One Year On: Execute A Winning Post-Pandemic Claims Strategy

Presented by

Tori Santos - USAA, K Max Koonce - Sedgwick, Joseph Olmedo - Guidewire, Seth Rachlin - Capgemini

About this talk

In this webinar, you'll hear from an esteemed line-up of property experts: Tori Santos, Director Claims Modernization, USAA K Max Koonce, Chief Claims Officer, Sedgwick Joseph Olmedo, Global Practice Leader, Claims Reimagined, Guidewire Seth Rachlin, Ph.D., Executive Vice President Global Insurance Industry Leader, Capgemini Moderator: Christopher Frankland, Founder, InsurTech360 In one hour of dynamic discussion and debate, you’ll discover how to: ● Get to grips with how COVID-19 and the economic fallout accelerated the digital agenda. Discover changing customer behaviours and other drivers of claims digital transformation. Find out the critical things you need to know to improve the digital journey of your customers. ● Refresh your claims strategy so that you can deliver an exceptional claims experience leveraging technology and taking into account speed, efficiency and transparency.Take actionable steps to streamline your digital claims journey to make claims processing faster and less costly. ● Ensure you have a strategy in place to continue to deliver digital-first customer experience. Tackle the challenge of rising claims volume post-pandemic. Learn how to maintain the momentum on your post-pandemic digital transformation initiatives and debate how the industry can adapt in order to stay relevant. ● Explore current best practice for automating the entire claims handling process from first notice of loss, triage and settlement to improve customer experience and reduce operational costs.
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