To showcase the personalization and multi-channel aspects of Progress’s Digital Experience Portfolio (DXP) solution, we'll step through a multi-channel scenario relating to the repair of a broken tablet screen. This demo will touch upon web content management, chatbots, business rules, Backend-as-a-Service, native mobile apps, and, secure managed file transfer. Also, because delivering compelling digital experiences involves such a variety of technologies, we’ll see how holistic infrastructure monitoring and management can assure these enhanced digital experiences from an IT ops perspective.