to insure AI risks: How do existing and future policies need to change?

As insurers face a rapidly changing environment and shifting customer expectations, modernising underwriting is crucial for capturing new business and driving profitability. This webinar explores how new technologies and innovative processes can transform underwriting, improving agility and outcomes. Learn to leverage advanced data analytics for better risk assessment, automate operations, and enhance decision-making with AI and machine learning.

Key Discussion Points:
- Discuss how legacy systems are creating barriers to realising underwriting’s true potential
- Unpack some of the challenges insurers face in today’s underwriting landscape
- Discover how predictive analytics and real-time data insights can refine risk assessment, enhance pricing accuracy, and support better underwriting decisions
- Explore ways to automate repetitive workflows, speeding up processing times and enabling your teams to focus on strategic, high-impact tasks
- Learn to integrate AI and machine learning into decision-making processes to improve the accuracy and speed of underwriting and claims evaluations
- Gain insights on fostering a culture that embraces change and continuous improvement, driving higher efficiency, adaptability, and profitability across operations

Speakers include:  
- Scott Toland, Chief Underwriting Officer, EMEA, Zurich Insurance
- John Pyall, Head of Underwriting and Product, Great Lakes Insurance
- Marcus Looft, Strategy Director, Earnix
- Tony Tarquini, Founder & CEO, 5189 Limited (Moderator)

This webinar is brought to you in association with Earnix. By registering you agree to share your information with this organisation.

Revolutionising Underwriting Using AI: Boost Agility and Profitability

As Generative AI (Gen-AI) transforms industries, one of the most promising applications is in automating complex workflows in insurance, particularly underwriting and claims management. In this webinar, we’ll explore how AI-powered solutions, including Enterprise AI Agents, help insurers scale beyond pilots, operationalising AI to improve decision-making and efficiency. We'll cover key use cases like Claims Quality Assurance, risk evaluation, and data management, and discuss how AI agents autonomously perform critical tasks, driving real enterprise-wide transformation.

Key Discussion Points:
- Discuss the difference between various AI technologies, including AI agents that go “beyond information to action,” autonomously managing complex tasks, learning from data, and improving decision-making processes.
- Discover how AI can revolutionize claims by tackling complex, dynamic tasks in claims.
- Gain insights into scaling AI across your enterprise for transformational impact and driving sustainable growth and innovation.
- Learn to bridge the gap between humans and tech.

Speakers include:
- Fredrik Thuring,  Head of Operational Analytics, Trygg-Hansa
- Graham Lee, UK GI Claims Technology & Innovation Lead,  Aviva
- Hugh Pelling,  UK&I Sales Director, Digital Workforce
- Hélène Stanway, Advisor and Consultant,  HMLS Consulting Ltd (Moderator)

This webinar is brought to you in association with Digital Workforce. By registering you agree to share your information with this organisation.

Gen-AI in Action: Automating and Enhancing Complex Workflows in Claims

Spiraling costs following a cyber breach present a huge challenge for both insureds and insurers. Following an incident, insurers need to stay close to the incident and have a comprehensive understanding of the costs. Pre-vetting of vendors is crucial; you should consider the type of incident, and the insured. 
 
To put it simply, delivering a disaster response plan that ensures business continuity and restores core functionality means you need the right partners involved in the right incidents.   
 
Take for example, data mining. It’s a pain point in terms of unpredictable costs.  Insurers that hunt down the right vendors to help them efficiently process the data, and reduce manual intervention, will be the winners. 
 
Tune into this webinar to:   
- Ensure your incident response plan is robust and regularly updated: Analyze the gaps to minimize downtime and losses 
- Avoid volatile costs: Resolve unknowns and uncertainties, especially around large data sets, and evaluate how many people are impacted, and the scope of the attack 
- Discuss strategies for working with vendors you trust, conducting due diligence, and getting accurate quotes without costs spiraling 
- Address the challenges of a third-party breach, including data mining and notification covering multiple countries and languages
- Investigate your preferred vendors’ rates and review contracts and retainer agreements to ensure that respective responsibilities and assumed liability is in place well in advance of an incident
 
Richard Savage, Senior Director, Cyber Incident Response, Tokio Marine
Monique Ferraro, Cyber Counsel, HSB 
Megan Silverman, VP Cyber Solutions, Integreon 
Carolyn Purwin-Ryan, Partner—Data Privacy and Cybersecurity, Mullen Coughlin
Moderator: Anshu Gupta, President: Business Head, Cyber Solutions, Integreon
 
This webinar is brought to you in association with Integreon. By registering you agree to share your information with this organisation.

Bring Predictability to the Unpredictable: Reduce spiraling costs for incident response

This webinar explores how AI can equip insurers with tools necessary to refine risk segmentation and increase pricing precision, and the positive impact this could have on loss ratios. 

Featuring insights from across the P&C sector - and motor in particular, where traditional actuarial models need refinement to meet the evolving challenges in risk assessment - this session delves into how AI-driven customer risk scoring can improve underwriting precision.

