Name: Digitize Claims Processing To Build Loyalty With Deeper Customer Relationships
Start: 2022-09-28T15:00:00Z
End: 2022-09-28T15:00:58.000Z
Location: BrightTALK
Rating: 5

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The risk landscape for companies is constantly shifting, with liability risks on the rise globally. Natural catastrophes, supply chain/business interruption risk from geopolitical tensions, data privacy litigation, AI and autonomous technologies and developing climate concerns will create new liability scenarios which could accelerate an increase in global litigation and arbitration. 

Boards around the world are concerned about where the next big loss will come from and how to mitigate it. Questions relate to when to run away from risk and when to run toward it. Do you ignore it—and for how long?
This session will delve into how to manage emerging and evolving risks and identify strategic opportunities for growth in an uncertain environment. 

 -  The emerging issues faced in the EU and UK compared to the US and the rest of the world
 -  Where the current claims and legal cases are occurring
 -  In the realm of emerging and evolving risks, uncertainty often presents an opportunity. Amid the uncertainties, are the obstacles or the opportunities more substantial? And when is the right moment to take a calculated risk?
 -  Actionable steps for insurers when faced with high-probability, high-impact risks
 -  The practical steps insurers can take to mitigate the impact of emerging risks on portfolios, operations and 
financial performance
 -  Strategies to encourage cross-functional collaboration between exposure management experts and underwriting, actuarial, and claims to achieve a well-rounded approach to risk quantification, scenario planning, 
and response plans

You will hear from:
 - Raz Jahid, Global Head of Exposure management, Axis Capital
 - Heidi Bloch, Partner, Kennedys Law
 - Darren Pain, Director, Evolving Liability, The Geneva Association
 - Chris Dee, P&C Underwriting Management, Casualty Practice Leader, SCOR
 - Adam Grossman, Senior VP, Emerging Risk, Praedicat
 - Roshni Patel, Global Head of Risk Solutions, Quantexa  (Moderator)

Emerging and Evolving Liability Risks: Threats and Opportunities for Insurers

In the current landscape, the insurance industry is undergoing rapid and unprecedented transformations. Within the dynamic realm of insurance, the imperative for artificial intelligence (AI) solutions within a connected ecosystem to propel transformative growth has never been more pressing.

The ability to serve millions of customers with an array of demands, while evolving into a future-ready business, is contingent upon an enterprise’s adept integration of digital strategies throughout the entire organisation. This demands the identification and resolution of operational blind spots, necessitating a harmonious collaboration between people, AI, and automation. Together, they operate in a seamlessly connected mode, working towards a shared objective of empowering employees, serving customers, and continually raising industry benchmarks.

Join this 1-hour webinar as we discuss:
- Challenges amid technological advancements: Uncover the data, people, and process challenges faced by industry leaders in navigating recent technological advancements
- The power of connected enterprise: Learn how unearthing data, understanding task granularity, and digitising operations can enhance connectivity, mitigate operational blind spots and reduce manual efforts
- Gain key learnings that will help other insurance companies on their transformation journey 

Panel: 
- Madhur Naidu, Senior Technical Manager, EdgeVerve
- Naoufel Ghafir, Global Lead Digital Transformation, AXA XL and AJ Harms, Business Solutions Manager, AXA XL
- Todd Soisson, IT Vice President, Tokio Marine North America Services
- Moderator: Christopher Frankland, CEO, Insurtech360

This webinar is brought to you in association with EdgeVerve. By registering you agree to share your information with this organisation.

Accelerate Insurance Transformation Through AI  and a Connected Enterprise

2024 finds generative AI both over-hyped and very real. An AI-first insurance business these days is seldom without proof of concept, data quality and transformational use cases.

In this fast-paced webinar, get a comprehensive view of the AI landscape for insurance. Learn from the AI-first insurance practices of large enterprises.

