Leverage technology and expedite claims to enhance CX and employee experience

Presented by

David Fineberg (Generali), Kirsten Westly (HDI Global Specialty SE), Martin Kroos (Achmea), Gijsbert Cox (Appian)

About this talk

The need to innovate and automate claims processes is nothing new for insurers. However, how do you avoid technology for technology’s sake? How can you quickly identify and adopt solutions that are scalable, adaptable and, most importantly, improve your value offering to customers? How can you leverage technology to expedite claims and empower your workforce to meet ever-growing customer expectations? *If you can’t join live, you’ll automatically receive the recording if you register. Hear from: David Fineberg, Head of Claims, Generali UK Kirsten Westly, Head of Financial and Professional Lines Claims, HDI Global Specialty SE – UK Martin Kroos, Head of Claims, Achmea Gijsbert Cox, Industry Leader, Insurance (EMEA, APAC), Appian Moderator: Adrian Gilbert, Claims Director, SX3 Claims Discover how to: - Optimise FNOL and claims validation processes. Combine people, technologies and data in a single workflow by using low-code automation, hyper-automation and segmentation to create a superior experience designed around the customer. - Reduce claims leakage to protect the bottom line. Leverage connected ecosystems to increase control, visibility, productivity and efficiency across the claims life cycle through scalable and adaptable systems. - Empower your workforce. Remain competitive and evolve your claims process to meet the digital expectations of today’s workforce. Enable agile collaboration between IT and the business to more effectively target resources to expedite claims handling. - Combine legacy systems with new innovations. Conquer the challenge of growing technical debt by creating a process landscape around the customer journey. Make legacy data accessible through indexing libraries and consolidate systems into a single platform to increase efficiency and build more robust data. This webinar is sponsored by Appian. By signing up you agree to share your data with this organisation.
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