Elevate Customer and Broker Experience Through Fraud & Claims Transformation

Presented by

Alison Callaway (Blue Prism), Richard Danby (Atlanta Group), John Mackey (Blue Prism)

About this talk

This webinar will explore how fraud & claims transformation can support insurers to improve customer and broker experiences with innovative technological and data-driven strategies. Join this webinar to discover how to unlock the potential for sustainable success through customer-centric and broker-friendly fraud & claims practices. During this insightful session, industry experts will delve into the following key areas: -Recognize the Importance of Customer and Broker Experiences: Explore the impact of streamlined underwriting processes on broker satisfaction and customer loyalty -Leverage Technology to Enhance Experiences: Optimise underwriting workflows to enable seamless and intuitive digital interactions for customers and brokers -Empower Brokers To Better Serve Customers: Equip brokers with user-friendly tools and real-time access to underwriting information -Simplify Processes and Accelerate Turnaround Time: Reduce administrative burdens through automated data capture and validation to minimise delays and enable faster quote generation and policy issuance -Build Trust and Collaboration: Foster transparency and open communication between underwriters, customers, and brokers and strengthen relationships through consistent and responsive underwriting support Speakers: Alison Callaway, Senior Solutions Consultant, Blue Prism Richard Danby, Application Support Manager, Atlanta Group John Mackey, Customer Success Director, Blue Prism
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