Name: Improve Customer Experiences with Enterprise-Grade Chatbots
Start: 2019-04-23T18:00:00Z
End: 2019-04-23T18:01:02.000Z
Location: BrightTALK
Rating: 0

Data is exploding. Digital devices are proliferating. Interfaces are taking new forms. Everything must be connected. Developers need to deliver more sophisticated apps, faster than ever before.  View our webcasts on mobile application development, website personalization, IIoT, data connectivity and integrations and more.

Watch this informative presentation to learn the historical background on FHIR and it’s related standards, the historical background of Corticon business rules engine, overlapping concepts between FHIR and Corticon, and leveraging Corticon and Corticon.js business rules in FHIR implementations.

Corticon.js on FHIR

Managing a virtual environment can add a new element of complexity on top of the existing complexity inherent to the incumbent physical environment. Dynamic virtualized systems typically don’t support the standard SNMP mode of data collection. Even if they do, they provide limited or inaccurate information. As a result, different virtualization management software is required for you to have the visibility you need to intelligently and efficiently manage your virtual servers. 

With WhatsUp Gold’s virtualization management you can discover, monitor, and report on both Hyper-V and VMware environments.  Register for our upcoming webinar to learn how WhatsUp Gold Virtualization Monitoring can help you: 

Get instant visibility  
See everything in context 
Alert on your virtual infrastructure 
Create custom dashboards  
Generate detailed reports 

Register today to reserve your seat.

Monitoring Virtual Servers

In today’s hyper-competitive business climate, internal business policies and external industry and government regulations play a huge role in a company’s ability to manage its three biggest goals: minimizing costs, maximizing revenue and reducing risk. For many organizations, the business rules that they implement, manage and monitor can mean the difference between success or failure in the market. In many ways, businesses are modernizing to new, elastic architectures for deploying their critical applications, both back office and customer facing, in an effort to achieve these goals. Cloud and web-based technologies almost exclusively written in JavaScript are replacing many of the legacy, on-premises applications that businesses use to conduct all aspects of their day-to-day operations. 

Easy to use, powerful and accurate, Corticon.js from Progress extends the gold standard in rules automation to the bleeding edge of innovation. JavaScript is the go-to language for web, mobile and IoT developers. By pushing rules to this same architecture, better decisions can be made earlier in the process without the lag of server-side processing.

Watch this webinar for a full demonstration of rule deployment across the applications where enterprise decisions are made!

Run Business Rules Where Decisions Are Made with Corticon.js

In mere weeks, Jeff Ryan and the DASD technology team had to get the Danville Area School District's students, staff, and faculty online and fully supported for remote learning. By leveraging WhatsUp Gold, Google Meet, and Open Broadcaster Software, he had a system in place by the first day of school working effectively for everyone. Because the system was so stable, and had adequate support, Jeff was able to take a planned vacation weeks after school started with few concerns about the system's reliability. 

Watch this webinar to learn: 

How Jeff developed a stable remote-learning solution effectively giving each teacher individual studios 
How Jeff’s team implemented that solution fast using a combination of licensed and open-source software tools 
How Gregory and Erin leverage this solution to educate kids remotely
How Jeff monitors all of this with WhatsUp Gold

#RemoteLearning + WhatsUp Gold.

Learn How Danville Area School District Shifted Seamlessly to Remote Learning

Your databases are critical to your business but maintaining a powerful, advanced database is a fulltime job. Unchain your IT staff for more important things and protect your precious information at the same time by enlisting the help of our Managed Database Administration (MDBA) Services team.

In this interactive panel discussion lead by our MDBA team, you’ll learn how three OpenEdge customers get peace of mind with the service. We take care of database management tasks so our customers can spend their time on more important projects.

You’ll hear from:

    Construction Industry Solutions (COINS): The market leader in enterprise software solutions for the construction industry, with over 62,000 users worldwide
    BerkOne: For nearly 85 years, BerkOne has delivered content and process automation solutions to thousands of clients, providing them with the highest level of audit and compliance in the industry
    Ultratec: A manufacturer of text communications working to make telephone access more convenient and reliable for people with hearing loss

Watch this webinar and get answers straight from your fellow OpenEdge users.

OpenEdge Users Discuss How Managed Database Administration Brings Peace of Mind

COVID-19 has thrown some major curveballs at every business. But, within every crisis are the seeds of opportunity. The digital channels you are already using to connect with your audience can also be used to drive new sources of revenue, helping your business survive—and even thrive—in the current landscape. 