Speakers

Suhas Sethi, Global Insurance Leader, Genpact
Ben Podbielski, Applied Technologies for P&C Innovation, Nationwide
Ramesh Sethi, Digital Solutions Delivery, Prudential Financial
Maria Kokiasmenos, VP, Associate General Counsel, The Hartford
Manoj Kumar, Global Head of Data and Analytics for Insurance, Genpact

Mastering Gen-AI Implementation - Ensuring Responsible, Secure, Scalable ROI

Today's insurers are faced with increasing customer demands and an accompanying need to increase speed with straight-through processing. In tandem with unprecedented access to client data, insurers must also manage an uncertain economic and regulatory environment and the need to maximize profitability and reduce overhead. In this context, the rise of Gen-AI and LLMs has emerged as a promising opportunity for claims professionals when it comes to processing large volumes of data and delivering a personalized client service. 
However, concerns exist within the industry around the impact of these technologies on the workforce, the ESG-related implications of the sheer compute power required to use them, in addition to safety and security compliance issues.


This webinar will explore the very real potential of GenAI and LLMs within insurance claims, while shining a light on the potential pitfalls facing insurers along the way as they implement these technologies.


Automate routine tasks and decision-making processes with Gen-AI to reduce the time it takes to process claims and boost retention
Use AI-powered document generation to assist in creating claim-related documents, such as letters of explanation, FNOL forms, settlement offers, and policy updates, reducing manual paperwork and ensuring consistency in communication
Transform fraud detections: Utilize AI models to analyze historical data and patterns to identify potentially fraudulent claims and reduce losses
Addressing concerns, managing risk and identifying potential pitfalls when it comes to the implementation of these technologies


Hear from:
- Shawn Crawley, Chief Operations Officer, North American Claim, Sompo International
- Sean Duffy, Executive Vice President & Chief Claims Officer, Skyward Insurance
- Lisa Wardlaw, President / Founder, 360 Digital Immersion

This webinar is brought to you in association with Expert AI. By registering you agree to share your information with this organisation.

Gen-AI and Large Language Models in Claims: Embracing Potential, Managing Risk

Today’s underwriters, despite their expertise, are inundated with multiple data sources, spending too much of their time deciphering them rather than focusing on their core tasks like risk assessments. 

Transitioning to efficient workflows reduces administrative efforts, speeds up responses to brokers, and streamlines email and data handling. There’s an evident need to address inconsistencies in broker submissions, and through AI, insurers can quickly identify data gaps, ensure alignment with coverage, and deliver automated feedback, leading to more efficient and accurate risk assessments. 

This webinar will address the data challenges faced by modern underwriters and discuss the optimal strategies to harness data to refine underwriting processes. During this insightful session, industry experts will delve into the following key areas:
-Boost broker-underwriter communication by speeding up responses, simplifying data analysis, and honing underwriters’ focus on accurate quoting and risk assessment. 
-Unlock workflow efficiencies by shifting to auditable workflows, utilising workbenches for data analysis, and embracing advanced tech like AI capabilities for faster responses and thorough data analysis
-Streamline risk and data management by enhancing data integration, addressing broker information gaps, and automating email assessments for aligned coverage proposals. 
You'll hear from:
- Shinji Shirai, Head of Business Services and Claims Management, VIG Re
- Gijsbert Cox, Industry Leader Insurance EMEA + APAC, Appian
- Saranyaa Mohan, Founder & CEO, Aruvi Consulting
- Yannick Even, Global Analytics Business Partner & Head of APAC - Advanced Analytics CoE, Swiss Re

Operationalise Data for Enhanced Underwriting Processes

This webinar will explore how fraud & claims transformation can support insurers to improve customer and broker experiences with innovative technological and data-driven strategies. Join this webinar to discover how to unlock the potential for sustainable success through customer-centric and broker-friendly fraud & claims practices.

During this insightful session, industry experts will delve into the following key areas:

-Recognize the Importance of Customer and Broker Experiences: Explore the impact of streamlined underwriting processes on broker satisfaction and customer loyalty
-Leverage Technology to Enhance Experiences: Optimise underwriting workflows to enable seamless and intuitive digital interactions for customers and brokers 
-Empower Brokers To Better Serve Customers: Equip brokers with user-friendly tools and real-time access to underwriting information
-Simplify Processes and Accelerate Turnaround Time: Reduce administrative burdens through automated data capture and validation to minimise delays and enable faster quote generation and policy issuance
-Build Trust and Collaboration: Foster transparency and open communication between underwriters, customers, and brokers and strengthen relationships through consistent and responsive underwriting support

Speakers: 
Alison Callaway, Senior Solutions Consultant, Blue Prism
Richard Danby, Application Support Manager, Atlanta Group
John Mackey, Customer Success Director, Blue Prism

Elevate Customer and Broker Experience Through Fraud & Claims Transformation

As the demand for capacity within the cyber insurance market continues to grow, pressure is increasing for insurers and reinsurers to improve their understanding of the accumulation and catastrophe exposure within their portfolios. As a result, insurers are looking for more accurate insights and alternative modelling options. 

