Integrate Claims to Transform Decision-Making, Information Sharing and CX

Presented by

Corinne Southarewsky (AXA XL) Peter Edgar (RSA) Andrew Pedler (Liberty Specialty Markets) John Bailey (Blue Prism)

About this talk

Claims are one of the precious few opportunities that insurers have to deliver impactful customer experiences. Only a holistic process will deliver tangible and sustained improvements whilst simultaneously driving down operating costs. However, legacy systems, siloed functions and budgetary pressures all create roadblocks that are hard to shift. How can modern claims professionals drive change at board level? What business outcomes should you be targeting, and how is success measured? And how are advances in automated claims processing enabling the purpose-driven transition? Find out in this webinar, where you’ll hear from: - Corinne Southarewsky, Chief Claims Officer, APAC & Europe, AXA XL - Andrew Pedler, Head of Claims Client Relationships and Innovation, Liberty Specialty Markets - Peter Edgar, Head of Motor Claims Operations, RSA - John Bailey, International Solutions Consulting Manager, Blue Prism - Moderator: Adrian Gilbert, Managing Director, SX3 Claims Limited By registering for the webinar, you will: - Define your organisational strategy and lead the claims revolution to reengineer claims as a holistic service, offering risk management and risk mitigation techniques that are designed to prevent losses - Instigate seamless data sharing between claims and other business units to help underwriting teams make better risk decisions, price effectively and predict supply and demand - Understand how remote working is impacting the future of claims and learn to effectively manage customer experience in a remote environment - Build fairness and value into the claims process to capture accurate customer feedback and improve on customer retention levels - Refine and enhance your claims automation strategy to transform the organisation into an integrated information sharing ecosystem that connects the entire customer journey This webinar is sponsored by Blue Prism. By registering you agree to share your information with this organisation.

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