Digitize Claims Processing To Build Loyalty With Deeper Customer Relationships

Presented by

Producers National, Aviva, Markel, Liberty Mutual and Twilio

About this talk

Building trusted customer relationships is at the heart of what insurance companies do, and if the claims experience falls short, customers are likely to switch providers, leading to high churn rates that stifle growth. How can insurers build a claims experience to reduce churn? Find out how by joining Intelligent Insurer’s upcoming webinar “Digitize Claims Processing To Build Loyalty With Deeper Customer Relationships”, on September 28 @11am EDT/4pm BST. You’ll discover how to: o Reimagine the claims journey to meet the challenge of rapidly evolving customer expectations, and develop a roadmap to implement digital claims tools from the first notice of loss, all the way through to claims resolution o Consider which digital capabilities make the greatest impact at the ‘moment of truth’, and get up to speed with the latest innovations in claims customer service, including virtual adjusting, dispatch alerts, and status updates in real time o Reach customers in their channel of choice to meet demand for frequent and transparent communication, and get the detail on how to leverage APIs to embed communication technology into digital claims experiences via one-way alerts, or two-way messaging, live voice, or live video calls o Transform a low-touch customer journey with a variety of engagement touchpoints that cultivate deeper relationships with insurance customers, and uncover the claims use cases that deliver true ROI by building loyalty, reducing churn, and driving efficiency in claims processing Speakers include: ● Heather Giuffra, Senior Vice President, Auto Claims, Producers National Corporation ● Paul Gilbody, Senior Vice President, Aviva Canada ● Marta Magnuszewska, Vice President, Claims Analytics, Markel ● Bijon Mehta, Global Head of Financial Services, Twilio ● Lisa Miller, Director, User Experience, Liberty Mutual ● Moderator: Robin Roberson, Advisory Board Member, The Institutes

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