Predictive modelling is currently the prevalent approach, however its weaknesses could mean carriers are missing out on the highly valuable scenario-driven insights that can be provided by a more definitive, technologically driven approach. 

In this webinar, Intelligent Insurer brings together industry experts to discuss how cyber risk modelling will need to change to adapt to the dynamic nature of the risk, enabling the insurance industry to better quantify cyber exposure. 

In this 1-hour webinar, our panel of experts will discuss how to: 
Examine the evolving cyber risk environment and the growing concerns in the insurance world about accumulation risk. 
Explore the limitations of traditional catastrophe modelling in the context of today’s threat landscape. 
Leverage more definitive, tech-driven modelling approaches in cyber catastrophe scenarios to effectively identify loss drivers and areas of risk accumulation. 
Unlock alternative capacity in the market by gaining insights into more accurate and evidence-based catastrophe modelling. 
How utilising definitive catastrophe modelling can contribute to overall market stability in cyber insurance and satisfying future regulatory evolution

Evaluate accurate exposure and accumulation risk through cyber risk modelling

Gen-AI is beginning to transform the insurance value chain by automating processes with speed & efficiency, expanding the capacity for data ingestion & processing, providing more meaningful data insights, & ultimately enhancing insurer decision-making.  While many insurers face end-to-end operational & productivity challenges such as long queues, reduced underwriter productivity, inefficient submission processes, inefficient quoting & fragmented carrier/broker communication, Gen-AI offers solutions to heighten operational efficiency organisation-wide.

However, despite the power of Gen-AI, the industry has lagged when it comes to investing in AI. As Gen-AI tech continues to evolve, so will its potential applications, so how can companies address challenges such as balancing innovation with compliance, regulations & data security, when it comes to seamless & secure implementation of Gen-AI? Are insurance customers ready for Gen-AI?

In this session we will discuss:
 - Discuss the current insurance industry challenges & how Gen-AI can help shape the future by improving business outcomes, accelerate innovation & drive growth 
 - Explore how businesses are unlocking value from Gen-AI in tackling operational challenges such as processing large amounts of information & transforming document data quickly & accurately for enhanced decision-making 
 - Address how compliance & regulation intricately intersect with the realm of Gen-AI solutions
 - Learn how Gen-AI drives cost reduction, process efficiency & accuracy, enhances insights, & improves the customer experience
 - Discover how to leverage Gen-AI technologies in different scenarios 
Speakers: 
Sathish Kumar, Head of Product Management, Edgeverve
Anju Gupta, VP Data Science & Analytics ML/AI, Northwestern Mutual
Ryann Foelker, Innovation Design Director, American Family Insurance
Burak Seren, SVP & Head of Enterprise Technology, Sompo International
Dr Jacob Abboud, Founder & MD ,Petraenovus Consulting ·(Moderator)

Gen-AI as a game-changer for insights-driven decision-making for insurers

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly reshaping how insurers innovate and engage with clients. The driving force behind this transformation is the surge in data availability, collection, and processing capabilities. 
Join us as we explore data's pivotal role in fueling Generative AI and ML advancements. This webinar will examine the dynamic interplay between first-party data and the emerging need for enhanced data sources that transcend conventional boundaries to maximize claims processing and enhance user experience.