You'll see how, by deploying sophisticated risk models, you can achieve more granular portfolio segmentation, offering bespoke coverage solutions and making data-driven adjustments to pricing structures based on the risk profiles of policyholders. You'll hear how this can ensure greater alignment of coverage with risk, and the ability to meet the demand for personalised insurance solutions.  

By attending you’ll take away an understanding of how:

- AI can enhance risk segmentation and improve pricing precision, potentially reducing loss ratios
- AI-driven customer risk scoring can improve underwriting precision
- AI can enable more granular portfolio segmentation and personalised insurance solutions
- Real-time analytics powered by AI can support advanced risk mitigation and informed decision-making
- AI integration with traditional actuarial methods can optimise portfolio governance and improve financial performance

Speakers include:
- Arina Man, Chief Executive Officer, K2G
- Bill Wilkins, Snr VP, Advanced Analytics and Practical Applications, Safety National
- Oleg Korol, CTO, K2G
- Christian Toft-Nielsen, Senior Vice President, Predictive Modeling & AI Strategy, Ascot

This webinar is brought to you in association with K2G. By registering you agree to share your information with this organisation.

AI-Powered Strategies to Control Loss Ratios in P&C

In the rapidly evolving landscape of the insurance industry, digital transformation is no longer a choice but a necessity. As companies strive to remain competitive and meet the ever-increasing expectations of customers, the integration of Artificial Intelligence (AI) into their operations—particularly underwriting—has become a game-changer.

Join us for a webinar where we will demonstrate and provide practical examples of how AI is transforming the underwriting process. As the insurance industry continues to evolve, AI is becoming a critical tool for enhancing risk assessment, streamlining operations, and making more informed underwriting decisions. In this session, industry experts will explore the practical applications of AI in underwriting, showcasing how it is revolutionizing traditional methods, improving accuracy, and driving efficiency.

Key takeaways include:
- Enhanced Risk Assessment: Discover how AI leverages vast datasets to improve risk prediction and pricing accuracy.
- Operational Efficiency: Learn how AI is automating routine underwriting tasks, reducing turnaround times, and increasing consistency.
- Personalization: Understand how AI enables the creation of tailored policies that meet individual customer needs.
- Future Trends: Explore emerging AI technologies and trends that will shape the future of underwriting.        

By attending you will hear from:
- Wendy Crosley, Global Director of Underwriting Automation & Transformation, WTW
- Andrew Zarkowsky, Head of AI Underwriting, The Hartford
- Ray Morris, Chief Data Officer, COUNTRY Financial
- Sathish Kumar, EV Director: Product Management, EdgeVerve

This webinar is brought to you in association with EdgeVerve. By registering you agree to share your information with this organisation.

The Power of AI in Underwriting: Revolutionizing Risk Assessment and Decision-Making

While reinsurance property lines might still be enjoying hard market conditions, the situation for casualty re/insurers is more complex. Increased competition has driven rates down while loss costs, driven by economic inflation, social inflation, higher loss values and economic turbulence, have increased.
 
The tailwinds carriers enjoyed are now turning – into noticeable headwinds. Meanwhile, concerns about adequate reserving are emerging as are worries over investment portfolios.
 
The discussion will offer a bird’s eye view of the casualty landscape, while also drilling into the nuanced picture in specific lines including workers’ comp, D&O, transactional liability, cyber and general casualty business. The discussion will consider the importance of discipline in turbulent times.
 
This special webinar called ‘Casualty: tailwinds turn to headwinds – discipline is needed in turbulent times’, featuring speakers from Markel Global Reinsurance, Aon and Howden Re will examine the complexities of casualty business ahead of another renewal. The event is being held on July 10 at 3pm BST/10am EDT and is sponsored by Markel Global Reinsurance.
 
At this event, you will:
- Understand the challenges carriers are facing and why they are so intense
- Secure insights into the nuance around how difference lines are performing
- Gain an understanding of how inflation and increased loss costs are hurting carriers
- Better grasp how carriers can still be results-oriented despite uncertainty
- Learn why good communication between cedant, broker and reinsurer is critical
 
In this free webinar, you’ll hear from:
- Don Bahr, President, Markel Global Reinsurance
- Alan Dowling, Managing Director, Markel Global Reinsurance
- Randy Stanco,  Executive Managing Director, Aon
- Jim Walsh, Managing Director, Howden Re
 
This webinar is brought to you in association with Markel Global Reinsurance. By registering you agree to share your information with this organisation.

Casualty: tailwinds turn to headwinds – discipline is needed in turbulent times

Automation is set to drastically change the way insurers operate in the coming years. One particular area for disruption of current practices is the automation of claims. 

In this video, filmed at Intelligent InsurTECH Europe 2017 we brought together three industry experts to share their experience and knowledge on how providing a user-friendly, automated claims model can help a business win and retain customers.

The panel

•Charles Bush, Head of Property and Energy Claims, Zurich Commercial Insurance UK
•Steven Wilkins, Head of Underwriting Insight, Hiscox
•Rosaria Truppo, Co-Founder, Photocert

Moving to a Customer-Centric Insurance Claims Process

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insurance

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Moving to a Customer-Centric Insurance Claims Process

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