Find out how weaving ecommerce into your broader digital strategy can help you pivot in today's business climate by viewing this on-demand webinar with Sitefinity technology partner Ucommerce. You'll learn about:  

- What the evolution of digital commerce means for you
- How to rapidly launch (or expand) your ecommerce strategy
- What you need to look for in an agile ecommerce solution

See how your ecommerce capabilities can quickly become a major revenue driver—and perhaps even your greatest asset.

How to Thrive with an Agile Ecommerce Strategy

Jira, Aha!, GitHub, TeamCity—the DevOps technology stack is growing daily. Successful DevOps relies on tight coordination across teams. However, achieving this coordination is difficult when data silos obscure key information. 

Watch this webinar for an inside look at the challenges businesses face when DevOps data is divided across multiple systems. Our expert panel discusses how they have overcome this “DevOps dilemma” here at Progress—and the steps you can take to overcome it too.

DevOps Dilemmas: Best Practices for Business Leaders

File Transfer Protocol (FTP) is the traditional file transfer protocol or the basic way of sharing files (think email attachments). Whereas, Secure File Transfer Protocol (SFTP) is a protocol based on the network protocol SSH. SFTP uses a single connection and encrypts both authentication formation and data files being transferred.  Essentially, SFTP adds an additional layer of security where FTP can leave your business exposed to cybercriminals and ‘bad-actors’.  

In this webinar, we’ll discuss the key differences between: 

- SFTP and FTP
- MFT and SFTP
- And...how to ensure your file transfer activities are secure AND encrypted end-to-end 

SFTP was built from the ground up with security in mind.  View this webinar on-demand and learn the fundamental differences between SFTP and FTP!

Are SFTP and FTP The Same?

Monitoring a physical server is not a thing of the past. In fact, it’s just as important as ever. With proper monitoring, you can understand system resource usage and identify performance-related issues like utilization, downtime and response time.   

However, you need all this important information available in a single pane of glass. This ensures you have complete visibility into your entire environment so you can respond quickly to potential issues. In this webinar, you’ll hear from product experts about the keys to monitoring a physical server, including: 

How fan, power supply and temperature sensors work for Dell/HP systems  

How to add CPU, memory and disk utilization monitors and configure alerts on them  

How to create a service monitor for critical Windows services 

Register today and learn how WhatsUp Gold helps you quickly identify and fix problems with your servers before anyone even notices.

What Should You Monitor on a Physical Server Using WhatsUp Gold?

Progress Sitefinity and Americaneagle.com discuss successful approaches for defining and executing a digital experience strategy. Learn how Hughes Federal Credit Union, 2020 Sitefinity Site of the Year winner, has a competitive advantage with a DXP that delivers the experiences that customers have come to expect.

Today, the banking industry has continued to struggle since the Great Financial Crisis of 2008/2009. In addition, customers’ demands have shifted as they expect to be able to do most of their banking online and banks’ online services are critical to attracting and retaining consumers. Physical banks are disappearing around the world as consumers prefer banking digitally. 

Because of this, digital experiences are driven by the need to empower customers to do what they want to do, when and where they want to do it. With the explosion of available data and analytics, these experiences also need to be tailored to improve relevance. A digital experience platform (DXP) is an integrated array of technologies designed to deliver a breadth of unique experiences to a wide variety of audiences. Learn why a DXP should be the foundation of your digital transformation strategy and how our customer example, Hughes Federal Credit Union implemented an award winning example of just that. During this webinar we’ll explore:

- The challenges a business need to address, including multisite management at scale, data source integration and delivering experiences that support the entire customer journey
- Why a content management system (CMS) should be the foundation of your DXP
- Tangible results of digital experiences, such as personalized interactions across all digital touchpoints

How to Build Outstanding Customer Experiences Like Hughes Federal Credit Union

48 percent of business leaders believe that their organizations must make significant inroads toward improving digital experiences within the next 12 months—or face negative financial and competitive impact.

If digital experiences are short- and long-term strategic imperatives for your organization, you’ll want to watch this thought-provoking discussion about how to build successful digital experiences on every device and channel.

Industry expert, Ted Schadler, Vice President and Principal Analyst of Forrester Research, joins Progress’ Gregg Shupe to discuss:

- Why you should re-evaluate your digital strategy
- How a well-planned roadmap enables you to future-proof your digital experiences
- Why savvy businesses lead with a digital experience platform

Building Great Digital Experiences

The COVID-19 pandemic has accelerated the implementation of digital strategies worldwide. Forrester Research and Progress partner, Websilk, provide  insight into how businesses like yours are embracing digital to thrive in “the new normal.” 