In this webinar you will:
- Examine the ways in which Generative AI (Gen-AI) can streamline complex claims management processes, and be integrated incrementally into core business functions with minimal disruption to live claims
- Learn how AI and Machine Learning (ML) are reshaping how insurers engage with clients, and allow innovation in claims processing at unprecedented speeds, driven by a surge in data availability, collection, and processing capabilities
- Explore data's pivotal role in fuelling Gen-AI and ML advancements: examine the dynamic interplay between first-party data and the emerging need for enhanced data sources that transcend conventional boundaries to maximize claims processing and enhance user experience
- Understand the potential impact of new governance and regulation around Gen-AI, and how you can adopt responsible practises and implementation that will create lasting value for insurers and customers alike

Hear from:
- David Vanalek, SVP Chief Legal and Compliance Officer, Richmond National
- Tendü Yoğurtçu PhD, Chief Technology Officer, Precisely
- Patrick Cieslak, Head of Disability Income and Long-Term Care Claims, MassMutual U.S.
- Moderator: Chris Frankland, Founder, InsurTech360

This webinar is brought to you in association with Precisely. By registering you agree to share your information with this organisation.

Generative AI and claims processing: Making sense of the data

Supply chain risks are mission-critical for many businesses, but a lack of insurance solutions to help manage these risks is a growing concern for risk managers. How can the insurance market provide more value to organisations striving to reduce their exposure to supply chain risk? In this 1-hour webinar, our panel of experts will discuss how to:

-Enable better risk decision-making by supporting organisations to gain an overview of dependencies and risk factors associated with links, assets and interconnections
-Get to grips with how the wider risk landscape impacts supply chains and prepare for conversations around how to identify and quantify correlations between supply chain risk and cyber incidents, inflation, extreme weather events and reputational risk
-Work proactively with clients to identify gaps in insurance cover and debate how the industry can better support businesses to keep supply chains running, maintain cash flow and drive growth

Abhijit Akerkar, Managing Director - Risk Services Corporates, Swiss Re
Simon Solvsten, Head of Organizational Resilience Research, WTW
Valentina Paduano, Board Member, FERMA - Federation of European Risk Management Associations
Adriano Lanzilotto, VP Client Learning & Development, FM Global
Moderator:  Roshni Patel, Global Head of Risk Solutions, Quantexa

Support Industries To Achieve Supply Chain Risk Management Goals

Generative artificial intelligence (Gen-AI) models such as ChatGPT, encompassing AI and machine learning (ML), remain in the spotlight, and continue to be a hot topic of discussion in many industries. Specifically, Gen-AI is ushering in new opportunities for insurers across the value chain—reshaping insurance processes, customer experiences, and business models. 

While Gen-AI’s rise was sudden, it will take time for insurers to fully embrace its power and potential, with business leaders wondering what this raft of new ML products mean for their business and how they can move from hype to working solutions. 
AI and ML will likely play a bigger role in understanding customers’ needs and preferences, enhance efficiency, provide real-time, data-driven insights, and offer personalized, relevant and cost-effective insurance products.

In this webinar you will: 
- Gain insights into the potential for improving risk assessment accuracy, enhancing underwriting efficiency and streamlining the overall insurance process.
- Learn how this technology can generate new and creative solutions, helping insurers to drive cost reduction, improve the customer experience, optimise risk assessment, turn data into insights and accelerate decision-making.
- Address Gen-AI challenges (e.g., data sensitivity, trust, adoption)—balancing potential and pitfalls.  
- Hear practical case studies/examples of how Gen-AI is currently being used in the insurance industry, and what it might mean for you and for your customers.

You will hear from: 
Madhur Naidu, Senior Technical Manager, EdgeVerve 
Kelly Castriotta, Global Executive Underwriting Officer, Markel 
Nanditha Nandy, SVP Head of Data Driven UW Solutions, Swiss Re 
Bipin Chadha, VP Data Science, CSAA Insurance Group 
Tony Tarquini, Founder, 5189 Limited (Moderator)

This webinar is brought to you in association with EdgeVerve. By registering you agree to share your information with this organisation.

The Rise of Gen-AI In Insurance: Vital Tools and Considerations For Insurers

The secular tailwinds powering M&A activity remain firmly in place, triggering unusual demand for transactional liability insurance and warranty & indemnity (W&I). As the W&I market matured over the last decade, the barbell ends of the purchase price spectrum had the fastest growth. However smaller deals deserve, and require, a different approach to underwriting, than their larger counterparts. These small medium enterprises (SMEs) – roughly defined as companies valued at less than $50m – often present a trade-off in relative sophistication of governance with a more straight-forward risk profile and warrantors who know their business deeply. Using lessons from other lines of insurance, whilst knowing what makes these deals tick, is key to building a W&I SME experience that is fit for purpose. This webinar explores how underwriters, brokers, lawyers, and due diligence specialists are learning to see things from each other’s perspective. It will examine the pitfalls of traditional approaches, the headaches to be avoided, the current pace of play, and where underwriting practices and due diligence is going to get deals done. 

