Optimise the Policy Lifecycle and Claims Process to Achieve a Seamless CX

Presented by

Jeremy Trott (Ecclesiastical), Liz Ryan (Zurich) Edward de Mas Latrie, Blue Prism, Eddie Longworth (The Claims Think Tank)

About this talk

In this one hour webinar you will: -Understand the most promising use-cases for Robotic Process Automation (RPA), Intelligent Automation and Artificial Intelligence to deliver a seamless CX from FNOL to settlement -Technology such as intelligent automation has been provided to improve the level of customer satisfaction in the claims contact centre. Learn how a digital workforce can help you create a single customer view for agents, decrease call times and increase calls handled, and contribute to a more human, empathetic journey for the customer. - Economic challenges such as inflation are impacting the supply chain and wider claims function - what is the experience so far and what role can AI and automation play in offsetting the impact of rising costs? -Your legacy system is not your enemy. Reframe your relationship with existing tech by integrating with emerging AI, machine learning and automated technologies to establish a comprehensive picture of your customers’ needs and how best to meet them . -Go beyond the buzz-words. What does “omni-channel” mean in the context of claims? What benefits will it offer both your internal and external customers alike and how can your team achieve it? You will hear from: Jeremy Trott, Claims Director, Ecclesiastical Liz Ryan, Head of Claims Performance and Innovation, Zurich Edward de Mas Latrie, Director, Insurance, Blue Prism Eddie Longworth, Founder and Director of JEL Consulting, Head of Camelot Claims Think Tank This webinar is sponsored by BluePrism, by registering for this webinar you agree to share your information with that organisation.

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