Modernise Legacy Systems for Enterprise-Compatibility and Claims Decisions

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Presented by

David Nichols (Zurich), Hugo Emanuel Fernandes (Hiscox), Martin Kroos (Achmea) and Adrian McKnight (WNS Global Services)

About this talk

Disruptive changes call for game-changing agility and innovation. Shifting customer expectations, a looming talent shortage, and advances in technology have compelled many insurers to make their claims management process future-ready. While companies are witnessing a surge in claims, they are also struggling to contain rising costs, optimize workforce productivity and drive customer experience. But what will enable insurers to solve these challenges and transition to a future-ready state? Join the team from Intelligent Insurer as they talk to Zurich, Achmea, Hiscox and WNS to get the details on how to deliver a roadmap for claims transformation. In this webinar, you’ll get exclusive insights from: David Nichols, Chief Claims Officer, Zurich Martin Kroos, Head of Claims, Achmea Hugo Emanuel Fernandes, Group Claims Innovation Lead, Hiscox Adrian McKnight, Executive Vice President Transformation & Quality, WNS Global Services In this live and interactive session, we will discuss: ● Transforming the claims operating model during and post- COVID-19: Explore the impact of working remotely on data security and systems, the feasibility of burst capacity to process critical claims, and assess whether your systems can support rapid updating of products in the face of COVID-19 ● Tackling legacy claims technology and data challenges to enable automation: Get non-homogeneous, asynchronous data from multiple systems in the same format to prepare for robotic process automation (RPA) and allow better underwriting, actuarial and claims decisions ● A changing claims workforce: Address the lack of skills to manage legacy systems and redeploy staff to manage data integration for claims for digitization ● A digital ecosystem to safeguard against market disruptions: Migrate your claims process into an agile, flexible digital operating model underpinned by technology platforms to ensure your data investments hold strong, with the digitization of the customer journey at the core
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