During this event, you will:
- Understand why more SMEs are exploring the benefits of transactional liability insurance in the modern M&A landscape
- Better comprehend the recent history of this line & why underwriting smaller deals is becoming increasingly desirable
- Delve into the challenges of underwriting the risks posed by SMEs versus larger companies
- Secure insights on why well-positioned insurers seek out these risks: data, workflow resources, affiliated specialties & portfolio sizing
- Grasp what matters in due diligence: gaps in scope & crystallizing known risks, & why W&I cannot replace good due diligence
- Learn why open & clear communication between underwriters, brokers, insureds & their advisors is critical

This webinar is brought to you in association with Markel. By registering you agree to share your information with them.

Don’t Dabble: Shaping Warranty & Indemnity Insurance for Smaller Deals

Inflationary pressures, secondary perils and an increase in nat cat events are in danger of undermining underwriting profitability in property insurance.  

So, how can property insurers mitigate these economic challenges?  What role do accurate valuations, a better understanding of risk and operational efficiencies play?  

In this 1-hour webinar you will 

- Hear ways to address increasing in loss costs in light of inflationary pressures, secondary perils and an increase in nat cat events 
- Discuss ways to identify potential risk factors and make granular risk assessments
- Ensure adequate valuation, pricing and risk management by utilizing data and methodologies to get more reliable asset valuations
- Find out how to drive operational efficiencies and reduce the cost of manual inspections and assessments
- Debate the role of analytics, modelling and AI in property insurance and explore the rise of predict and prevent services for clients

You’ll hear exclusive insights from these property leaders:
 
• Greg Freeman, SVP, Head of US Retail General Property, Berkshire Hathaway
• John Ravenna, Head of Underwriting Development - Property & Specialty, Swiss Re Corporate Solutions 
• Guenter Kryszon, Global Executive Underwriting Officer, Property, Markel
• Moderator:  Daniel Tatro, Solution Architect, Insurance Practice, Precisely
 
This webinar is brought to you in association with Precisely. By registering you agree to share your information with this company.

Confronting the core challenges in property insurance

The insurance industry is undergoing a seismic shift, and claims operations lie at the heart of this transformation. Technological advancements and evolving customer expectations are changing the way claims teams work, and to succeed in this rapidly evolving landscape, it’s crucial for insurers to build a future-ready claims workforce that works better for customers and the employees who serve them.

Find out how Germania Insurance, Topa Insurance and Quincy Mutual Group are tackling these issues in Intelligent Insurer’s upcoming webinar “Create A Digital Claims Workforce Fit For The Future”, June 22 at 9:00 am–10:00 am ET (sponsored by SS&C Blue Prism).

You’ll hear from:
-Lance Ondrej, Chief Claims Officer, Germania Insurance
-Emma Kirby-Kidd, Global Head of Robotic Operating Model, SS&C Blue Prism
-Tracy Tillinghast, Chief Information Officer, Topa Insurance
-Shannon Harjer, Vice President, Claims, Quincy Mutual Group
-Moderated by: Lou Bachenheimer, CTO, Americas SS&C Blue Prism

During this highly informative webinar, our panel of experts will shed light on the extraordinary advantages that await insurers who successfully address the challenges of building a claims workforce fit for the future. Here are some of the benefits you can expect to unlock:
-Debate predictions for the future of the claims workforce and explore how megatrends are changing the ways claims teams work
-Examine how claims teams can develop new ways of working to achieve the right balance between harnessing the power of data and technology and preserving the human touch 
-Discuss strategies to increase the value claims teams provide to the wider business and its customers, and explore best practices for reimagining processes 
-Tackle the talent crisis by focusing on how to attract, develop and retain the skillsets needed to support evolving claims teams

This webinar is brought to you in association with SS&C Blue Prism. By registering you agree to share your information with this company.

