Achieve Customer-Centric, Frictionless Underwriting for a Competitive Edge

Presented by

Mano Mannoochahr-Travelers Brad Lemons-Nationwide Jeff Duncan-Liberty Mutual Mehdi Tabrizi-Moda Health Stephen Ehikian-Airkit

About this talk

It’s no secret that friction throughout the underwriting process remains a bugbear for consumers and carriers alike. Consumers are more reliant than ever on self-service, while underwriting staff need greater levels of support. Find out how to reduce friction in the underwriting process in this new webinar where you’ll hear from: - Mano Mannoochahr, SVP & Chief Data & Analytics Officer, Travelers - Bradley Lemons, SVP of Personal Line Product, Nationwide - Jeff Duncan, SVP & Chief Underwriting Officer–Healthcare Practice, Liberty Mutual Insurance - Mehdi Tabrizi, Chief Marketing Officer & MD Innovation & Customer Experience, Moda Health - Moderator: Stephen Ehikian, Co-Founder and CEO, Airkit During the 1-hour webinar we’ll be discussing how to: - Provide a superior customer service by reducing friction in the underwriting process. Obtain advice on making the onboarding process quicker and more efficient by simplifying question sets—making it less painful for your customer and less labour-intensive for your workforce - Encourage a constant exchange with your customers that goes beyond renewals and claims. Deploy ML techniques to identify the lifetime value of your customers and boost your cross-selling potential - Become hyper-aware of customer needs and provide personalised, real-time services to customer segments with tailored, flexible product offerings, using advanced analytics - Know your customer. Optimise external data to create customer profiles and deploy dynamic pricing at key contextual points in the customer journey—thereby improving the customer experience - Harness data to calculate propensity to churn and implement mitigation measures so you can invest in customers who provide the greatest long-term value to your business—increasing profitability and reducing costs This webinar is sponsored by Airkit. By signing up, you agree to share your data with this organisation.
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