In the first session, Websilk breaks down how one Sitefinity customer adapted its business model to fit today’s digital-first world. An integrated and agile approach enabled this transformation in just a few weeks—even with a limited budget and small team.

Then, Forrester Research’s Michael Barnes takes a look at the future of digital experiences. He’ll discuss why digital experience platforms are critical to respond to changing economic and customer needs.

By watching these sessions, you’ll discover how to:
- Capitalize on digital trends to succeed in today’s digital business environment
- Take advantage of continuous development and integration
- Streamline digital analysis and speed up time to market with smart data and insights

Digital Transformation in the Time of COVID-19

The final session in our “successful six” series dives into how to keep everything in your business running smoothly. Ensure your database is running as efficiently as possible with OpenEdge Management and OpenEdge Table Partitioning, two of the six key features in OpenEdge RDBMS Advanced Enterprise Edition (AEE).

The Successful Six: OpenEdge Management + Table Partitioning

Database performance is critical to every successful business, so the second session in our “successful six” series dives into how you can make the most of your database. See how you improve database performance by using OpenEdge Multi-tenancy and OpenEdge Change Data Capture (CDC), two of the six key features in OpenEdge RDBMS Advanced Enterprise Edition (AEE).

The Successful Six: Multi-tenancy + Change Data Capture

Securing your data is a top priority, and the first session in our “successful six” series dives into why. See how you can secure your data without negatively impacting database performance by using OpenEdge Transparent Data Encryption (TDE) and OpenEdge Replication, two of the six key features in OpenEdge RDBMS Advanced Enterprise Edition (AEE).

This session highlights the value of both TDE and Replication. With these two solutions, users can:

    Balance security and performance with OpenEdge TDE. As a complete out-of-the-box solution, TDE uses standard encryption libraries and encryption key management to secure your data.
    Keep your operations up and running with OpenEdge Replication. By minimizing outages and unplanned downtime, you can avoid lost revenue, brand damage and angry customers.

The Successful Six: Securing Your Data with OpenEdge Replication + Transparent D

With the majority of the workforce working remotely, new IT risks have emerged, ranging from maintaining file transfer security to managing shadow IT. Additionally, while any change in how your workforce operates can open the door to new risks, the current situation is especially unique and may have long-lasting ramifications for remote work moving forward.

You need to ensure that your employees can send and receive files without violating various compliance regulations like HIPAA, PCI and the GDPR. In this webinar, managed file transfer expert Andrew Lorandos looks at the top five issues many IT teams are currently facing.

Top 5 Issues to Look Out for in the WFH Environment

By now, most IT teams have a handle on today’s work-from-home reality. Now, many are looking ahead to the days when offices will re-open, and users will go back to work.

For some, getting the office back up and running is as simple as turning everything back on. For others, there’s lots of work to be done as they adjust to the “new normal.” In this webinar on-demand, we’ll discuss some best practices for getting your workplace back up and running, including how to: 

Manage and support both on-prem and remote workers
Monitor critical resources and ensure uptime across the office
Check for any expired licenses and certificate
Communicate new processes and policies to users
Handle equipment in a manner that keeps your team (and your users) safe

When Work-From-Home Ends: IT Best Practices for Transitioning Back to the Office

For 60+ years, electrical products distributor State Electric Supply Co. has run by the motto “customer focused, quality driven.” To live up to that promise, State Electric wanted to evolve how it engaged customers by transforming its ecommerce site.

State Electric used Infor SX.e, an OpenEdge-based ERP, and Sitefinity and Americaneagle.com to deliver a frictionless B2B ecommerce experience that capitalized on ERP capabilities like warehouse logistics, catalog product management and pricing. The end result is a modern ecommerce experience that streamlines warehouse activities and drives customer engagement.
Watch to learn how State Electric evolved its OpenEdge application and modernized its customer experience with Progress—and how you could do the same.

State Electric’s Application Evolution Journey

The right chatbot can improve engagement and help increase customer satisfaction. Kinvey Chat is an enterprise-grade chatbot focused on guiding users to complete tasks without human intervention. 

This webinar examines the different types of chatbots, shows how you can use a chatbot to automate a process, connect to enterprise and cloud data and publish your chatbot to both the web and mobile apps.

Improve Customer Experiences with Enterprise-Grade Chatbots

Chatbots

Enterprise Applications

Application Management

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

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Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

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Improve Customer Experiences with Enterprise-Grade Chatbots

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