Create A Digital Claims Workforce Fit For The Future

As businesses evolve and grow, they become more reliant on technology and software. As this reliance expands, so does their exposure to cyber security risk. Based on this, a gap or vulnerability in the security or resilience of any technology or software can lead to unauthorized access, unintended interruption, or a privacy event leading to financial impact from ransomware, business interruption, and/or potential regulatory and private litigation issues.

Given the enormity of such challenges, it makes sense for clients, brokers and carriers to partner and explore a “360 approach” to cyber risk. This can have many advantages, which will be explored in this special webinar called ‘Assessing and managing cyber risk – the benefits of a 360 approach’ featuring speakers from Markel, Aon and Black Kite. The event takes place on June 6 at 3pm BST/10am EDT and is sponsored by Markel.
 
At this event, you will:
- Understand how cyber security risks are evolving, becoming more complex and sophisticated in a changing world
- Delve into key challenges of underwriting cyber risks and why a 360-degree approach is needed
- Secure further insights on the importance of pre-event risk analysis and thorough risk assessments based on operational exposures
- Gain an understanding of the value of risk mitigation provided by vendors specializing in cyber security and data privacy concerns
- Better understand how a carefully targeted specialty insurance policy can be tailored to a company’s needs
- Learn how post-event vendors can provide remedial services to get an insured back up and running
 
In this free webinar, you’ll hear from:
- Lou Botticelli, Managing Director, Specialty Professional Liability – Cyber, Markel
- Zach Scheublein, Managing Director, Private Equity Cyber Insurance Solutions Leader, Aon
- Chris Bush, Chief Operating Officer, Black Kite 

*This webinar is sponsored by Markel. By registering you agree to share your information with this organisation

Assessing and managing cyber risk – the benefits of a 360 approach

As underwriters face a constantly changing market, how can underwriting teams enhance their decision-making processes to keep pace, improve speed and accuracy, increase profitability and future-proof underwriting for the road ahead?

In this webinar you will:   

● Confront the challenges that are slowing down underwriters⁠—hard-to-access data, manual processes, internal silos⁠—and explore strategies to overcome these hurdles so that underwriters can focus on rapid, accurate, and profitable decision-making
● What will it take to bring more clarity to the underwriting process? Examine ways to empower underwriters with a broader scope of information: eg, insights into a whole book of business, by broker, region, or line of business, and consider how this supports better business decisions that improve loss ratios over time
● Analyse techniques to improve the speed and accuracy of decision-making, and explore best practices for organising workflows to free up underwriters to focus their time on the right brokers and customers, enabling them to win more of the right business
● Tackle the talent crisis by helping underwriters get back to doing more of what they love, and identify the practical steps insurers can implement to take the stress out of the underwriting process and future-proof underwriting for the road ahead
● Explore how to leverage technological advancements to create innovative solutions that enable underwriters to provide coverage for risks associated with climate change and insure companies that are driving positive change.

Tony Fenton, Vice President, Commercial Underwriting and Product, Nationwide
Adam Cherubini, Chief Revenue Officer, Send
Jojo Dutta Roy, Global Next Generation Solutions and Insurance Underwriting Technology Leader, EY
Jonathan Charak, Vice President, Emerging Solutions Director, Zurich
Saranyaa Mohan, Founder & CEO, Aruvi Consulting

Courage to Implement Change: Underwriters Prepare for the Future

In this webinar, we’ll discuss the challenges and opportunities facing insurance brokers in the cyber market today, explore what insurtech solutions are most valuable to adapt to the current marketplace and necessary to capitalise on the ever-growing cyber demand.  You’ll find out how to ensure superior customer service by increasing efficiency and accuracy with the right brokertech solution.

By tuning in you’ll find out how to: 

- Empower retail and wholesale brokers to achieve the next level of expertise with the right tech tools when placing a cyber cover: i.e. reduce friction in submission process, quote faster, gather information more efficiently for clients’ proposals and use fewer resources
- Enable collaborations and partnerships within the industry and innovate quickly to offer products and services that keep up with the pace of change in cyber risk space, enhance expertise, facilitate deals in a hard market and offer great customer experience
- Examine broker-carrier relations in the future cyber insurance marketplace and debate how improving broker experience will increase the volume of business for carriers; the benefits of API quoting for the industry
- Assess specific challenges when dealing with cyber cover of specialty lines, the evolving role of a broker and how technology can help with broker education to gain competitive advantage 

You'll hear from:  

William Chambers, Director of Digital Partnerships, Appalachian Underwriters
Anne Hasenstab, Chief Insurance Officer, Relay Platform
Nate Brink, Sales Manager, CyberCube
Neil Gurnhill, CEO, Node International
Moderator:  Doug Schulkin, VP Sales, Enterprise & Wholesale, Relay Platform

*This webinar is organised by Intelligent Insurer and sponsored by Relay Platform.  By registering you agree to share your information with these organisations.

