Streamline claims, empower your workforce and provide a seamless CX

Presented by

Corinne Southarewsky (AXA XL), Jeremy Trott (Allianz), Gijsbert Cox (Appian), Bryant Vernon (Aviva Canada)

About this talk

Striking the right balance between automation and the human touch is a top concern for every insurance individual, and it’s especially crucial in claims. The challenge remains how to utilise technology to enable efficient, accelerated claims management and in turn, provide a smoother customer journey to reduce customer query response times from days to seconds. But it’s a big ask – so how do you achieve this? Help is at hand. Intelligent Insurer has gathered senior claims experts, from AXA, Allianz and Appian to provide insight on what technologies are transforming the claims space and how their digital transformation journey is going so far. In this one-hour free webinar (sponsored by Appian) you’ll hear how to: Build a strategy to drive innovation: Invest strategically in technology to streamline claims & underwriting and create hyper-efficient workflows with limited resources Create a superior employee experience: Reallocate your claims teams to focus on complex claims to maximise human efficiencies and provide true job satisfaction Transform the customer journey: Find the perfect balance between automation and personalisation Turn innovation into a competitive edge: Foster a culture of innovation capable of harnessing multiple technologies to dynamically meet your customer’s needs Learn lessons on what’s worked – and what hasn’t – and build the confidence to take risks to make a positive change in your claims department You’ll hear from these expert speakers: Bryant Vernon,Chief Claims Officer, Aviva Canada Corinne Southarewsky, Global Head of Claims Operations, AXA XL Jeremy Trott, Head of Operations, Claims, Allianz Gijsbert Cox, Industry Leader, Insurance Europe, Appian This webinar is sponsored by Appian. By signing up you agree to share your details with this organisation.
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Intelligent Insurer is a leading magazine, website and event organiser focusing on the needs of the re/insurance industry. Our channel seeks to provide concise and manageable content about the most important discussion points re/insurers face today. In the coming weeks and months this channel will bring a wide range of webinars and pre-recorded content from our live events to give you unparalleled insight into the latest industry developments. Terms & Conditions: Our content is co-produced by Intelligent Insurer and the headline sponsor. As such, they act as independent controllers of personal data. Intelligent Insurer is not responsible for how other controllers process the data.