Increase efficiency and accuracy of brokertech solutions for cyber insurance

Managing general agents (MGAs) and program administrators face many challenges: intensifying competition from both direct insurers and other MGAs, growing constraints on access to capital and reinsurance, and an ever-changing digital landscape, dictating both the demands of end customers and other partners. But some carriers operating in this space offer increasingly innovative and sophisticated hybrid fronting solutions. Such arrangements can mean MGAs can secure valuable support on their underwriting and claims capabilities, in addition to new capacity.

This allows MGA owners to focus on underwriting and developing new business. The right partner can also help them with their digital transformation journey, helping them implement and embrace technological advancements to remain competitive. This special webinar, ‘How hybrid fronting solutions can help MGAs navigate a challenging landscape’, featuring speakers from AM Specialty Insurance Company, Guy Carpenter and Boost Insurance, examines the benefits of this business model. It takes place on April 5 at 5pm BST/12pm EDT and is sponsored by AM Specialty.

In this free webinar, you’ll:
-Understand the challenges MGAs are facing and why these have become more intense
-Secure insights into how hybrid fronting solutions work: the advantages and nuances
-Gain an understanding of how risk-sharing and data sharing can mean bigger profits
-Better grasp how fees can be results-oriented using sliding scale commissions
-Learn why good communication by MGAs is more important than ever
-Gain a deeper knowledge of how personalized analytics can help MGAs better understand their results.

You’ll hear from: 
Shevawn Barder,CEO,AM Specialty Insurance Company
Dominick Tassone Jr.,CUO,AM Specialty Insurance Company 
Matt Petka,Managing Director,Guy Carpenter
Jeremy Deitch,General Counsel and Head of Compliance,Boost Insurance 

By registering for this webinar you agree to share your information with the sponsor, AM Specialty.

How hybrid fronting solutions can help MGAs navigate a challenging landscape

Building trusted customer relationships is at the heart of what insurance companies do, and if the claims experience falls short, customers are likely to switch providers, leading to high churn rates that stifle growth.

How can insurers build a claims experience to reduce churn?

Find out how by joining Intelligent Insurer’s upcoming webinar “Digitize Claims Processing To Build Loyalty With Deeper Customer Relationships”, on September 28 @11am EDT/4pm BST.

You’ll discover how to:

o Reimagine the claims journey to meet the challenge of rapidly evolving customer expectations, and develop a roadmap to implement digital claims tools from the first notice of loss, all the way through to claims resolution

o Consider which digital capabilities make the greatest impact at the ‘moment of truth’, and get up to speed with the latest innovations in claims customer service, including virtual adjusting, dispatch alerts, and status updates in real time

o Reach customers in their channel of choice to meet demand for frequent and transparent communication, and get the detail on how to leverage APIs to embed communication technology into digital claims experiences via one-way alerts, or two-way messaging, live voice, or live video calls

o Transform a low-touch customer journey with a variety of engagement touchpoints that cultivate deeper relationships with insurance customers, and uncover the claims use cases that deliver true ROI by building loyalty, reducing churn, and driving efficiency in claims processing

Speakers include:  

● Heather Giuffra, Senior Vice President, Auto Claims, Producers National Corporation
● Paul Gilbody, Senior Vice President, Aviva Canada
● Marta Magnuszewska, Vice President, Claims Analytics, Markel
● Bijon Mehta, Global Head of Financial Services, Twilio
● Lisa Miller, Director, User Experience, Liberty Mutual
● Moderator: Robin Roberson, Advisory Board Member, The Institutes

Digitize Claims Processing To Build Loyalty With Deeper Customer Relationships

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Digitize Claims Processing To Build Loyalty With Deeper Customer Relationships

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